Serial issue, looking for people who know a solution or people that suffer same issue.

The_Don90

OK every time a table break on an mtt the next hand on the new table i cant see my cards.

Proof:


As you can see from photo i have pre action buttons (although on my turn i dont) and it says reconecting afterwards.


Any ideas, i know its probably 72 most of the time but this is consistant, gna have a big hand one of these times. Although i refuse to look and HH id be sick if i had something.

unknown_username

In Response to Serial issue, looking for people who know a solution or people that suffer same issue.:

OK every time a table break on an mtt the next hand on the new table i cant see my cards. Proof: As you can see from photo i have pre action buttons (although on my turn i dont) and it says reconecting afterwards. Any ideas, i know its probably 72 most of the time but this is consistant, gna have a big hand one of these times. Although i refuse to look and HH id be sick if i had something.
Posted by The_Don90

 I have had this problem just 3 times, but each time I have been in the big blind, I did put a link to a pic but got no reply from Sky Poker!

 Ps I hope this doesnt just get dumped into "Comunity Help & Advice" without any reply from Sky as mine did!

Neiller

This has happened me once before when I was late logging on for a tourney !

unknown_username

Hi Don
I used to get a similar problem.

I initially resolved the issue (albeit temporarily) by turning off my Internet Security, but could never understand why it happened until sometime laters after many searches on the internet.

In the settings of my internet security, it was set to check for updates every hour and this was usually on the hour, it was also set to run a scan once a day, but mainly appeared to do it on the hour. I used Norton Internet Security at the time, but because it uses massive resources from the pc memory etc, I now use windows security essentials and have never experienced the problem since.

Have a quick look in your Internet Security Settings.

The_Don90

In Response to Re: Serial issue, looking for people who know a solution or people that suffer same issue.:

Hi Don I used to get a similar problem. I initially resolved the issue (albeit temporarily) by turning off my Internet Security, but could never understand why it happened until sometime laters after many searches on the internet. In the settings of my internet security, it was set to check for updates every hour and this was usually on the hour, it was also set to run a scan once a day, but mainly appeared to do it on the hour. I used Norton Internet Security at the time, but because it uses massive resources from the pc memory etc, I now use windows security essentials and have never experienced the problem since. Have a quick look in your Internet Security Settings.
Posted by POKERTREV

ty trev will have a look in a little while doing a few things atm.

also to note this is using the download.

JockBMW

THis post is a complete wind up......  Don never makes it to a break ;o)

Actually this happened to me at the stat up of a DYM today 

rancid

update flash

update air

should be ok, failing that internet security settings maybe worth a look like Trev said

bearlyther

I have had this problem before quite a few times

The_Don90

In Response to Re: Serial issue, looking for people who know a solution or people that suffer same issue.:

update flash update air should be ok, failing that internet security settings maybe worth a look like Trev said
Posted by rancid

both of the above are fully updated.

Glenelg

Isn't it just this new "Blind Poker" sky are showing on 861? ;-) You'll see your cards tomoz nite Don! 

The_Don90

In Response to Re: Serial issue, looking for people who know a solution or people that suffer same issue.:

Isn't it just this new "Blind Poker" sky are showing on 861? ;-) You'll see your cards tomoz nite Don! 
Posted by Glenelg

haha to be fair, if they gave me buttons id maybe shove for the giggle.

IDONKCALLU

i have this click lobby and ya table boot up and works fine again 

1267

Happens all the time to me, happens on cash aswell.

I've contacted customer care and there response was amazing,  they asked my username 4 times, asked for my security question 4 times, told me no-one else has had this problem,  then told me it was obviously a fault at my end ......

Curt360x27

In Response to Re: Serial issue, looking for people who know a solution or people that suffer same issue.:

Happens all the time to me, happens on cash aswell. I've contacted customer care and there response was amazing,  they asked my username 4 times, asked for my security question 4 times, told me no-one else has had this problem,  then told me it was obviously a fault at my end ......
Posted by 1267

Standard

gixxerk4

Hi m8 

I have had this sometimes try putting table on to mini view if on standard and standard if on mini view this worked for me 

rosjim1

THE EXACT SAME RESPONSE I GOT WHEN I REPORTED THIS AGES AGO HAVE HAD THIS PROBLEM ONAND OFF FOR AT LEAST 4 MONTHS

WHAT IS WRONGE WITH SKYS CUSTOMER CARE AT THE MO??


In Response to Re: Serial issue, looking for people who know a solution or people that suffer same issue.:

Happens all the time to me, happens on cash aswell. I've contacted customer care and there response was amazing,  they asked my username 4 times, asked for my security question 4 times, told me no-one else has had this problem,  then told me it was obviously a fault at my end ......
Posted by 1267