Wrong information yet again on sky poker lobbys? is it just me or is this happening alot

IDONKCALLU

Happens a fair few times on this site wouldnt on others but tonight im playing the £17 vegas qtr final 7 seats into the £77 vegas semi 7 SEATS GUARANTEED into the £3,200 Vegas Semi Final on Saturday at 8.45pm. 1 seats paid for every £77 in the prize pool. Please see the promotional page for details. 10 minute blinds, late registration open until the end of level 7.

and what comes up just a winner only of £539 wtf is going on

surely u pay the buy in to get the right information in future i will check the lobby make sure it is corrrect before i play

Essexphil

I was in this also-get to last 7, & tournament continues, much to everyone's surprise.

Info said 7 seats. The correct ICM play is totally different between a 7 seat qualifier and a winner takes all-unsurprisingly, there were some monster stacks whenm we discovered the change in payout structure. I appear to have received £0 for coming 5th in a 7 seats guaranteed qualifier!!

Come on Sky-you are better than this.

cenachav

As per usual, contact customer care.  They can sort it much quicker then posting on here can

ALINE

Tell me about it, I swear every satelite I enter the payout is wrong. I've given up on them, contact live chat and they just refer the case to the poker dept. It's been a week still no resolution. Spot the difference in the pic lol

ALINE

Tell me about it, I swear every satelite I enter the payout is wrong. I've given up on them, contact live chat and they just refer the case to the poker dept. It's been a week still no resolution. Spot the difference in the pic lol

IDONKCALLU

on live chat been on for half an hour they are clueless in everything i ask them id get a better reply from my sister and she aint got a clue how to play the game

Jac35

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

on live chat been on for half an hour they are clueless in everything i ask them id get a better reply from my sister and she aint got a clue how to play the game
Posted by IDONKCALLU

You teach her Steve?
I was in the sat. I just assumed that it would be sorted. These things normally are

IDONKCALLU

she dnt gamble mate she the sensible 1 only 1 in the family that dont gamble   

goldnballz

I've also contacted CC about incorrect payout structures in the satellites. They assured me the lobby would reflect the correct payouts once late reg had ended, it never did...

IDONKCALLU

they have no idea goldenballz i was on the chat for 45 minutes where do sky hire these people from surely when u go to live chat u have this lil questionaire thing to fill out about what kind of problem u want to talk about is this a waste of time coz i end up speaking to some 1 that aint got a clue what im talking about very frustrating

Tikay10

Good morning,

CC will have sent this to the Poker Team last night, but I'll send this thread upstairs this morning, just in case.

I'm sure they will resolve it quickly & correctly.  

Sky_SamT

Hi All,

We will amend this straight away. Apologies for the error.

Sam

Itsover4u

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

As per usual, contact customer care.  They can sort it much quicker then posting on here can
Posted by cenachav

Its also very important the community know about such mistakes! If sky want there service to be on a par with say the market leader then things like this are 100% not acceptable.

People buy in to play what is advertised!

I would not pay £110 super roller fee to then find out its a winner takes all shootout.

(I  was in no way involved in this tourney)

MattBates

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

As per usual, contact customer care.  They can sort it much quicker then posting on here can
Posted by cenachav

This!

If you don't get the right response from CC then PM some of the sky guys. Seems pointless coming on here moaning

GREGSTER

I find it best to just e-mail CC at skybet1@mailpc.custhelp.com, they don't actually show this e-mail address anymore, but they do log the problem and get it sorted next day the few times I have had to contact them. I prefer this to being on live chat or the phone or filling out the form. You can get back to doing something else and not stressing about it and leave Sky to find someone that can sort your problem out.

jondabar

To be fair in comparison to the amount of tournaments hosted I would guess that this is a fairly rare event but maybe like buses they all come at once! I have always found Customer Services to be most accommodating at getting things sorted or failing that, a polite post here (often under Tikay's watchful eye) often does the trick.

