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Racial Abuse at the tables - please sign up to stop it
My conversation with a sky agent
17:16:00 Connected with Sky Nick
17:16:00 Hi, you're chatting to Sky Nick, I'll be assisting you today
17:16:33 I made a complaint about racial abuse on the weekend and I would like to know what action has been taken please
17:17:15 We do not disclose what action has been taken, just that the matter has been dealt with
17:17:47 well I would like to know if u have contacted police if not I will contact them and will ask them to investigate why you havent
17:18:18 and possible legal action against uyou
17:20:05 You are free to contact the police if you wish, I don't know the ins and outs of the situation but it is not normal practice for us to get the police involved
17:20:25 for racist abuse you do not contact police?
17:21:25 Like I said I haven't seen any of this incident. I will ask a manager to clarify the situation for me.
17:21:37 wow, great customer care
17:22:07 you really need to look at yourselves
17:22:26 racists 1 punters 0
17:22:30 thank you
17:24:18 you just take my money and turn a blind eye, no wonder society thinks they can get away with such actions, kick racism out of football??? but lets keep it on sky poker
17:24:30 cracking
17:25:00 30 day chat ban, well done
17:27:01 is there anything you have to say?
17:27:30 I am just consulting with my manager please bear with me
17:28:06 this was reported saturday so you should be aware or do you get lots of racial abuse complaints you do nothing about
17:30:25 I wasn't involved on Saturday so I wasn't aware of the situation. I have refereed it to my manager and appropriate action has been taken. we will not be contacting the police but please feel free to do so and we will assist them once they contact us.
17:32:11 please repeat what you just said. A multi national company that promoted premier league football who are involved with ' kick racism out of football' WILL NOT and I repeat WILL NOT report racist abuse to the police? can you just confirm that please
17:32:55 Yes my manager said we will not be reporting it to the police
17:33:03 and why is that?
17:34:29 because 1. Im sure people that use this site will be shocked and disgusted when I post this on the forum, 2. The papers will love that comment. 3. you obviously do not take racist abuse seriously. 4. what a total joke
17:35:14 so what action has been taken to rest my mind, freedom of information act
17:37:50 Unfortunately we cannot give that information. It has been dealt with accordingly. You will have to report it to the police and we will coo-operate fully when they contact us
17:38:29 what a joke you are, I will be posting on the forum about this and lets see whos happy about your actions
17:38:57 and hopefully I can make others aware about your lack of action
17:39:10 whether already on sky poker or not
17:39:16 its a disgrace
17:40:07 like he said on the chat blog, they wont contact the police and laughed
17:40:18 thank you, another one gets away with it
17:40:29 well done sky poker!!!!!!!!!!!!!!!!!!
17:41:05 If you feel that strongly about it please report it to the police
17:42:29 do you know what, there is no point, im white, had a black avatar, i got racially abused, just think if I was black, you would have law suits everywhere, I think you need to look at your working practice and regulations cause at the moment its a joke
17:43:08 you have seen the log and if you cannot act on that then there is no hope for your site believe me
17:43:55 Ok thank you for your comments. I have told you action has been taken and if you wish to take it further you are free to do so. I am going to end the chat now as I think we are going round in circles
Comments
so the be all and end all if you are racially abusive on the tables, call you the 'N' word, follow up with other racial abuse, then laugh and say they wont go to the police, sky will not report you to the police so the racists win, well done sky