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Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into
I had a thread up where others were experiencing the same problem as me buyt Sky saw fit to move it to the back of beyond to hush it up! The Grand national Freeroll had more players than the Sky software could handle and it was spilling over into my Main Event. I have now had to keep pre clicking all in and eventually went out. This is a joke. The 'Live Chat' 'Customer Service' had a 20 minute cue to get through and the girl then told me that for recording the conversation, where she told me I was the first to complain about this, that she would be cutting me off. Then the Moderators see fit to move the thread that had people replying with the same problem! Absolute Joke. I haven't had a problem like this with Sky since I returned to the site last August. The reason I left in the first place was due to a similar problem. I will evaluate the situation and decide on a fyrther course of action when I have calmed down as I have just put my fist through a door and will now be paying someone to fit a new one. Absolutely disgusted with the so called 'Customer service' and annoyed that Sky poker decided to run a tourney that they new full well their software couldn't handle!
Comments
Best wishes. Shaun the Villa fan in Bham
I aint been playing but I thought I'd bundle in on this thread anyway. I was gonna play some HU later, but I might just give it a miss for tonight.
I know Sky software is in the process of being updated but yeah as you said Andy, they should cap tournies until the updates are released and they know the system can cope.
I must not have been paying attention that night, what was the UKOPS BH debacle?
lambert
ukops bh had to be stopped as was so slow you were only playing one hand per level
truth is we all know there's a problem, but it's going to get worse because the site is getting more and more popular for the variety it's giving!
I'm sure they'll sort it.
Part of the problem is that people come onto the forum and write about it where it isn't seen by anyone from Sky Poker possibly until the next day.
If everyone reported the problem via customer care then they'd pretty soon realise there is a problem and act on it.
You don't need an explanation - read the sticky guidelines thread
Extract
The Sky Poker Community is not a replacement for Customer Care. Nor is it a place to air specific grievances with the service or product. If you have any issues regarding your account, (i.e., Cash for Points, bonus offer or tournament token queries) direct these to Customer Care, not on the forum or PMs to Moderators. Details for Customer Care can be found at the bottom of the page.
We don’t like the idea of customer’s thinking they’re getting terrible service from the Community when the truth is Customer Care are the people they should be speaking to in the first place.
That's why
I never at any point said I was getting 'terrible service from the community'. Nor did I imply that it was Sky Pokers fault. I was putting the Thread and subsequent posts up to see if others had experienced the same problem. Your curt response shows you didn't read it thouroughly enough. To simply state 'Thats Why' is rather rude and I assume you have taken it personally as did I when I had a thread moved without a reason applied. I was not airing a problem that needed to be dealt with by CC I was seeking information from other players about their experiences of the problems that have undoubtedly been happening tonight. In future before you post such a dismissive reply you should read all posts carefully and consider your reply.
Best wishes. Shaun the Villa fan in Bham
edit; one misplaced wording get`s moved /> /> i feel i`ve been kicked in gut`s with primo semi << shame no-one from sky ( not mods ) replied to post ( wonder why ) ??
I wasn't being rude I can assure you, just trying to be helpful.
No need to apologise, you haven't said anything to apologise before and I am sorry you are getting the brush off but I'm just trying to re-iterate that nobody on the forum can be of any useful help
Dave
Best wishes. Shaun the Villa fan in Bham
Oh and funnily enough, after being in a 40 minute cue the rep told me no one else was having problems... despite almost everybody on all 3 of my tables suffering... and a F****** 40 minute cue!!!!!!
She kept going on about my connection being to blame with no chance of admitting it was SKY's failure.
Serious business />>> SORT IT OUT SKY
Oh and shaun you were one of the replies on that thread too :P
That is a big part of what a forum should be for.
Not letting us do that is tyranical.
Had to reboot twice whilst playing this and was playing 2 other tourneys at the same time
The problem actually seemed to be opening the lobby, both times I did this the whole site just ground to a halt
Apologies for the few that were affected.
As we have said repeatedly, please contact customer care if you have any issues.
We are closing this thread, please do not restart the same thread elsewhere.
Sky Poker