WHERE ARE THE REBATES OR THE SOFTWARE UPDATE

beaneh

So are we going to fix the software anytime soon?

OR are you going to start giving rebates for all the times the issues occur and cost us money?

I've obviously just folded top set with no draws out. THAT IS CHEATING IT'S CALLED COLLUSION. except it's sky poker doing it by just randomly lagging out, it's been ridiculously slow today and this is hardly the first time it's cost me 

£>100.

Adding up the number of times the stupid betting glitch has wagered the bulk of my stack and how often it times you out before you can act in any way i'm very sure it's cost me >£1k.

Any danger?!

bugaloo

customer care

Lambert180

Ouch Beaneh, and to think I was annoyed the other night when lag made me fold AKs pre lol, top set definitely wins.

cenachav

What customer care?  I emailed them about a disconnection problem 15 days ago.  They didnt respond.  I had to email them again last night about a seperate problem and asked them politely when I could expect a response, they ignored it

beaneh

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

customer care
Posted by bugaloo

they don't work for poker so have no clue what they are doing or saying. they can be generically helpful for questions etc but given that i've brought up the betting entry problem (provided videos etc!) and yet nothing gets fixed and day in day out sky punt my money off. when i'm more than capable of doing that myself.

it'd be nice to get this fixed or have sky say you know we cost you all this money so here you go have it back when it's our fault....

IDONKCALLU

talk to jim he will fix it if not talk to frank he give u some pills to take away the pain

bazbbl75

That's shocking! If this ever happens to me i woulld go to the very top of bskyb. Sky already makes a fortune off people.

grantorino

Yeah for all the forums and advice better software would prob help more than anything else

GREGHOGG

If you are a priority member Beane. (assume u are?) .. call the priority customer care line... you should have more joy that way and and u can request a call back from mr boss.

Maggiesdad

This would be seen to set a rather dangerous precedent....priority members get things sorted....ordinary joe's suffer...not good

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

If you are a priority member Beane. (assume u are?) .. call the priority customer care line... you should have more joy that way and and u can request a call back from mr boss.
Posted by GREGHOGG

Lambert180

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

If you are a priority member Beane. (assume u are?) .. call the priority customer care line... you should have more joy that way and and u can request a call back from mr boss.
Posted by GREGHOGG

No way Beaneh is priority, he only 1-tables, right?

MAXALLY

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

This would be seen to set a rather dangerous precedent....priority members get things sorted....ordinary joe's suffer...not good In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE :
Posted by Maggiesdad

THIS!

BANDICOOT

+ 1 Maggiesdad

Lambert180

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

This would be seen to set a rather dangerous precedent....priority members get things sorted....ordinary joe's suffer...not good In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE :
Posted by Maggiesdad

To be fair, this is the way of the world in virtually every aspect of life. I've worked for many companies with corporate customers, and the ones that spend £10 million per month get superbly looked after and taken care of at every point, the companies that spend £500k per month, don't so much.

You go business class on a flight, you will get treated better than if you went economy.

You go to a posh restaurant and you're David Beckham, you'll get treated better than if I turn up.

The people in priority spend a ridiculous amount in rake on the site and arguably, rightly deserve more attentive treatment. In a given month, I might give Sky £100 in rake, some players give them £1000s every month. I won't complain if they get more benefits.

BANDICOOT

I certainly don't complain that the priority get more benefits, They totally deserve them and I admire what they do. However, a problem that Is affecting all levels of players needs sorting quickly. For one and all.

DivsDreams

Hi beaneh, The random logging out happens to me if i play at home between 8pm and 10pm. Can happen bout 8 times in this period. I was putting it down to an internet problem,  which BT have admitted too. Ive not played other sites, i mite do so to see if its just sky poker, cause i do notice no lights go out on my modem when it happens.

DOHHHHHHH

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE : To be fair, this is the way of the world in virtually every aspect of life. I've worked for many companies with corporate customers, and the ones that spend £10 million per month get superbly looked after and taken care of at every point, the companies that spend £500k per month, don't so much. You go business class on a flight, you will get treated better than if you went economy. You go to a posh restaurant and you're David Beckham, you'll get treated better than if I turn up. The people in priority spend a ridiculous amount in rake on the site and arguably, rightly deserve more attentive treatment. In a given month, I might give Sky £100 in rake, some players give them £1000s every month. I won't complain if they get more benefits.
Posted by Lambert180

They get added bonuses though, which they've earnt. Rightly so.

Having software that works (and compo if it doesn't) should be a basic thing for everyone.

Agree with rewarding high rakers, but not like this. 

-------------------------

Using your flight example, the engines on the cheap planes and the expensive ones work the same, they're both maintained to an equally high standard, are safe, and get you to where you wanna go.

