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People having trouble connecting to Sky Poker/Sky Bet
Hi
If you are one could you please post in this thread whether you are having trouble or not, I have already started a thread on this http://community.ee.co.uk/t5/Home-Broadband/Crazy-connection-problem/td-p/263628
Thanks
Comments
Just hope Sky make it more obvious as to how to opt back in for skypoker.
Everything starts working again around 9:30-10pm.
XRaySpeX wrote:
I have a (conspiracy) theory that would explain why it is only EE during the times 19:00 to 22:00, if it were true!
During those times, which will be Sky's busy period, their PC client uses P2P protocols which we know EE throttles at its peak times. Outside that period their PC client reverts to ordinary protocols, like HTTP & Telnet, and EE no longer throttles it .
If you run in a Command Window the reoccurring command 'netstat /b 5' while you are playing and keep an eye on the port no. of the Foreign Address for skypoker.com you might discover more. I did it for PartyPoker and it's using HTTPS. Or it could be the Local Address; I'm not sure.
Trouble is P2P is not just 1 particular port. I don't know much about it but this may help: Identifying P2P users using traffic analysis
FYI - Can access skypoker.com landing page during "downtimes" through a VPN but altering DNS settings fails.
Netstat showed a big surge of entries under skypoker.exe at 19:22 and has slowed down remarkably since being let back on.
No close to an answer but P2P protocols would still make sense.
I spoke with EE support again and they got me waiting on them again, fat lot of good the last one did, but they said it would be fixed in the next 72 hrs, not getting my hopes up.
Think the best thing we should do is all work on getting an email togetehr with all the various info and send it to EE and Sky and cc everybody who is affected. So would be good if we could put our emails in this thread. Because this constant to and fro with EE and Sky is making me want to smash my head through a wall
added to that the network error also pops up adding to loss of connection on top of internet connection losses.
i think in this day & age it is poor putting it mildly, as all disconnections cost you money especially when multi-tabling as I normally do.
i am now playing just 1x nl4 cash table & will do so for the foreseeable & see how things go.
if things don't improve I'll play over at 888, simple as.
Kept getting,!.E not responding due to long running script while trying to connect to sky(what ever that means?)
For you guys that are losing money to these disconnects you should be getting onto support to get them to refund you your money, they have done it twice so far for me, didn't do it on Friday night though maybe because I have requested it in quick succession.
Hi
I spoke with one of your colleagues on Friday about the problem I am having, she said you would contact me by email once you had ran your tests etc. But I feel I need to send you this email because this will be the second time you have said give us 48-72 hrs to fix this problem and so far of last night it was still unresolved.
So I will start at the beginning I moved to a site called SkyPoker.com a few months back, and right from the start I was suffering with lagging when I tried to play more than 4 tables, I contacted you guys about this, but you said there was no problem as did Skypoker at there end, so I just put it down to maybe my computer being old, so continued to struggle on with it over the last couple of months.
But the problem I am having and at least 4 other people now, is that since Sunday Jan 18th - think this was when I first experienced this problem - is that Saturdays and Sundays we cant open up Skypoker's desktop client or get onto Skypoker's website from around midday right up until 22:30pm and Weekdays its from 7pm - 10:30pm, this as been costing me and the other people a lot of time and money. We would like to either be compensated and the problem quickly resolved as this problem like I have stated as been going on for over 2 weeks now, or our contracts to be terminated with no liability to pay them off, so we can go with an ISP that can provide us with a full internet service.
Here is the thread I started on this problem in your forum http://community.ee.co.uk/t5/Home-Broadband/Crazy-connection-problem/td-p/263628 the guy that has been trying to help us seems to think the problem is that when SkyPoker gets busy it switches to a P2P Protocol, as you will see in this thread that seems to be the case, then EE see's this and throttles/blocks it, because outside of the hours I stated above we are all able to access the SkyPoker client and there website. I have also started a thread on the SkyPoker forums https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3adf77f82c-151f-4bea-aae1-fb423dcae1faDiscussion%3a77a27dc9-9a9d-439c-a243-cc3df998ec08
Also if you would like to speak with someone at SkyPoker, they gave me this email to contact them support@skybet.com . We would greatly appreciate you sorting this matter out, and saving us the further hassle of leaving you for another ISP.
During those times, which will be Sky's busy period, their PC client uses P2P protocols which we know EE throttles at its peak times. Outside that period their PC client reverts to ordinary protocols, like HTTP & Telnet, and EE no longer throttles it .
By the time Skynet became self-aware it had spread into millions of computer servers across the planet. Ordinary computers in office buildings, dorm rooms; everywhere. It was software; in cyberspace. There was no system core; it could not be shutdown. The attack began at 6:18 PM, just as he said it would. Judgment Day.
I have been unable to load any sky site or run the download client until 10.30pm when it just came back on.
I am also on EE.