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Last nights issues on Sky Poker

Sky_PokerSky_Poker
edited July 2012 in Poker Chat

Posted again for those that did not see it before:



Hi everyone.

Again, our sincere apologies for this and for the 'radio silence' whilst we sorted it.

Obviously we wanted to resolve it as best as possible and as quickly as possible (this has largely been done now). The reason for not giving more information on here was that (a) it was important to focus on fixing it first and (b) we'd just be saying 'were working on it'. The issue has been identified and cleared now.

One of our priorities was to sort the high volume mini and main events so that they were voided and people got refunds automatically. I'm sure you'd agree that this is preferable to them running an hour or two late and having then to pick up the pieces for the close to 1,000 runners in these events afterwards.

We still have to do some tidying up to do overnight and in the morning, so please give us a little time to do this. We understand peoples frustration and will be doing everything to make sure nobody lost out. In fact, we will do more than that too (watch this space). If by later tomorrow you feel you have not had a happy resolution, or you think we've missed something, do get in touch then.

Again, our sincere apologies. Thankfully, these things are very rare and we'll be doing our upmost to prevent it happening again.

Thank you for your patience and understanding

Sky Poker
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