sky poker live team

porkerman

00:26:03 http://media.skybet.com/chat/bet/vegas_june10cb_alt2.html

00:26:03 Thanks for contacting Sky Bet Chat. An advisor will be with you shortly........

00:26:03  (Advisor) has joined this session!

00:26:03 Connected with  (Advisor)

00:26:03 Hi james jarvis, my name's  (Advisor). How can I help you today?

00:26:21 can you tell me where the 1.88 came from in my account please

00:27:03 Can I take your User ID please?

00:27:08 jerome234

00:28:13 Apologies for the delay, please bear with me whilst I deal with your query and I'll respond as soon as possible.

00:28:24 ok!

00:31:46 come on can you try concentrate on me please and not 30 other people!

00:32:53 As this is a chat line , we do have more than one customer to attend to at a time

00:33:36 thats not my fault, this is supposed to be live chat, but everytime i come on here it seems i am on hold

00:33:54 Apologies for the delay, please bear with me whilst I deal with your query and I'll respond as soon as possible.

00:37:43 hello?

00:38:54 anyone there?

mike1975

I have used the chat help twice in the last two days, both times i found them to be very friendly and helpful and they fixed my problems within 5mins. cant ask more than that imo.

porkerman

In Response to Re: sky poker live team:

I have used the chat help twice in the last two days, both times i found them to be very friendly and helpful and they fixed my problems within 5mins. cant ask more than that imo.
Posted by mike1975

get your lottery numbers in

YoungUn

In Response to sky poker live team:

00:26:21  can you tell me where the 1.88 came from in my account please
Posted by porkerman

Alternatively you can check yourself by clicking on "My Account" and save yourself the hassle...

I've never had problems with the live chat FWIW.

Sky_SteveM

In Response to Re: sky poker live team:

after waiting for another 4 minutes without reply i closed the chat is it just me that thinks the sky live chat team are useless? Everytime i go there for a quick query they just make it into a big deal and totally confuse the matter, i always get the inpression they are talking to about 50 people at the same time.
Posted by porkerman

Hi pokerman. We appreciate all feedback about our customer care team, and can tell you that we consistently monitor the live chat service to ensure the quality of support provided is at the levels we expect. We are sorry if you had a bad experience and will look at this internally. However, we would appreciate it if you would refrain from making comments such as those in the final paragraph of your post, as they go against the house rules of this community.