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tables freezing
noticed in the last couple of days every so often the table your playing on just freezes, if you leave it to right itself it just stays the same, happened three times today in mid hand, thought it must be my pc but talking to some other players it's happened to them today as well, very frustrating when you've got money in a pot.
Comments
But to be serious , its either your pc or internet connection.
I have a laptop which its not possible to play on.
Also only do 1 table and don't have anything else running apart from antivirus
the strange thing is the clocks still running on the table and you can click on anything else on the site and it runs as normal but the table your on is just stuck, think the fact it's happening to others says it's a site problem, i've got full width braodband and a pc that would run nasa.
Try upgrading your flash player to the latest version, if you havent done so already.
I get the same problem with a high end gaming computer, so i'm fairly sure its not a hardware problem.
I think mine is more network related though, my connection is about as reliable as Shadrack Dingle
Yeah, well, welcome to the 'Wobbly Tables Club', guys. I've been having these problems for weeks now and had given up on Sky (they even gave me some comp). Last week they started me (again!) on one of their 'beginner programs' (a £1 bonus for every day played for a week), so I thought: 'aye, go on then, let's see if things have improved. Well, I'm sad to say, they haven't...'
Yesterday the wobbling started after about 45 mins but I'd had some good wins so I got outta there. Not too bad.
Today on a 5 p/10 p table it auto-folded (timed out) the second hand, so I left immediately, cause I know what it's like when the wobbling starts: pulling your own teeth would be less painful!
People here have been attributing the problems from their computers or their network to Sky software or to the colour of their knickers, the truth is that no one really knows for sure. The first three weeks with Sky were a dream, now it's just playing on full tilt. I'll try and cash my bonuses and then I'm off to whatever with a download, not this flashdance cr*p!
it certainly seems that early hours when theres only a couple of hundred seated everything works fine, it's after say 8 o'clock when player numbers start increasing that the problems start.
i'm really sorry to hear of your problems while playing on the poker tables. i'm going to pass this on and see if i can get someone from the team to take a closer look and investigate your problems.
thanks for your patience on this
The Flash app can be rather resource intensive when running mutiple tables but it is very adaptable and does not require a download. You can play Sky Poker on any capable PC with Flash that is on the internet. We are however looking into a download version as this would provide better choice to players and a more solid playing base for those with certain issues.
If it depends on what 'my neighbour is doing', this system should be abandoned. I can't play this way. No conficence, no fun...
It is being developed and once it is ready it will be released to live. If you can let me know the hand number of when you had an issue I can see if there is anything system related.
Thanks for that but I don't think hand numbers will solve much in my case: it might be helpful if a player could prove to have lost a considerable pot due to the problems but that's not been my case. And Sky did compensate me once but I can't keep claiming comp. without eventually being considered a 'whining milker'.
No, in my case the problem isn't really financial, it's just no fun playing in a mine field of expected an unprovoked 'time outs'. Sometimes the 'time out' has even occurred when the soft was unresponsive to my trying to type in the amount I wanted to bring to the table! There's no pattern though: there are clear periods where everything's fine, periods of 'sponginess' of the buttons and periods where premature 'timing out' is the norm, all at random. Sometimes when the green bar appears it's already just 1 mm from the gong!
I'm trying to play again tonight to stick to the bonus schedule but I'm not really looking forward to it!
- Any company owned by Tiscali (includes Pipex, Bulldog, Nildram, etc)
- TalkTalk
- AOL
- Orange
- Plusnet
- Sky
I'm sure that there are loads of you out there who have dealt with these companies and have been pleased with the service, but the fact remains that they ARE cheap and cheerful. The biggest problem is that most people just sign up for any cheap "all in one" package and do not even know what sort of internet connection they will get. It also surprises me how many people will gladly sign up for 12 or 18 months' contract and then regret it when they realise that they are lumbered with a poor service and "tech support" based in Mumbai. At the end of the day, you get what you pay for.I personally have NEVER signed up for any ISP with a contract longer than ONE month. That way, they HAVE to be good to keep your custom. Don't be ignorant when it comes to buying internet. Do some research: http://www.ispreview.co.uk/review/top50.php
Flash is not the most suitable language for a poker client but it IS operating system independent. I use Linux instead of Windows, so i find it a ideal, as do Apple Mac users.
@Sky_tech: What language are you using for the new downloadable client? Will it be Windows only? If not, i would be willing to do testing/bug reports on Linux if required...
Same disaster tonight: first some 5p/10p H2H, lost a little. When some more came to that table after a few rounds I get Ace King unsuited on the button and it times me out! Another ace came down on the flop: hand number 0223276375. GRRRRR!!! Left after that, £2 poorer...
There are loads here who want to blame it on Internet connections, like PlusNet. Well, PlusNet isn't cheap and cheerful and I've been very happy with it, thank you very much. I used to have websites parked with them too and no problems worth mentioning. Good customer service too.
If Sky want to operate a system that so prone to lagging or whatever, so that only the best connections are playable, then that IS THEIR PROBLEM. Mine is a perfectly good ISP and I won't have it insulted for no reason: only Skypoker seems to have a problem with it.
