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Current Issue with the Download Client

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  • shaun09shaun09
    edited October 2016
    sky poker are aware of technical problems and are trying to deal with it, it says in live chat
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  • shaun09shaun09
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    clearly there is a major issue here, I cannot play because of insuffiecent funds which is not true. and s&g's I have deregistered from the money is not in my account. any ideas when my money will be put back into my account, and when can I play again?
    Posted by Sir-Gary
    Let them sort the problem out before they even think of giving refunds or sorting individual players out.
     I am interested to see what happens to the people in the mtt, I'm guessing they won't get the prize pool lol
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  • B00TSY978B00TSY978
    edited October 2016
    cant play no poker i have money in my account but every table i load say i have no funds
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  • bbMikebbMike
    edited October 2016
    My second cash table is definitely wrong as it says no cash went back in, yet table broke with more than a buy-in left.

    I left Histon at 00.21 and Clarkston at 23.36.  I suspect only Histon is incorrect, but I have no idea really.
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  • reelerreeler
    edited October 2016
    my balance is wrong and wondering what i do as cant get on live chat sigh
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  • devil_teardevil_tear
    edited October 2016
    Yeah ive not been paid for 2nd place in tourney... so its across the board it seems. Just have to be patient and give them time.
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  • reelerreeler
    edited October 2016
    night night gonna play fifa 17 now try poker again tommorow hope its fixed
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  • shaun09shaun09
    edited October 2016
    If you stayed on a cash table you could carry on playing but as soon as your stand you can't sit and funds don't go back into account, but sky will be sorting it out soon I'm sure. Nothing CC can do probably so best not to hassle them.
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  • Tikay10Tikay10
    edited October 2016

    Apologies for these issues guys.

    There were some problems late last night, but I believe they have been resolved now.

    Further updates, where appropriate, will be posted     HERE
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  • DanCorbsDanCorbs
    edited October 2016
    I'm not convinced the problem I'm having is related to the string of issues caused by the latest AIR update, but support have been nothing but unhelpful.

    I'm trying to download the client and am being met with, "Couldn't write the application to the hard disk. Please verify the hard disk is available and try again."

    I have the latest version of AIR installed, but have tried the download with and without it. There's no issue with the computer I'm able to find - certainly not with the SSD.

    There are several simple workarounds but that would require the co-operation of whomever is manning the live chat desk.

    It's a fairly commonly reported error with AIR, the simplest solution to which is to provide the user with a DDL to the client.

    I can't think of anything else to try so I'm left scratching my head.

    Has anyone else been met with the error? Did you find a way around it?


    EDIT: Found a way to bypass the Flash app and get the DDL. Problem solved... for now.
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  • Darkangel7Darkangel7
    edited October 2016
    OMG Sam broke the poker lol
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  • suzy666suzy666
    edited October 2016
    BUMP FAO SKY: do sky poker currently consider the download client to be fully working? It isnt for me.

    FWIW, when this issue started, my download client didnt work and was running adobe 22 not the latest 23.

    Further, the internet based client is regularly disconnecting from individual tables-not all tables at the same time.
    Does anyone know if we shouldnt be using chrome or any methods to maximise the internet based connection?

    thanks for any useful replies in advance.
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  • scouse_redscouse_red
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    BUMP FAO SKY: do sky poker currently consider the download client to be fully working? It isnt for me. FWIW, when this issue started, my download client didnt work and was running adobe 22 not the latest 23. Further, the internet based client is regularly disconnecting from individual tables-not all tables at the same time. Does anyone know if we shouldnt be using chrome or any methods to maximise the internet based connection? thanks for any useful replies in advance.
    Posted by suzy666
    Suzy THIS may answer your question (posted today by Sky_James)
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  • big_mick12big_mick12
    edited October 2016
    anyone else still having issue
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  • uncle0nionuncle0nion
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    anyone else still having issue
    Posted by big_mick12
    can't download 22 .. 23 still crashing .. browser useless for multi tabling ..
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  • JustPaidJustPaid
    edited October 2016
    Crashed twice in ten miniutes. Have been avoiding Sky because of the issues. Would appreciate if they would email us when they fix it. It's been crashing for me before the air update. I'd rather they email us, rather than I keep losing money sitting in and out, and the auto top up disabling itself. 
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  • Sky_SamTSky_SamT
    edited October 2016
    We continue to advise people that the best way to play is through the browser or by reverting back to Adobe Air 22. We are working closely with Adobe on a fix for the issue.

    Once again I apologise for the issues that you are experiencing. 

    Sam
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  • NoseyBonkNoseyBonk
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    In Response to Re: Current Issue with the Download Client : can't download 22 .. 23 still crashing .. browser useless for multi tabling ..
    Posted by uncle0nion

    How come you can't download that version? I just checked the link/page and it's working okay. You do need to manually un-install V23 (control panel/programs and features/un-install) before installing the downloaded V22 though, otherwise it'll 'do nothing'. After installing V22 ignore the update notifications or turn them off via the instructions posted earlier in this thread.



    Must be a PITA to sort when it's a 3rd party developer involved!


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  • JustPaidJustPaid
    edited October 2016
    Anyone having a problem with adobe pdf files aoto opening to print, after restoring the old air version, and the update manager, to stop it auto updating? 
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  • ommomm
    edited October 2016
    Ive not had any issues at all with the download until 6pm tonight (i never updated) . I cannot see any tournamnets other than those highlighted and ones that start from 11:30 onwards tonight. All the rest have tomorrows date or are UKOPS. Ive checked filters, ive closed and re opened. Im now playing from the browser.

