Current Issue with the Download Client

Tikay10

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : Sams not been in the office?  Surely this isn't true.
Posted by Donttelmum

He has a big headache right now, trying to sort this Adobe glitch. Makes a change from hangover headaches, I guess.  

Tikay10

In Response to Re: Current Issue with the Download Client:

5 days on and still not sorted, this is despicable.
Posted by GrumpusLOL

Not sure that adjective is appropriate, but no, it's not good at all.

The Business are suffering, too, it is as much in their interest as the players to get it sorted.

I can assure you that it is being investigated as a highest Priority.

In the meantime, the Browser, or the previous Adobe version (22) are fine.

Apologies, obviously.  

bannsshe

In Response to Re: Current Issue with the Download Client:

Hi, To prevent Adobe AIR from attempting to install the latest version when you open the Download Client, you can use their SettingsManager application to disable this:  https://helpx.adobe.com/air/kb/air-2-0-auto-update.html Chris Sky Poker Technical Team
Posted by Sky_ChrisB

sowhathappensto the money ive lost 

bannsshe

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : sowhathappensto the money ive lost 
Posted by bannsshe

THATS MY ACCOUNT CLOSED TOTAL JOKE

Getinmessi

You can't even type-proof your message !!!!! ????

AB0151

I tried to open chat due to the issues via customer care and the chat keeps closing when I start explaining my issues last Friday September 23rd - any email address I can write too?

Tikay10

In Response to Re: Current Issue with the Download Client:

I tried to open chat due to the issues via customer care and the chat keeps closing when I start explaining my issues last Friday September 23rd - any email address I can write too?
Posted by AB0151

Hi Bud,

Try this link, HERE

If that does not work, come back to me on this thread & I'll see if I can find a better way.

Apologies for any problems you may be experiencing.

AB0151

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : Hi Bud, Try this link, HERE If that does not work, come back to me on this thread & I'll see if I can find a better way. Apologies for any problems you may be experiencing.
Posted by Tikay10

Thank you kind sir - I have emailed them - lets just say it was a bad day and some awful spots when I froze out - hopefully the hand/account history will back up my direct costs - then there were indirect csosts due to my foolishly trying to get my pots back elsewhere .... you know the rest! My enquiry to Sky concerns the former 

Thanks again  

WHF

I entered to play one of your games today and it deducted the money from my account , it would not let me play the game . It hasn't given me a refund, how long does this take . Load of problems with connection issues today . 

Tikay10

In Response to Re: Current Issue with the Download Client:

I entered to play one of your games today and it deducted the money from my account , it would not let me play the game . It hasn't given me a refund, how long does this take . Load of problems with connection issues today . 
Posted by WHF

Hi WHF,

Sorry to hear that.

In the circumstances you describe, you should be able to get a refund if you contact Customer Care.

DIGGERM

No problems loggin just get a message saying I need to add funds, which is incorrect. Any ideas?

Blackpuma

In Response to Re: Current Issue with the Download Client:

No problems loggin just get a message saying I need to add funds, which is incorrect. Any ideas?
Posted by DIGGERM

playing in the browser now and still cant register for any tournies or cash games, keeps saying insufficient funds : (

mewillows

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : playing in the browser now and still cant register for any tournies or cash games, keeps saying insufficient funds : (
Posted by Blackpuma

yeah i have the same so youre not alone

MAXALLY

Me too ;(

dragon1964

In Response to Re: Current Issue with the Download Client:

No problems loggin just get a message saying I need to add funds, which is incorrect. Any ideas?
Posted by DIGGERM

I am getting the same on cash tables using the dc.

Looking at the tables, a lot of people manage to reserve seats but never sit, so I assume lots are having the same problem.

Curt360x27

Ive just stood from my cash tables and my balance is 100% wrong. Anyone else have something similar happen?

bev60

Seems like a site wide thing judging by the sng lobby not moving at all for the last twenty minutes. Except for a few people unregging.

Blackpuma

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : yeah i have the same so youre not alone
Posted by mewillows

been playing in the browser for the last couple of days because I cant download ( keeps saying I need adobe which I got) getting silly now : (

Sir-Gary

Same here I was registered and it would not let me play saying insuffeicent funds, I deregestered and It did not give me my money back. I am on  the browser.

FINS

I just left a cash game and the money i won has not added to my balance

WUBBZY1401

In Response to Re: Current Issue with the Download Client:

Ive just stood from my cash tables and my balance is 100% wrong. Anyone else have something similar happen?
Posted by Curt360x27

yeh, closed 6 tables and no cash was added to my account

Scratville

In Response to Re: Current Issue with the Download Client:

Ive just stood from my cash tables and my balance is 100% wrong. Anyone else have something similar happen?
Posted by Curt360x27

Same here, everything I had on the tables (£80 approx) gone missing from account

tsarina

I still haven't received credits for sit and goes I have won. And also a credit when I deregistered from another..   Another amateur fiasco.  This kind of stuff happens so often it is getting quite irritating.

Blackpuma

In Response to Re: Current Issue with the Download Client:

I just left a cash game and the money i won has not added to my balance
Posted by FINS

theres only 2 players playing the 12.30am !k bounty lol for a thousand bucks. not bad for a tenner : )

Scratville

In Response to Re: Current Issue with the Download Client:

In Response to Re: Current Issue with the Download Client : Same here, everything I had on the tables (£80 approx) gone missing from account
Posted by Scratville

As long as its not just me.  Phew, frustrating but sure they'll get it sorted.

Sir-Gary

clearly there is a major issue here, I cannot play because of insuffiecent funds which is not true. and s&g's I have deregistered from the money is not in my account. any ideas when my money will be put back into my account, and when can I play again?

TimmyRaRa

In Response to Re: Current Issue with the Download Client:

Ive just stood from my cash tables and my balance is 100% wrong. Anyone else have something similar happen?
Posted by Curt360x27

Same buddy missing £110 lol run bad or what!!

YouMad

Phew, not just me, balance wrong for the record.

bbMike

I thought I'd done really badly. Hopefully some cash went missing!

mewillows

In Response to Re: Current Issue with the Download Client:

Ive just stood from my cash tables and my balance is 100% wrong. Anyone else have something similar happen?
Posted by Curt360x27

ive seen you play so you should be happy that you got your losses back xxxx jokes