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My Details (update) error 503

rawhandrawhand
edited October 2010 in Community Help & Advice

Anyone having problems updating account details i keep getting Error 503 site unavailable when i click save chages.
i have tried deleting cookies. with no joy

rawhand (rob)

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  • Sky_BernieSky_Bernie
    edited September 2010
    Hi Rawhand,

    I will ask the technical team to review the 503 errors from last night to try and determine the cause. (FYI I have just tested it and it appears to be working fine now)

    Many thanks for bringing this to our attention.

    Kind regards,

    Bernie
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  • rawhandrawhand
    edited September 2010
    In Response to Re: My Details (update) error 503:
    Hi Rawhand, I will ask the technical team to review the 503 errors from last night to try and determine the cause. (FYI I have just tested it and it appears to be working fine now) Many thanks for bringing this to our attention. Kind regards, Bernie
    Posted by Sky_Bernie
    Hi Bernie
    Just tried it again on a different pc still shows error 503. cannot update details

    Regards rawhand (rob)
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  • MAXALLYMAXALLY
    edited September 2010


    +1

    When trying to update your 'location' details on settings page
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  • rawhandrawhand
    edited September 2010
    Any news
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  • Sky_RichSky_Rich
    edited September 2010
    hey guys,

    please quickly see this thread
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  • BananaDogBananaDog
    edited September 2010
    same thing happening here
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  • rawhandrawhand
    edited September 2010
    In Response to Re: My Details (update) error 503:
    hey guys, please quickly see this thread
    Posted by Sky_Rich
    Thanks Rich just sent email.
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  • MAXALLYMAXALLY
    edited September 2010


    * SIGH *

    As this error was not fixed, I decided to contact customer care (chat)....
    All I wanted was my 'location' details amending........

    I now live in a place called STAFFORDSIRE!!!......

    Hence, it would nice to be able to amend your details yourself!!!!

    SKY_ANYBODY care to comment? (before xmas would be nice)

    *edit - IT HAS NOT EVEN CHANGED ON MY AVATAR.....lol
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  • belsibubbelsibub
    edited September 2010
    In Response to Re: My Details (update) error 503:
    * SIGH * As this error was not fixed, I decided to contact customer care (chat).... All I wanted was my 'location' details amending........ I now live in a place called STAFFORD SIRE !!!...... Hence, it would nice to be able to amend your details yourself!!!! SKY_ANYBODY care to comment? (before xmas would be nice) *edit - IT HAS NOT EVEN CHANGED ON MY AVATAR.....lol
    Posted by MAXALLY
    Have had same problem, started a thread same answer no help.(i wonder if this is why i did not get e-mail about premiership mmm)
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  • Sky_RichSky_Rich
    edited October 2010
    In Response to Re: My Details (update) error 503:
    * SIGH * As this error was not fixed, I decided to contact customer care (chat).... All I wanted was my 'location' details amending........ I now live in a place called STAFFORD SIRE !!!...... Hence, it would nice to be able to amend your details yourself!!!! SKY_ANYBODY care to comment? (before xmas would be nice) *edit - IT HAS NOT EVEN CHANGED ON MY AVATAR.....lol
    Posted by MAXALLY

    I've changed that for you Alan.


    All - for issues such as this please contact customer care. It's normally a really quick job to change account info such as this.


    Thank you
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  • MAXALLYMAXALLY
    edited October 2010
    In Response to Re: My Details (update) error 503:
    In Response to Re: My Details (update) error 503 : I've changed that for you Alan. All - for issues such as this please contact customer care. It's normally a really quick job to change account info such as this. Thank you
    Posted by Sky_Rich
    Thank you Rich.

    Unfortunately, it wasn't a quick job as you say. 10 mins or so waiting for customer care chat, 5 mins trying to explain a simple (IMO) task that needed doing, then 5 mins on a telephone call giving all my details again and the request again.........so, I will disagree with the above statement.

    If this was a 'scored' customer care service, they would of got 1/10. The one would of been for answering the chat request!!

    Sorry for the rant but without criticism, a service can never improve IMHO.  
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