And anything less than £18 a month IS cheap and cheerful.
i had to remove your post as it contained a line which wasn't appropriate and broke our community house rules.
please feel free to re-post your thoughts.
if you have any questions just shout or send me a PM.
thanks,
Rich
Hi Rich,
Hypocrisy knows no bounds, eh? What FishingPhi and some others here are saying about 'cheap and cheerful ISPs' is deeply condescending to those who try and get a good deal with reputable ISPs. PlusNet isn't w/o problems (show me an ISP that isn't?) but it's also an award winning service. Anyway, I'll stick by your so-called 'rules'.
No joy again tonight: played the first hand from the BB without problems. System 'timed me out' on the second hand on the SB! Left after that (it takes getting back to the BB to get back playing anyway). Infuriating!
Anyway, I raised a ticket at the PlusNet gaming forum (for PlusNet users only) concerning problems with SkyPoker. No one came forward to claim such problems but one forum member (not a PlusNet moderator, just a gamer) suggested to look at this link:
http://aaisp.blogspot.com/
...where he found:
"We believe that some areas of the BT 21CN WMBC platform have shown some signs of congestion over the last few weeks. This has come to light due to the detailed monitoring carried out by AAISP using FireBrick FB6000 LNSs as well as monitoring of other ISP links by thinkbroadband.
Working in partnership with BT to resolve this issue has helped prioritise planned network upgrades to ensure a ongoing quality of service. The planned upgrades increase the potential capacity of relevant links tenfold.
The cause of these issues appears to be unexpectedly fast take up of the new BT 21CN broadband services.
The first upgrades are being planned to commence w/c 11th January at London Watling Street metro node followed by a second upgrade scheduled for 19th January at the Birmingham BRAS's. BT will be working through the remaining nodes to increase capacity over the coming months so as to avoid further congestion issues."
This would affect quite a few ISPs and quite randomly too.
Is Sky aware of this?
Hi oldhandluk,
all personal comments that are directed at other members (and could be seen to antagonise) are inappropriate for this community and will be removed.
i will make sure the tech team sees the rest of your post.
all the best,
Rich
We want everyone to be able to play on our site to it maximum potential and this is what we strive for at Sky Poker. Sadly that is often limited by the spec and systems in the last mile of the game play experience - when the data and its processing leaves Sky systems and hits the global internet and then home PC's. This last section contains countless 3rd parties, applications, resource bottle necks, etc. ISP's are obvisouly a key part of this.
On this post I will put to one side the potential local Flash issues and PC resource conflicts and concentrate on ISP's.
I have Sky Broadband at home as part oy my Sky employee package. On a good night using the following site I have seen speeds of just over 1Mb. On a bad night I get 800Kbps.
http://www.speedtest.net/index.php
And using the Ping section of that site I can get a very poor result when testing against the Amsterdam based node
http://www.pingtest.net/
So I do not have a great connection and as such cannot play more than a few tables and struggle with BBC iPlayer. For me this is further complicated by wireless. My wireless drops connection every 30min or so. Some nights I get longer some times shorter. This is infuriating when using a VPN connection and can cause issues playing Poker. You do not always see the issue when just browsing teh interent as the connection automatically re-connects. But any time critical conenctions would suffer - Poker being an example. If I use a physical cable into the back of my wireless router my conenction is rock solid.
I went and downloaded a little app that sees what channels people near me are using and found I had no competition for my wireless channel. So now I keep digging. The only thing I am sure of is that the issue is local to me. I have added the URl but this is only reference - this is not a Sky app and i cannot vouch for it.
http://www.metageek.net/products/inssider/download
I riased an issue with the Poker developement team regarding time outs while actively playing and have also raised the issue of game freezing. The code has been examined closely using examples from players such as OYNUTTER and MERENOVICE. Nothing obvious was seen in the log files so the the Flash Development team are now looking into the issues.Can you let me know if you are on wireless or physical connection?
Cheers,
Sky Tech
P.S I am looking to upgrade my broadband
My point is: whenever a problem occurs, everyone seems to point the finger at Sky's software because they don't understand how it (or the internet) works. You've got to remember that every single user has a unique setup because no two people have exactly the same spec pc/O.S./software/internet connection/etc. Personally, i have had very few problems with Sky and they have been no worse than any other poker site. If they were truly awful, they wouldn't have so many customers...
If anyone comes on this thread to tell us that playing poker on a flash player is nearly as reliable as a download version, then they might just get abuse thrown at themselves--lol
A download does not place high demands on ram, and communication between computers is simple, packets are tiny in comparison, if you have a connection, no matter how weak, or slow it is, it will work!
Its not just a few people that have issues with this set up, it is most people!--I honestly think sky poker has the potential to be the best site on the planet, but reliability issues are completely ruining the prospect
there is no getting away from it mate---its a fact!---A download is required to make this site reliable
full stop!
We strive to offer the best game play for all levels. We use a Flash client and initially this was fine but our growth has meant that the download client is now needed.
There have been bandwidth issues since the re-design and work is continuing to reduce the amount of data needed per session on the site. One of these fixes is in the final stage of test. We are looking into the time outs and freezing so we can be certain if these issues are last mile or not.
I will elt you know how it all goes.
Regards,
Sky Tech
Having said all that, i cannot comment on how reliable Sky's server-side code is...however the fact that only a small minority of customers appear to be complaining suggests that it's probably ok. The question remains that if Sky's software is to blame, how come customers like myself have had very few (if any) technical issues so far?
Personally, i would go and play elsewhere if i was having THAT many issues. There are plenty more fish in the sea...