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Sky's response after a few days..
Seeing as though it was deleted, i'll just keep posting it. I'm not too fussed about a forum ban.
Hi Phil, Thanks for your e-mail. We understand that it's frustrating to get disconnected whilst playing in a tournament. We also appreciate that missing even a single hand during a tournament can have a decisive detrimental effect. However we have a policy of refunding players only when the cause of disconnection is demonstrably our responsibility. This applies to instances such as our servers being inaccessible which would result in players being disconnected and then not being able to get back in. We have taken another closer look at the incident. The fact that most players were able to play normally proves that the problem did not lie with our server. The games continued to run and other players had no problems staying connected. We hope this explains the situation, and hope you continue to enjoy our games. Please feel free to contact us should you require further assistance, or any advice on optimising your system environment to ensure a more stabilized connection to the site while playing. Kind Regards, Sky Lianne S Customer Care Team
I don't play tournaments.
Hi Phil, Thanks for your e-mail. We understand that it's frustrating to get disconnected whilst playing in a tournament. We also appreciate that missing even a single hand during a tournament can have a decisive detrimental effect. However we have a policy of refunding players only when the cause of disconnection is demonstrably our responsibility. This applies to instances such as our servers being inaccessible which would result in players being disconnected and then not being able to get back in. We have taken another closer look at the incident. The fact that most players were able to play normally proves that the problem did not lie with our server. The games continued to run and other players had no problems staying connected. We hope this explains the situation, and hope you continue to enjoy our games. Please feel free to contact us should you require further assistance, or any advice on optimising your system environment to ensure a more stabilized connection to the site while playing. Kind Regards, Sky Lianne S Customer Care Team
I don't play tournaments.