BigBluster

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

I was in this also-get to last 7, & tournament continues, much to everyone's surprise. Info said 7 seats. The correct ICM play is totally different between a 7 seat qualifier and a winner takes all-unsurprisingly, there were some monster stacks whenm we discovered the change in payout structure. I appear to have received £0 for coming 5th in a 7 seats guaranteed qualifier!! Come on Sky-you are better than this.
Posted by Essexphil

What happened to the guy who came 1st and 'won' £539? 

IDONKCALLU

exactly

Lambert180

If he was credited the £539 then pretty sure Sky will have had to let him keep it, and he (and the 6 others) probably all got £77 seats too.

Essexphil

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

If he was credited the £539 then pretty sure Sky will have had to let him keep it, and he (and the 6 others) probably all got £77 seats too.

True for me.

Thanks for passing this on Tikay

IDONKCALLU

The same is happening in tonights 8.45 pm sattelite  £17 buy in should be 7 seats but there is just a 1st prizr only of £539 lol

hhyftrftdr

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

The same is happening in tonights 8.45 pm sattelite  £17 buy in should be 7 seats but there is just a 1st prizr only of £539 lol
Posted by IDONKCALLU

Better play for the win then.

IDONKCALLU

thats not the point is it

hhyftrftdr

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

thats not the point is it
Posted by IDONKCALLU

Tumbleweed.

unknown_username

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot : Tumbleweed.
Posted by hhyftrftdr

harry, put a winky thing at the end of your post so people will understand

IDONKCALLU

i know u was being satcastic jeff

Tikay10

The Lobby for tonight, as Steve suggested, does currently appear to be incorrect.

I did send a note upstairs, but I fear the guys I generally deal with may have gone home.

I don't really have any other avenues available to me right now.

Please can I suggest that you contact Customer Care if you are concerned, they MAY be able to help.

And if you are unsure that the Lobby correctly reflects the correct info, I would suggest you do NOT play the Satellite, just in case.

Fingers crossed it will be sorted in time, but for now, that's the only advice I can reasonably offer, sorry.  

Nuggy962

I say play it and go for the added bonus of a £500 pay day for the win plus usual 7 seats  

I understand why people would get upset if there is a mistake and not rectified, but let's all be brutally honest;

1: not deliberate, all humans and mistakes happen, hence a well communicated route to get in touch and get help

2: when hams sky EVER let anyone suffer? Guy up top gets bonus, all 7 also get entry..... Win win? Everyone played to get top 7 so guess play dynamics didn't change then just free rolling anyway??

Look at the ukpc FREE to enter bit of fun comp, sky kindly offered out twice as many FREE seats when worked out a tad wrong. I do not get how angry people get. In my job, sometimes we get it wrong, customer or two get upset, contact me via right channels, I speak with them, offer resolution so they are happy then investigate matter privately with the team who got it bit wrong.

Be happy people, summer is coming  

Matt

Tikay10

All sorted now.  

This is how the Lobby now looks......

1st		Entry to £3.2k Vegas Semi
2nd		Entry to £3.2k Vegas Semi
3rd		Entry to £3.2k Vegas Semi
4th		Entry to £3.2k Vegas Semi
5th		Entry to £3.2k Vegas Semi
6th		Entry to £3.2k Vegas Semi
7th		Entry to £3.2k Vegas Semi

Tikay10

In Response to Re: Wrong information yet again on sky poker lobbys? is it just me or is this happening alot:

The Lobby for tonight, as Steve suggested, does currently appear to be incorrect. I did send a note upstairs, but I fear the guys I generally deal with may have gone home. I don't really have any other avenues available to me right now. Please can I suggest that you contact Customer Care if you are concerned, they MAY be able to help. And if you are unsure that the Lobby correctly reflects the correct info, I would suggest you do NOT play the Satellite, just in case. Fingers crossed it will be sorted in time, but for now, that's the only advice I can reasonably offer, sorry.  
Posted by Tikay10

Err, ignore that. Please.

IDONKCALLU

thanks for sorting that tikay  sorry if i sounded a lil harsh on the customer care team im sure they have to deal with alot and they do there very best to sort out the problem just the red mist goes down when i see something like that i posted when i was in a bad mood my appologies