    (If it makes a difference i have been playing today and only stopped to have dinner, came back and thats how i found the lobby)

    Was going to report to live chat but it was a 7 minute wait so thought i would just stick it here instead.
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  • uncle0nionuncle0nion
    edited October 2016
    so this still not fixed then? just went on and had the usual shut downs at key points over and over again.

    can't download the earlier version so I think time to head offski unless someone can assure me they are close to a fix?
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  • Tikay10Tikay10
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    so this still not fixed then? just went on and had the usual shut downs at key points over and over again. can't download the earlier version so I think time to head offski unless someone can assure me they are close to a fix?
    Posted by uncle0nion
    Hi Onion.

    No, it's not resolved yet I'm afraid, though it's not for lack of effort, & the team are working with their counterparts at Adobe to get it sorted.

    Is it close to being sorted? If only it were possible to (honestly) tell you that. Truth is, it's simply not possible to know whether it will be sorted tomorrow, or in a few weeks time. There is just no way of answering that honestly.
     
    Most players have followed Sam's advice from the opening post in this thread.....

    "Hi All,
    Some of you re currently experiencing an issue with the Download Client. Experiencing a crash after 5 minutes or so of play on the client. 
    The issue we have is in version 23 of Adobe Air. This is the latest update thay was released on 13 September. Running any version prior to 23 will remove the issues. 
    To rollback to 22 you will need to uninstall version 23. You can then visit https://helpx.adobe.com/air/kb/archived-air-sdk-version.html and download the relevant Adobe AIR 22 runtime."





    See also this from one of the Sky Poker techie team;

    "Hi,
    To prevent Adobe AIR from attempting to install the latest version when you open the Download Client, you can use their SettingsManager application to disable this: https://helpx.adobe.com/air/kb/air-2-0-auto-update.html
    ChrisSky Poker Technical Team"


    As an alternative, the Browser version is working normally.

    Apologies for this, it's a real PITA.      
      
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  • Tikay10Tikay10
    edited October 2016

    Just for balance, I have carefully avoided doing the Update to Version 23, & everything is working perfectly or me. I've played an average of 35 DYM's per night for the last month (takes around 3 to 4 hours per night) with not a spot of bother. The traffic levels suggest most have no problem either.

    It's fine for the vast majority of players, many of whom, I guess, either reverted to Version 22, or use the Browser.
     
    That's no consolation, of course, to those who are struggling with the problem, & I'm certainly not suggesting they don't have a problem.        
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  • uncle0nionuncle0nion
    edited October 2016
     Response to Re: Current Issue with the Download Client:
    Just for balance, I have carefully avoided doing the Update to Version 23, & everything is working perfectly or me. I've played an average of 35 DYM's per night for the last month (takes around 3 to 4 hours per night) with not a spot of bother. The traffic levels suggest most have no problem either. It's fine for the vast majority of players, many of whom, I guess, either reverted to Version 22, or use the Browser.   That's no consolation, of course, to those who are struggling with the problem, & I'm certainly not suggesting they don't have a problem.     
    Posted by Tikay10
    cheers for taking time to reply tikay. can uninstall 23 but not install 22 ... if anyone can provide me a bit more info .. that link from sky sam takes to a plethora of different 22s and none of them seemed to be downloading to my rather old and battered laptop.
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  • Tikay10Tikay10
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
     Response to Re: Current Issue with the Download Client : cheers for taking time to reply tikay. can uninstall 23 but not install 22 ... if anyone can provide me a bit more info .. that link from sky sam takes to a plethora of different 22s and none of them seemed to be downloading to my rather old and battered laptop.
    Posted by uncle0nion
    Will try & get someone to assist with that, mate.

    Sadly, I cant help, I'm not techie at all, though I'm pretty cool with Teletext & my VHS recorder.      
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  • NoseyBonkNoseyBonk
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
     Response to Re: Current Issue with the Download Client : cheers for taking time to reply tikay. can uninstall 23 but not install 22 ... if anyone can provide me a bit more info .. that link from sky sam takes to a plethora of different 22s and none of them seemed to be downloading to my rather old and battered laptop.
    Posted by uncle0nion

    On that page choose the link "Adobe AIR 22.0.0.153 Windows (10.0MB)" from the Adobe AIR 22 Runtime Downloads section. Once it's saved then extract the ZIP file (right-click, extract) and then run the extracted file 'AdobeAIRInstaller' (after uninstalling the current version).
    DO NOT take the option to upgrade after installing 22 - just close the prompt.

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  • Tikay10Tikay10
    edited October 2016

    ^^^^

    You are the greatest, Elliott, thank you very much.
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  • StayOrGoStayOrGo
    edited October 2016
    Are you in Punta Cana now TK?

    All the very best to the guys, especially, Danny, Chris, James and anyone else I know (Soory not sure of the full list, but I know we have a lot out there!)

    GL ALL SKY PLAYERS
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  • Tikay10Tikay10
    edited October 2016
    In Response to Re: Current Issue with the Download Client:
    Are you in Punta Cana now TK? All the very best to the guys, especially, Danny, Chris, James and anyone else I know (Soory not sure of the full list, but I know we have a lot out there!) GL ALL SKY PLAYERS
    Posted by StayOrGo
    Sure am, Graham.

    Most of the players arrive today, but I bumped into Vinny this morning, & a few players yesterday, see the Day One Blog HERE

    The Players Welcome Party is tonight, then tomorrow we are all off on a boat trip, & snorkelling.  
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  • Sky_SamTSky_SamT
    edited October 2016
    Hi All,

    We have been working on a solution to this issue for a while now and we believe that shortly we will have something to roll out to a closed group of customers.

    Please could you leave a note here or drop me a pm if you would be happy to part of this closed group. I will send more info closer to the time but this will involve briefly installing a different client and playing as normal from there. 

    Thanks
    Sam
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