cant connect through desktop client any help cheers

bckneil

Hello just wondering if any 1 is having same probs, never had a problem with this till yesterday, have uninstalled and installed 4 or 5 times and still wont connect, been playing through the browser but that is no use as it disconnects half way through hands lobbys dont appear and is basically a waste of time and money playing on, 1 eg, was in mini last night was in middle of a hand and had put half my stack in then it disconnected by time it connected again i had timed out, any help would be great cheers

wrongjohn1

yes i have the same thing it is saying installer file is damaged

bckneil

cheers for reply john, did it start with you yesterday?, i contacted customer support but that was a waste of time. tried playing through browser again today, not going to bother with that now, so annoying cutting off all the time, cant figure out how to sort this, if any 1 from sky can help please reply cheers

scouse_red

In Response to Re: cant connect through desktop client any help cheers:

cheers for reply john, did it start with you yesterday?, i contacted customer support but that was a waste of time. tried playing through browser again today, not going to bother with that now, so annoying cutting off all the time, cant figure out how to sort this, if any 1 from sky can help please reply cheers
Posted by bckneil

when you uninstall the client next time try uninstalling Adobe Air as well then reinstall from the Sky Homepage as before,

if this still doesn't work repeat as a bove only this time use the regedit feature in windows to remove all traces of the client from the registry. but ONLY DO THIS if you're confident in what you're doing 

hope this helps

bbMike

Had the same problem starting yesterday evening, used the browser which was fine I guess but doesn't handle multiple lobbies and the window sizing was a pain. Haven't sorted yet so be interested to know how you resolve it if you do.

REDARROW61

My Adobe installer was damaged 9 months ago, so i have to play thro browser,sigh

day4eire76

Mine went yesterday aswell.

Sky_SamT

Hi Guys,

Please could you advise what message it is that you are getting?

A screenshot would also be useful.

Thanks

Sam

bckneil

dont know how to do screen shot, but when you click on icon the blue box which usually appears come up like normal and says initialising for about 1 second, then a seperate white box appears infront of original box saying network error, and 2 buttons underneath 1 saying try again and the other saying quit sky poker, the first box that appears just says inialising non stop and nothing happens HELP ITS DOIN MA NUT IN  ; )

bckneil

uninstalled adobe air and sky poker then re installed. still the same

Sky_SamT

Hi,

Can anybody experiencing this issue please let me know what browser you used to download and install the download client.

Thanks

Sam

day4eire76

I used Chrome for my laptop.

Working fine on my Mac.

Cannot take a screen shot as still in work.

Sky_SamT

In Response to Re: cant connect through desktop client any help cheers:

I used Chrome for my laptop. Working fine on my Mac. Cannot take a screen shot as still in work.
Posted by day4eire76

Does your laptop operate windows? If so which iteration?

Thanks for your help on this.

day4eire76

Hi Sam,

From memory I think its Windows 7 or Vista.

In Response to Re: cant connect through desktop client any help cheers:

In Response to Re: cant connect through desktop client any help cheers : Does your laptop operate windows? If so which iteration? Thanks for your help on this.
Posted by Sky_SamT

SUPERSNEDD

Hi,

I've got the same, can't load the download client, being the same since late last night

Keeps saying - Network Error, and gives you the option to Try Again or Quit Sky Poker

Only option is through the browser currently.

Really need to be on download client if I'm to load up multitables.

A fix before 8pm would be handy

Snedderick von Ricktenhoffen III

bbMike

My laptop is on Vista

daphne56

In Response to Re: cant connect through desktop client any help cheers:

Hi, Can anybody experiencing this issue please let me know what browser you used to download and install the download client. Thanks Sam
Posted by Sky_SamT

   it not just sky poker its sky bet my sky the message is internet explorer cannot display webpage  

   

   using google crome at moment download client refuses to download

    no problem with any other website just sky

bckneil

it wont let me download from explorer for some reason, when i click the download link it just goes to blamk screen like it cant connect, but is fine downloading with chrome, i use vista also

Sky_SamT

Hi All,

We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try.

Thanks

Sam

daphne56

In Response to Re: cant connect through desktop client any help cheers:

Hi All, We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try. Thanks Sam
Posted by Sky_SamT

  STILL THE SAME

bbMike

In Response to Re: cant connect through desktop client any help cheers:

Hi All, We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try. Thanks Sam
Posted by Sky_SamT

Did you mean, uninstall reinstall and give it another try or just try loading it.  If the latter, then it's still the same I'm afraid. Back on browser tonight.

SUPERSNEDD

Still the same and this browser is mega tilting for multi-tabling, lags far more than the download client.

stewie7

has any body got a solution for this? i have the exact problem is every body that is experiencing the problems running vista?? i have contacted sky they have no answer just keep disconecting me from the live chat!! 

BeesHoney

I've had the same problem for last 2 days.

BeesHoney

I've just fixed mine. I'll post how in a moment

daphne56

In Response to Re: cant connect through desktop client any help cheers:

I've had the same problem for last 2 days.
Posted by BeesHoney

  

  i have tried 

   explorer 

   chrome 

   mozilla 

    still will not connect 

   

BeesHoney

When I attempted to open the SkyPoker Desktop client I got an alert (top image). After clicking ok, I got another (bottom image).
 
I went to Control Panel /> Programs /> Uninstall a program

I clicked on Adobe Air. When I attempted uninstall Adobe Air I got another alert (unfortunately I didn't screenshot this). From what I remember, it said something along the lines of abode air already being uninstalled and it asked me whether I'd like to remove the icon from the programs list. I clicked yes to remove the icon. (I have no idea as to why Adobe Air was uninstalled. This definetly wasn't done by me and I'm the only one with access to this computer).

I then went to the Adobe website and downloaded Adobe Air. http://get.adobe.com/air/

I installed that. Clicked on the skypoker shortcut and it was working again.

**EDIT**

As images are pending, I'll type what the alerts are generally saying:

Textbox 1:

SkyPoker.exe - Bad Image
Adobe air is either not designed to run on windows or contains an error. Try installing progam again or contacting system admin or software vendor

Textbox 2:

Adobe Air
Application requires a version of air which can't be found. Please download latest from adobe

BeesHoney

In Response to Re: cant connect through desktop client any help cheers:

In Response to Re: cant connect through desktop client any help cheers :      i have tried     explorer     chrome     mozilla      still will not connect     
Posted by daphne56

Are you saying you can't play on your browser as well as the downloaded SkyPoker application?

bbMike

These are different errors to the ones I have. It just says Network Error. Tried reinstalling Air but no joy. Browser version really is rubbish.

BeesHoney

In Response to Re: cant connect through desktop client any help cheers:

These are different errors to the ones I have. It just says Network Error. Tried reinstalling Air but no joy. Browser version really is rubbish.
Posted by bbMike

Hmm in that case gl with getting a solution

wrongjohn1

the application could not be installed because the installer file is damaged  

try obtaing a new installer file from the application auther