SNG lobby

goldnballz

Up to its old tricks & not refreshing. It only updates if you click a different tab and then go back. Annoying....

benc

Yeah lobby has been playing up for a while can sky please look at this, i have had issues with the games not showing me as regged and with the lobby loading respawning hu games etc

Sky_Sam

Hi guys,

This has been raised with our tech team, they're looking into it now.

Cheers.

Sky_Sam

Fixed!

MAXALLY

In Response to Re: SNG lobby:

Fixed!
Posted by Sky_Sam

Good news.

I put up a thread about this in the feedback area of the forum a few days ago now. Would it be better to post these things in Gen Chat or are the tech guys still looking in that section?

belsibub

Messing about again?

Not updating,tables taking ages to load.

RLT16

Are we sure this is fixed? dont seem to be finding any £3.30 dyms to reg for

edit* they appear if i go to tournament lobby then back to SnG lobby

google_me

yeah, i also have to go to a sepperate tab then back to sng lobby to see changes

RLT16

Also when the games first load nearly everyone is being placed "away" and there abit slow loading up, no issues once the game gets going though, some people also having to launch from My tables section. jut to give u a heads up

SUPERSNEDD

Doesn't look fixed....................today

Can't load a new table as it's not showing the option, only way I've found is to view tables in play by unticking "hide full" and click "find a similar table", but even then can others see it to join in?

belsibub

Tourney lobbies not up dating as tourney runs as well.

MAXALLY

Also a problem trying to open lobbies when MTT's are in progress on the D/L. This was last night.

unknown_username

In Response to Re: SNG lobby:

Tourney lobbies not up dating as tourney runs as well.
Posted by belsibub

+1 tournament lobbies are messing up slightly, updating slowly/not at all.

Tables taking a while to load too, whereas yesterday they were instant.

ALFIE123

Sit n Go lobby tonight is shocking.  Not updating and taking time to load tables as well.  Now when you call Sky Tv they suggest you turn it off and wait 2 mins.  Maybe Sky Poker need to do the same  RE-BOOT

Matt237

Cmon guys this is getting ridiculous now.

ACEGOONER

No point in playing £10 hypers if you come in after 5 hands. Please sort this. 

belsibub

Given up for tonight unplayable.

Missing hands fighting with lobby to see the games i want to play.

MAXALLY

MTT lobbies not updating.

Macacgirl1

On a positive note, I'm losing slower than usual.

benc

Games loading up slow or not at all, can we please get this sorted sky when you grind hypers losing 10% of your stack because table hasn't opened is rather annoying.

MAXALLY

MTT lobbies still not updating........

Tikay10

Guys,

The Business cannot reply to every thread or complaint on the Forum, that's the function of Customer Care, but I have sent them a note this morning with this & other threads attached in case they missed them, & I'm 100% certain they will address the matters thoroughly this morning.
 
Which might not seem much help to any of you, but I honestly think it helps if you know the matter is going to be addressed.  

Tikay10

Just keeping you in the loopy-loop......

The Top Chappie Bloke replied to my note, & assured me the reported issues are being investigated as a matter of very high priority, so, fingers crossed, all will soon be tickity-boo.  

Donttelmum

Tikay, can we get a quick heads up when it's sorted please?  Going to hold off untill things are sorted.

Would be very grateful, Ty Ty 

Tikay10

In Response to Re: SNG lobby:

Tikay, can we get a quick heads up when it's sorted please?  Going to hold off untill things are sorted. Would be very grateful, Ty Ty 
Posted by Donttelmum

Well if I hear anything, yes, I'll certainly let you know, but there's no guarantee I will know any sooner than anyone else really. 

I will deffo let you know if I hear anything though, or someone from Upstairs will.
 
I do know they currently have a man under the bonnet.  

RLT16

In Response to Re: SNG lobby:

Guys, The Business cannot reply to every thread or complaint on the Forum, that's the function of Customer Care, but I have sent them a note this morning with this & other threads attached in case they missed them, & I'm 100% certain they will address the matters thoroughly this morning.   Which might not seem much help to any of you, but I honestly think it helps if you know the matter is going to be addressed.   
Posted by Tikay10

 While i agree with this tikay and accept it, it also doesn't help then when the matter is taken up directly with customer care like in another post on forum, bh myself and im sure by others, they just flat out deny theres a problem. So im sure you can understand where the frustration stems from.  It shouldn't take a message from you to them for them to acknowledge there is a problem they should of known from the people contacting then directly.  Very poor form on their part.

I should also say thankyou for taking the time out to keep us updated, you always do a great job and are a credit to the company .

churchy18

still the same this morning having too manually load tables getting a bit of a pain

Sky_SamT

Hi Guys,

Please note that we are looking into this and hope to have a resolution as soon as possible. I apologise for the issues and inconvenience that this is causing.

Sam

unknown_username

In Response to Re: SNG lobby:

Hi Guys, Please note that we are looking into this and hope to have a resolution as soon as possible. I apologise for the issues and inconvenience that this is causing. Sam
Posted by Sky_SamT

Having same problems, really frustrating.

Sky_SamT

Hi Guys,

Apologies once again for the issues. Due to the intermittent nature of this issue and the fact that it wasn't happening to everybody it was difficult to diagnose originally.

We have now released a fix for this which means the lobby should now be regularly updating and back to it's usual state. 

Thanks

Sam

belsibub

DL saying 1/2/3 players regged,tournament lobby not showing the same sometime 0 or 1 names.