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So this is customer relations answer to complaints

unknown_usernameunknown_username
edited January 2010 in Community Help & Advice
Posts: 11
First: 4/7/2009
Last: 2/1/2010
The information Bar will unfortunately remain on site and keep popping up until 9PM, although you have clicked it away it will come back on, as it's programmed to do so to advise all players.

Regards

Sky_Mod
___________________________



I  cant believe this  ...      ffs 
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Comments

  • KnackersYaKnackersYa
    edited January 2010
    Sorry Sky, not good enough.
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  • webby234webby234
    edited January 2010
    and the discussion got locked so i edited my first post and asked my it was locked, not very good in all honesty sky_mod!
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  • MAXALLYMAXALLY
    edited January 2010

    After last nights problems, I dont think we should expect any more.

    Maybe we, the paying poker players, should hold a TOTAL POKER WEBSITE to find the best poker site around..........
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  • barnsiebarnsie
    edited January 2010
    doesnt surprise me

    the email and live customer support on this site is shocking

    they dont seem overly concerned about the fact there complete in difference to a major techincal fault i experienced has led them to lose a lot of my bankroll i was almost set to bring from another site


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  • unknown_usernameunknown_username
    edited January 2010
    Really not good enough this. Closing the thread smacks of indifference.

    It's a flamin' nuisance.
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  • KnackersYaKnackersYa
    edited January 2010
    OK, "although you have clicked it away it will come back on, as it's programmed to do so to advise all players."

    "All Players" do not use my computer, I read yellow bar, I am informed, I switch yellow bar off. Do you see?

    I hated to be treated like a seven year old when I was seven years old, imagine how it makes me feel now?
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  • EENEEN
    edited January 2010
    Is it really that much of an issue though?

    I know 7 year olds who wouldnt complain as much :P

    Besides lots of people complain about the customer service on this site, but ive found them to be great help everytime!

    If you approach them with the right attitude, you'll receive better service. It's human nature to want to help people more when they're nice to you. If you go in all guns blazing, you're heading for a crash and burn.

    You asked a question, you got your answer. So it wasnt the one you wanted? So what? Move on, and ignore it.
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  • webby234webby234
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    Is it really that much of an issue though? I know 7 year olds who wouldnt complain as much :P Besides lots of people complain about the customer service on this site, but ive found them to be great help everytime! If you approach them with the right attitude, you'll receive better service. It's human nature to want to help people more when they're nice to you. If you go in all guns blazing, you're heading for a crash and burn. You asked a question, you got your answer. So it wasnt the one you wanted? So what? Move on, and ignore it.
    Posted by EEN
    are you the big lanky one off the inbetweeners?

    seriously though i have noticed your new and you keep having sarcastic pops at the regulars on here, this is going to get you know where, hope you can learn from your mistakes
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  • EENEEN
    edited January 2010
    Regular or not, people are entitled to their opinion.

    Where exactly do you expect im trying to "get"?

    Do you not agree that approaching this in a calm way would be beneficial?

    There's also a suggestions forum for a reason :)
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  • unknown_usernameunknown_username
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    In Response to Re: So this is customer relations answer to complaints : are you the big lanky one off the inbetweeners? seriously though i have noticed your new and you keep having sarcastic pops at the regulars on here, this is going to get you know where, hope you can learn from your mistakes
    Posted by webby234
    lmao have you learned yet webby m8y,have a real good look at what you,ve just wrote
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  • EENEEN
    edited January 2010
    I noticed the typo too, but thought it kinder not to mention :P

    Aww bless :)
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  • webby234webby234
    edited January 2010

    where's the typo?

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  • unknown_usernameunknown_username
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    I noticed the typo too, but thought it kinder not to mention :P Aww bless :)
    Posted by EEN
    Oh dear! It's not a typo that's being referred to here. You need history to understand that one.

    Now you seem like a reasonable chap EEN and I'm sure you can be a useful member of the forums, but you really should stop having a pop at the regulars. You mentioned here and elsewhere about a calm, measured approach being beneficial. Can I suggest you try that. When you get to know folk on here you will start to understand the nuances in the posts. Grammatical excellence doesn't tend to win brownie points on here but acceptance of the different personalities and acceptance of their character does.

    Take a deep breath, start again and we'll all look forward to your next post with interest.
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  • EENEEN
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    In Response to Re: So this is customer relations answer to complaints : are you the big lanky one off the inbetweeners? seriously though i have noticed your new and you keep having sarcastic pops at the regulars on here, this is going to get you know where, hope you can learn from your mistakes
    Posted by webby234
    you're*
    nowhere*

    I'm not that bothered about spelling etc. and as for me staying calm, i am calm :) Everything i say is in jest, but still at the same time, i was trying to make a point.

    I'll be lurking around the tech support forum mostly anyway, so i wont be bothering you regulars :) but if i have caused any offence, apologies all around. No hard feelings webby :)

    ..as long as you cheer on the reds today :)
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  • loonytoonsloonytoons
    edited January 2010
    Ha ha benny, they moved this to area 51 lol, think they having a sly dig at you lol
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  • debdobs_67debdobs_67
    edited January 2010
    IF EVERYONE STARTS BEING TREATED LIKE THIS ALOT OF US REGULARS WILL BE GOING ELSEWHERE.END OF.


