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Potential Deviations in Player Account Totals
It has come to my attention that the total in some players accounts may not be the same as the underlying system values it to be sometimes resulting in discrepancies between the amount we think we should have and the actual amount. I for example have had a couple of experiences recently where I have made profit in a session and ended up with less money in my account than that which I started with.
My advice would be to screenshot your account total at the beginning and end of each session in case you need to upload these to support. They will not listen to you unless you have a screenshot of the amount you began the session with.
So beware, especially if you are playing mid/high stakes games as I'd hate you to lose out undeservedly.
Please be aware that this is not criticism of the site but just a note to players to consider.
My advice would be to screenshot your account total at the beginning and end of each session in case you need to upload these to support. They will not listen to you unless you have a screenshot of the amount you began the session with.
So beware, especially if you are playing mid/high stakes games as I'd hate you to lose out undeservedly.
Please be aware that this is not criticism of the site but just a note to players to consider.
Comments
I find on the client, go to 'my account', click a couple of pages and then come out and that often gives you the correct total.
Alternatively, what I do, is have skybet open and just refresh balance and this is always accurate
It has happened twice in the past week and means that effectively nearly a quarter of my sessions that should have been profitable were instead losses. Now, perhaps the amount Sky had on my account is accurate (I don't think it was) but then at the very least the amount on their display and what it shows me is not the same.
It's one thing at micro-stakes but I was about to move up to the next stake level and now I feel jittery about doing that as, if the problem were to continue, I could lose more money.
Needless to say, i'll be doing screen shots before and after each individual session now as well as one of the sessions results each session. I hope that will be enough to get the issue resolved otherwise i'll probably move to a different poker site if it keeps happening and I can't get the money back.
I know your post is well-intended, & you are not trolling or wearing a tin hat, but in my experience, this is simply not possible.
We see every complaint imaginable on this Forum, some of them eye-wateringly trivial, but I've yet to see (or personally experience, & I've played a LOT of poker here) ) one single example of incorrect player balance. I cant even begin to imagine how it would be possible.
Also......taking a "before & after" screenshot of your balance to "prove" it to CC does not help the case at all - CC/Support don't NEED a screenshot (which, of course, could be photoshopped) all they have to do is log in & look at your Account. What they see is what it is, no more, no less.
My advice to those who may have been spooked by this thread;
Player balances in "real time" are invariably lagging behind & do not accurately reflect your real time balance.
All you need to do is wait until your session ends, & then log out, & immediately log back in again. When you log back in again, the balance shown will be correct.
If you wish to query your balance with CC, fine, no problem, but don't bother with "before & after" screenshots, as they don't need them - they can see everything about anyone's Account simply by logging in, & screenshots are not credible evidence.
Any further questions from anyone (PK included) fire away, & I'll try & answer. There is clearly some sort of misunderstanding here.
I've never seen a single complaint of this nature before.
Sample size makes it meaningless, but until recently, I think I played almost every night here for 4 years, & always checked my "before & after" balance meticulously, & it was never once incorrect.
There's some sort of misunderstanding going off here I suspect. Can you imagine the hoohah on the Forum if player balances were incorrect? Yikes, does not bear thinking about.
Quite bizarrely my balance went up recently, I contacted Customer Care as I thought this was a glitch but was informed that this may be due to something called 'running good'. Needless to say it didn't last long and normal service has been resumed.
In all seriousness I'm pretty sure Sky Poker is as secure and legit as you can get and if there were anomalies I am pretty sure they would have been spotted by now.
I've played - literally - thousands of sessions here & my routine never changed - check the balance before & after. It's never been wrong once.
Like all online poker sites, Sky Poker has it's share of "high maintenance" Clients & haters, & they'd soon be on the case if there was an issue here.
I hope you're OK after your recent 'blip' and maybe we'll clash heads on the tables again soon. Miss your forum updates too. Have the holdem DYM villains taken your bankroll yet?
I'm not making it up. On more than one occasion I have started playing with an amount, won and ended up with less that no refresh nor log back in nor time fixed.
For the sake of keeping the peace I'm just going to flip the coin over and say it must have been me who made a mistake here....but I'm watching my account even closer than usual from this point forward.
Do you have a Sharkscope subscription? If so, it's a handy "double check" to check your DYM results after each session on Sharkscope.
DYM's are the LEAST likely to be wrong, or cause headaches with account balances, as the formula (double, minus Reg fee) is so simple.
When you encountered these errors, how were they corrected & what did Support give as the reason?
If I can help further (further?.....), just ask.
Good luck.
I was not exactly going great at the NLH DYM's prior to my little problem, which was a month ago tomorrow, but since then I've not played a single game of poker.
Hopefully, I'll be able to resume quite soon.
I start my session with first game listed as 16:13:03 yesterday (07/04/17) and do 10 £0.28 DYMs finishing at 17:30:01. My account balance as per my records (and as recorded on my screen) was £282.43.
I win 6 and lose 4. That means assuming the rake has not changed that I win 6 x £0.22 (£1.32) and lose 4 x £0.28 (£1.12). £1.32 winnings - £1.12 loss = £0.20 profit for session. My account balance should now be £282.63 but instead it is £282.33 meaning instead of gaining £0.20, I have lost £0.30.
The account balance did not correct itself and I know it sounds trivial but it adds up. If this was at the £5 or £10 level that's a lot of money overtime bearing in mind this has happened twice to me this week alone.
Support were as good as useless. They basically went "you are wrong and we are right. Suck on it."
Now the problem doesn't seem to be the ins and outs of the account. I sent a screenshot of that and apparently it was the same. However, the amount they think I started with was different to the amount on my screen and in my records hence the deviation.
Now I'm quite happy to let it go on this occasion with such a small amount of money involved but I definitely will not let it go when those pence become £s....
it's just the principle that this sort of stuff can happen and Sky just want to go, nope, not us. Nothing ever goes wrong. We're great. Our software is completely flawless.
Come on guys. I think you're the best site around. Please don't prove me wrong.
Sharkscope is handy, but it's not 100% reliable.
For what it's worth, if you play cash, cash hand history can be very neatly copied and pasted (a page at a time) into Excel, it'll format itself into the cells neatly when you paste, then you just have to sum all the profit/loss for each hand. You should find that it adds up to your total profit/loss for the session. Is time consuming but will hopefully convince you that all is well.
I hope it happens to some of you and I will tell you how it must be your record keeping that is in error. How you must have added up your totals wrong. How it is just not possible. And you will see how infuriating it is.
As for this thread I am done. But before I go I want to make it clear that I am not accusing Sky of anything. There just appeared to be an issue and I wanted to have it looked into seriously and explained to me. The fact that has not happened says a lot.
Over and out.