deposit??

SHAUNY

hi can anyone help??

ive been using the downloadable version on sky for months now but the last two weeks im unable to deposit,when i go to the cashier the page comes up but i cannot do anything it just wont let me,so i have to go into skybet or skyvegas to deposit where it works fine.

any help would be great

cheers

shauny

smarr

Mine does this too but usually i just wait for a minute or so and it loads

SHAUNY

In Response to deposit??:

hi can anyone help?? ive been using the downloadable version on sky for months now but the last two weeks im unable to deposit,when i go to the cashier the page comes up but i cannot do anything it just wont let me,so i have to go into skybet or skyvegas to deposit where it works fine. any help would be great cheers shauny
Posted by SHAUNY

oh and before anyone says it,i havent tried the withdraw

DUE TO A BAD 6MONTHS ON SKYPOKER!!

(-:

SHAUNY

In Response to Re: deposit??:

Mine does this too but usually i just wait for a minute or so and it loads
Posted by smarr

i have tried this mate but still no joy

)-:

shaun09

does it to me also. works ok now tho, but usually like above i just keep clicking the screen (sceen is whitish yes) then it starts working

unknown_username

In Response to Re: deposit??:

In Response to Re: deposit?? : i have tried this mate but still no joy )-:
Posted by SHAUNY

Hi SHAUNY
The cashier or deposit part of my downloadable version is usully a bit sluggish too, sometimes it works, sometimes it takes ages. I usually find it quicker to click on "Community" and deposit using the browser.

I know this is not a fix for the problem, but it is usually much quicker and less hassle.  

SHAUNY

ok cheers guys,yes the screen is whitesh and just stays that way

shauny

Sky_Dave

Hi Shauny,

This is a new one for us - we're going to get our IT team to look into it as it shouldn't be happening, obviously.

I'll keep you posted if I hear anything.

Cheers (and Happy New Year!)

Dave

SHAUNY

In Response to Re: deposit??:

Hi Shauny, This is a new one for us - we're going to get our IT team to look into it as it shouldn't be happening, obviously. I'll keep you posted if I hear anything. Cheers (and Happy New Year!) Dave
Posted by Sky_Dave

ok thats great mate,its nothing major as i can still deposit,but thought id let you know,

happy new year

shauny

Sky_Dave

Hi guys,

I'm going to need a little help from you here if possible.

Those of you experiencing problems and would be able to help should do the following:

1) Attempt a deposit again using the download client, taking a note of the precise date and time you're doing it.

2) Screenshot the white screen/delays you get you come across that. 

3) Also let us know the type of card and issuer you're using - so HSBC Visa, Lloyds Debit, etc.

EDIT: 4) Could you also let us know if you're on broadband and if so, with which provider. Thanks!

I know the latter doesn't make too much sense if you can't get to the deposit page at all, but it does mean the IT guys know which of the card issuers they should be going to in the cases of the long delays.

Anyone who can help drop me a message via PM - I'll give an email address for you to ping it to.

Thanks in advance folks.

Dave

Sky_Dave

Hi all,

This issue should have been resolved now. If any of you are planning on making a deposit, would you mind trying through the route mentioned above and let us know if you still experience any issues.

Thanks,

Dave

VespaPX

In Response to Re: deposit??:

Hi guys, I'm going to need a little help from you here if possible. Those of you experiencing problems and would be able to help should do the following: 1) Attempt a deposit again using the download client, taking a note of the precise date and time you're doing it. 2) Screenshot the white screen/delays you get you come across that.  3) Also let us know the type of card and issuer you're using - so HSBC Visa, Lloyds Debit, etc. EDIT: 4) Could you also let us know if you're on broadband and if so, with which provider. Thanks! I know the latter doesn't make too much sense if you can't get to the deposit page at all, but it does mean the IT guys know which of the card issuers they should be going to in the cases of the long delays. Anyone who can help drop me a message via PM - I'll give an email address for you to ping it to. Thanks in advance folks. Dave
Posted by Sky_Dave

Are Sky short of cash Dave? lol :-)

unknown_username

In Response to Re: deposit??:

Hi all, This issue should have been resolved now. If any of you are planning on making a deposit, would you mind trying through the route mentioned above and let us know if you still experience any issues. Thanks, Dave
Posted by Sky_Dave

Hi Sky Dave
I did this last night and all seemed fine. The deposit page opened up immediately (No Grey)

Hopefully this is ok for everyone else now too.