    HOW IS THAT FOR NICE BIG BOLD LETTERS.LOL debs
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  • unknown_usernameunknown_username
    edited January 2010
    Well I guess it's come to this, we've finally been relegated to 'The Bin" that is Area 51..

    So ...        "who can ya turn to" .............  ? 
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  • diablo_pezdiablo_pez
    edited January 2010
    Area 51 lmao

    Oh dear...
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  • torryboytorryboy
    edited January 2010
    One reason why hardly anyone new posts on here is due to the likes of webby and elsa who think that being a regular makes them above anyone elses opinion.

    Cant see what the big deal is either on the first post, customer services have also been great to me with a few problems even if some answers were not to my liking.
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  • KnackersYaKnackersYa
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    Is it really that much of an issue though? I know 7 year olds who wouldnt complain as much :P Besides lots of people complain about the customer service on this site, but ive found them to be great help everytime! If you approach them with the right attitude, you'll receive better service. It's human nature to want to help people more when they're nice to you. If you go in all guns blazing, you're heading for a crash and burn. You asked a question, you got your answer. So it wasnt the one you wanted? So what? Move on, and ignore it.
    Posted by EEN
    Point taken mate, you're probably right. I shouldn't have made my post in the frame of mind that I was.

    Having said that, I have noticed that the standard of customer care has recently gone down a bit, just my observation.

    EDIT: Just noticed that this thread has been dumped in Area 51, says it all doesn't it?
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  • KnackersYaKnackersYa
    edited January 2010
    Oh and if anyone has an issue with one of my posts, whether it's their first post or their millionth, go ahead. I'm certainly big enough and wise enough to take any criticism on the chin.
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  • oynutteroynutter
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    Is it really that much of an issue though? I know 7 year olds who wouldnt complain as much :P Besides lots of people complain about the customer service on this site, but ive found them to be great help everytime! If you approach them with the right attitude, you'll receive better service. It's human nature to want to help people more when they're nice to you. If you go in all guns blazing, you're heading for a crash and burn. You asked a question, you got your answer. So it wasnt the one you wanted? So what? Move on, and ignore it.
    Posted by EEN
    oooo Ive found them to be a great help everytime-----DUR----what exactly is the point of telling us that?---we hav'nt-----ok----we consider them useless-----so are we really interested in hearing that you have no problem with them after 4 days on the site------NO-----GO AWAY!
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  • EENEEN
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    In Response to Re: So this is customer relations answer to complaints : Point taken mate, you're probably right. I shouldn't have made my post in the frame of mind that I was. Having said that, I have noticed that the standard of customer care has recently gone down a bit, just my observation. EDIT: Just noticed that this thread has been dumped in Area 51, says it all doesn't it?
    Posted by KnackersYa
    Knackers im really glad you put this, as i explained my post was meant to be helpful to you and wasnt malicious in anyway. Webby seems to have an attitude problem and wants to pick fights, and thats his right, but as Torry said, no matter how many posts you have, everyones opinion is equal.

    We've all posted something on the internet when angry and regretted it after, i hope you get it sorted knackers

    Best wishes, EEN
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  • Sky_RichSky_Rich
    edited January 2010
    hey guys,

    firstly i want to address the original point in this thread...

    please accept my apologies, the quoted post was unacceptable and in no way helpful to any players who experienced problems.

    secondly...

    again please accept my apologies, this thread should not have been moved into Area 51. (i have placed this thread into technical queries as the subject relates to the text scrollbar that a few experienced problems with)

    i will be reviewing both these issues and making sure we perform better in future.



    lastly....

    i have had to delete a few posts in this thread as they were bordering on abusive, served no purpose and certainly in no way aided conversation. i really don't want to start handing out warnings so please keep things friendly.


    oh and one final thing...

    as a new poster on this thread welcome to the community EEN. if you have any questions just shout. (that also goes for everyone else too)

    Thank you!


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  • EENEEN
    edited January 2010
    In Response to Re: So this is customer relations answer to complaints:
    hey guys, firstly i want to address the original point in this thread... please accept my apologies, the quoted post was unacceptable and in no way helpful to any players who experienced problems. secondly... again please accept my apologies, this thread should not have been moved into Area 51. (i have placed this thread into technical queries as the subject relates to the text scrollbar that a few experienced problems with) i will be reviewing both these issues and making sure we perform better in future. lastly.... i have had to delete a few posts in this thread as they were bordering on abusive, served no purpose and certainly in no way aided conversation. i really don't want to start handing out warnings so please keep things friendly. oh and one final thing... as a new poster on this thread welcome to the community EEN. if you have any questions just shout. (that also goes for everyone else too) Thank you!
    Posted by Sky_Rich
    Cheers Rich, i did have one small query, will pm you so you can check it easier when you have time.
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