wow--two first posters!!--welcome u2 thunder!!---sky had a small problem with their service provider---they have now changed to a back up provider and service has been restored, sky des sent apologies and said that we can contact customer care if we were financially affected---this kind of thing is so rare that you could cook it for 6 seconds and call it a steak---honestly!
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Please take a look at this thread posted yesterday.
thank you