Intermittent Download Client issues

Sky_SamT

Hi All,

We have this afternoon put a fix in place for the intermittent issues that some people have been experiencing with the Download Client.

Could you please feedback on here if you do have a repeat of any issues that you have been experiencing over the past few nights.

Thanks

Sam

whitebeast

In Response to Intermittent Download Client issues:

Hi All, We have this afternoon put a fix in place for the intermittent issues that some people have been experiencing with the Download Client. Could you please feedback on here if you do have a repeat of any issues that you have been experiencing over the past few nights. Thanks Sam
Posted by Sky_SamT

Wooo Thats good news Figners crossed it goes well tonight when Im on !  

unknown_username

not loaded any tables as of yet but it has come straight on without trying 5,6,7,8 times thx skysam hope its finally fixed

unknown_username

Hi Sky Sam

Fingers Crossed, I have so far opened the D/Client & viewed 1 table..........so it's looking positive.

I will let you know how I get on when multi-tabling later tonight.

goldnballz

So far so good, just played a couple of sng's on the download & no problems

StayOrGo

All looks good at the moment Sam.

Thanks for getting it sorted!

Cheers,

Graham

unknown_username

im straight in , no delays

jordz16

I'm still getting hero called far too light.

hope this can be sorted.

thanks

Sky_SamT

In Response to Re: Intermittent Download Client issues:

I'm still getting hero called far too light. hope this can be sorted. thanks
Posted by jordz16

Try having it sometimes?

The_Fishhh

a recurring issue i have found is that when i open up 16 or more tables the client often crashes, (usually evry 3 hours or so whilst this number of tables are open). a box pops up saying 'sky poker has stopped working..', will this problem be sorted under the new fix?

pomfrittes

  Logged on 1st attempt, opened 5 tables 1st attempt.  Looks like phantom fixed it ..... Good work.

Donttelmum

So far, so good Sam

chris1963

Lol ,get a medal for what should be the norm wd

unknown_username

Been 3 Tabling all night, no issues so far..........

although I have seen 1 or 2 dodgy calls, but hopefully this is unrelated

Donttelmum

In Response to Re: Intermittent Download Client issues:

a recurring issue i have found is that when i open up 16 or more tables the client often crashes, (usually evry 3 hours or so whilst this number of tables are open). a box pops up saying 'sky poker has stopped working..', will this problem be sorted under the new fix?
Posted by The_Fishhh

I have exactly the same issue.

TimmyRaRa

All good 2nite Sam!!

Dr_F

Whilst youre after feedback on the subject of issues with the download, can you please fix the error that's been around for aaaaaaaaaages now and a separate issue from the current problems you've been having - the dreaded gateway error!!! Its been raised in the past and nothings been done about it.  Sometimes you get a pre warning when its going to happen and the little gateway error box pops up where you have around 30 seconds before all your tables turn white, freeze  and the download and tables all close in the middle of hands, other times the tables just turn white and the download closes. For the regs who multi table cash, it ends up costing a fair bit when its happenin every few hours in the middle of pots.

Im sure DTM must be sick of this problem with the hours and tables he has on the go.

Would be nice to hear something about this for once.

Cheers


Quick edit !!!  Just noticed Thefish and DTM have mentioned the same problem im talking about

Phantom66

all working well tonight.

wp

F_Ivanovic

In Response to Re: Intermittent Download Client issues:

In Response to Re: Intermittent Download Client issues : I have exactly the same issue.
Posted by Donttelmum

Think I had this issue when only playing 4 or 5 tables lol. Since then I stopped using DL again and went back to browser.

MattBates

It was fine yesterday for me. 

GaryQQQ

In Response to Re: Intermittent Download Client issues:

It was fine yesterday for me. 
Posted by MattBates

Yep, it looks like things are back to normal.

MattBates 180000 1 £360 + £261.32 Head Prizes 7   smoki3 0 2 £225 + £46.88 Head Prizes 2   Essexphil 0 3 £135 + £80.85 Head Prizes 2   StayOrGo 0 4 £99 + £18.75 Head Prizes 1   liam262915 0 5 £81

Tikay10

Smooth as a tarmacadam surfaced motorway yesterday.  

unknown_username

In Response to Re: Intermittent Download Client issues:

Smooth as a tarmacadam surfaced motorway yesterday.   
Posted by Tikay10

But like most motorists, we do get a tad annoyed with miles of cones & lenghty delays

Thumbs up from me to the techy who sorted it. Well played sir.


Talking of new surfaces...........are sky adding any new table skins in the near future?

NoseyBonk

The only problem I've ever had with the client was during this episode (launching the client and/or the table).
Since this update - launching is 100% reliable again.
Cheers!

Essexphil

In Response to Re: Intermittent Download Client issues:

In Response to Re: Intermittent Download Client issues : Yep, it looks like things are back to normal.                 MattBates 180000 1 £360 + £261.32 Head Prizes 7   smoki3 0 2 £225 + £46.88 Head Prizes 2   Essexphil 0 3 £135 + £80.85 Head Prizes 2   StayOrGo 0 4 £99 + £18.75 Head Prizes 1   liam262915 0 5 £81
Posted by GaryQQQ

Can confirm this-3-outered me (AJ lost to A10), then 3-outered the 2nd place guy in consecutive hands!

neil1970

had a problem tonight playing 2 Mtts main and £55bh the bh table froze and i had to shut the client down when i re loaded sky up the main table came up ok but the bh table took almost 30 mins of opening and closing the table before it finally re loaded.

A LITTLE ANNOYED...

SHANXTA

and the problems are back, download crashed twice within 20 mins, only playing 3 or 4 tables

loaded up via browser, and tables either load late or don't load at all (DYMs)

not the only person sat out so guessing it's not just me

Jac35

Same for me

Disconnected from all games. Reconnected sporadically but couldn't see cards. Sky won't even begin to load up now

Live chat informed me that there are no problems whatsoever with the site and it must be my end.

SHANXTA

i'd contact customer care, but we all know that that's a waste of time

Slykllist

I've just Emailed customer care about this, had this issue numerous times again in tonights 11:00 £750 Bounty Hunter.

I have had it happen numerous times throughout today.

Jac35

In Response to Re: Intermittent Download Client issues:

i'd contact customer care, but we all know that that's a waste of time
Posted by SHANXTA

In fairness to customer care, they've just reimbursed me for the games I was disconnected from.