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Technical problem? Here's what to do.... [PLEASE READ]
Hi Guys, If you feel that you have a technical problem that isn't anything to do with your computer, connection etc and is at our (Sky Poker's) end, then please follow the steps below to ensure that the matter is fully investigated, giving you the best possible resolution and customer experience. Although a great platform…
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Sky Poker Community Guidelines - Updated 7/2/12 - Please Read
To ensure that the Sky Poker Community remains as open and welcoming as possible, we have drafted an informal set of guidelines to hopefully explain our decision making a little better. A result of that should hopefully be fewer posts for our Moderators to deal with and the Community becomes a fun place to post, etc. The…
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Advice if you have a connection issue
With this in mind, this is the order of preference we recommend playing Sky Poker at home: 1) A wired broadband internet connection (i.e. directly plugged into the phone line or router) 2) A wireless / Wi-Fi broadband connection, ideally a strong and reliable one. 3) A 3G dongle connection to the mobile broadband network…
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Technical Hints and Tips for Community
Hey Guys, It's more frequent that we hear poker related technical issues but from time to time you may get the odd error message or things may not work exactly as you'd expected here in the community. i thought i'd give you a few hints and tips to help get you past any unexpected obstacles that may come your way. the first…
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unable to play but still being charged
Hi, I have registered for 2 games this evening and it has took the money but stating communication error, reload table. The first game was at 18:00 hours a £200 bounty costing me £2.30, I never got the tour reference number. The second game is Ref:10445365 that was at 19:15 hours. I don't understand as there is no problem…
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My poker table won't open
Why doesn't my table open
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Sky Poker on Mac Book Pro
I play Sky Poker on my Mac Book Pro but i'm always getting a pop up saying Network Alert and if i click Try Again it freezes and i have to force quit. Its a 504 - Gateway timeout Network error. Can anyone tell me why im getting this or help in any way. Many Thanks
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poker issues
was sat in 3rd place yesterday out of 40 when table freezes for the second night running was sat in 4th night before for bigger tournament only got paid under £20 for yesterday took 8 bounties was in third place which is way over £20 but table frrezes meaning i lose 2 places because game still went on still at 5th place…
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private tournament?
can you set up password locked private tournaments on sky poker?
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tokens
just signed up an got my tokens.how do i use them
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Logged out
Hi Today im getting logged out about every 30 minutes any advice please
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£20
it says you get £20 free when you sign up? i havent received this? can anybody tell me why?
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winter wonderland prize
does anyone know how long it takes to receive a prize. i recently won a nexus and haven't received it yet. thanks.
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Player Chat Disabled For Individual Players?
Hi all, is it possible to permanently disable the chat (both when they sat at table and when they observing) of one particular player, rather than having to disable the chat of everyone? This isn't a problem for customer care by the way, what said player is saying isn't abusive as such, he just bombards the chatbox calling…
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flash player
hi people i just got new comp i downloaded flash but can only get sit n go tables when i try to launch cash tables it tells me to download flash im able to load a new table but not the ones i choose anyone following me lol .... any ideas
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Player stake limits
Hi i've heard this is a feature on other sites but just wondering if it is possible to set a limit on the stakes I play ? E.G I can only enter SnG's under £15, everything else is disabled. I'm honest enough to admit I struggle keeping to a strict bankroll management so a feature like this would be very benificial if…
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Freeroll Passwords
Can anyone explain how you qualify for passwords to enter freeroll tournaments. I have only ever received one password but have spent a fair amount of money and entered plenty of money tournaments and thought that this might get a freeroll invite every now and then.
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Donwnload problems and playing via website
I have played using the download since I joined the site but recently had a problem and had to uninstall it. Since then I have been unable to reinstall. I've tried deleting cookies and temporary internet files and even reinstalling adobe but every time I try it just says 'problem installing please contact supplier' or…
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iPad
I want to play on my iPad but can't get abode flash player any tips
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Rewards
when can we expect to receive January rewards?
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mtt sat ticket
Hi I won a ticket to the 400£ B/H. I unregistered as i wasn't in the mood to play. I now seem to have lost the ticket, when i register for said torny, no free ticket but only an option to pay. Have i lost this ticket? Please advise.
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Winter Wonderland
Anyone know how to check your progress in the winter wonderland promo. ie how many days you have got 50 points for?
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adobe??
Hi can anyone tell me if you can play skypoker on samsung galaxy tablet as im unable to on me ipad mini as cannot download adobe, any help will be great cheers
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All-In Satellite
I won into the ME tonight through an all-in sat. I accidently cancelled my registration, but don't seem to have the money to buy back into it. Is this the way it should work or should I have got the money to allow me to buy back in?
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heads up SnG
I would like to request this player blocked from standard heads up games if all he is going to do is jam, if I wanted to jam I would join Russian roulette heads up I prefer bets and raising. Hand History #714803233 (19:29 28/11/2013) PlayerActionCardsAmountPotBalancecraigcu12 Small blind 10.00 10.00 490.00 xBig blind 20.00…
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freerolls
why can't I get on the super sunday freeroll
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Posting hand histories
OK, so I can post hand histories it seems fine in the poker clinic. However, whenever I try and post them on my diary thread in poker chat they always seem to fail! I had posted some previously in that thread a while back but since then I just haven't been able to get them to work.
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Help Please!
My husband likes to multi table, not more than six tables but his current laptop (6 year old Dell, 17.3" screen) is running very slow these days and he finds it won't handle that number of tables. I want to buy him a new laptop for Christmas but am getting confused as to what speed processor, best laptop, amount of RAM,…
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Sky Poker Download on Macbook Pro
When I play using the download on my MacBook Pro I keep getting a gateway error message pop up but the download continues to run.After closing down the pop up a few times the download eventually freezes whch means I have to force quit and re start the download.I'm now playing via the website to stop this happening. Any…
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Android tablet petition
Hi Folks Like many out there I would like to play Sky poker on a tablet. I just read a post from over a year ago saying it was in the pipeline. Well Sky lets see how many players would like to use a tablet. You spent money designing a new cash table when I think it would have been better spent attracting or keeping…
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tournament cancelled after it was finished
i played in a tournament on poker, i had over 9000 chips at the end and was placed 165th to be told the tournament was cancelled after it was finished so i was told i dont get anything can you explain why ?
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auto centre??
how do i auto centre please????
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No call raise or fold buttons 1st hand of a final table and hands automatically being folded because
Been having some more problems. Last night was an the ft of 1 of the 22bhs and the very 1st hand i was in the bb and the sb limped and i had no option no check or raise no buttons appeared on my screen. So it automatically checked the bb. Then he made a bet and i held middle pair and wanted to call but i have no call fold…
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No sound from PC
Anyone got any ideas on this At first i thought it was just my speakers but now my headphones don,t give off any sound either - EDIT THAT - It does work through my headphones now - Does this mean the speakers are knackered have gone or are they not connected properly as when i go into my devices it doesn,t show any…