Lambert180

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE : They get added bonuses though, which they've earnt. Rightly so. Having software that works (and compo if it doesn't) should be a basic thing for everyone. Agree with rewarding high rakers, but not like this.  ------------------------- Using your flight example, the engines on the cheap planes and the expensive ones work the same, they're both maintained to an equally high standard, are safe, and get you to where you wanna go.
Posted by DOHHHHHHH

well yeah ok, that's a fair point. The basics like working software, should be as standard. I'm not sure about them getting compensation etc but they'll probably get an apology more readily, for whatever good that is.

QUICKFEET

If you only get these problems in the evenings between 8 and 10 (the busiest times for internet activity) then I would suggest your ISP is throttling back your connection because they are overloaded

I gather that some people are getting these problems at all times of day. I found switching from a wireless connection to an ethernet cable direct from my pc to the modem gave me a far more stable internet connection. The downside is I can only play poker in one location in my house

Sky_Poker

The answer for anyone with a query like this (priority or not) is to speak to customer care.

mj8bs

I had similar problems when using BT. Switched to virgin media and never had an issue again since. I am aware of BT in certain areas doing the above

Maggiesdad

Maggiesdad and Dohhhhhhh in agreement SHOCKER!!!!!!

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE : They get added bonuses though, which they've earnt. Rightly so. Having software that works (and compo if it doesn't) should be a basic thing for everyone. Agree with rewarding high rakers, but not like this.  ------------------------- Using your flight example, the engines on the cheap planes and the expensive ones work the same, they're both maintained to an equally high standard, are safe, and get you to where you wanna go.
Posted by DOHHHHHHH

GREGHOGG

Can i just point out i wasn't saying that priority customers have more chance of getting a rebate in circumstances like this. I believe in fairness for all no matter what stakes you play..

I was just saying that one of the benefits advertised HERE is..

"Priority Account Management

A dedicated Account Manager and Priority phone number to offer you that personal touch"

When you join the priority club u get an e-mail with their direct contact number. The priority manager has resolved a couple of issues for me previously (unrelated to this)

I was just suggesting that Mr Beane use this benefit that's all!

GREGHOGG

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

The answer for anyone with a query like this (priority or not) is to speak to customer care.
Posted by Sky_Poker

I think ill contact my dedicated account manager thanks

"Priority Account Management

A dedicated Account Manager and Priority phone number to offer you that personal touch"

beaneh

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

The answer for anyone with a query like this (priority or not) is to speak to customer care.
Posted by Sky_Poker

The answer to any problem is to direct them towards people who can't sort the problem.

WAIT WAT

How is that going to help, we both know customer care don't know or understand anything to do with the poker side of things, we both know they would do nothing to rebate money in these circumstances, we both know that the software has needed attention for years.

The SKY SOFTWARE is costing us money and we can't even get any dialogue with sky?!

beaneh

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE : I think ill contact my dedicated account manager thanks "Priority Account Management A dedicated Account Manager and Priority phone number to offer you that personal touch"
Posted by GREGHOGG

I'm definitely not the only one who will being having these issues, hence I won't be the only one being cost money. It'd be better if everyone could see the thread, see the response, see the timeframe for the issue being fixed/ the options for rebates etc.

billyboots

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE:

In Response to Re: WHERE ARE THE REBATES OR THE SOFTWARE UPDATE : I'm definitely not the only one who will being having these issues, hence I won't be the only one being cost money. It'd be better if everyone could see the thread, see the response, see the timeframe for the issue being fixed/ the options for rebates etc.
Posted by beaneh

 I applaud you Sir for this comment, it needed to be said and surely this is what forums are for. 

Not to be silenced and ushered out of the shop when you dare complain that you feel you are not being treated fairly and compassionately. If you go through the proper channels and your case/issue hasn't been treated to your satisfaction then it is a fact of life that we shout it out for everyone to hear, that way we gauge whether it is a one-off or if it is endemic. 

I honestlyy believe that all this closing of threads of genuine grievances is doing more harm than good to this community and Sky bsb being a reputable company, should continue to encourage such debate openly........Billy.  

bigflop1

i had the same problem a few months back.. i loved sky poker it was by far my favourite site to play on, but after numorus phone calls to cs and costing me money i left and withdrew my roll..

im not a big player so sky prob aint even noticed... the only way they will is if a few of the clique (bigger players) did the same!!

the software lets you down and all you get from cs is "no one else was affected at the table therefore it is your pc fault not ours"

rant over

IDONKCALLU

always a problem are end lol 

68Trebor

 As I have said in other threads relating to this and other problems. Its your money spend it where you want. There are plenty of alternatives out there and as in any competitive market place the best all round value for money product for each individual's needs will eventually be the customers preferred choice.