A bad day at the Office.....

Tikay10

Guys, as you know, there have been some software issues this evening.

I have no Authority here, & I don't know what caused the problem, or what the answers to all your - mostly reasonable - questions are.

What I can say is that I have informed all the Suits, by e-Mail, of tonight's problems, & they will take whatever meaures are appropriate to sort it all out.

On behalf of Sky Poker, because I exist on both sides of the fence here - player & sort of employee - I'm really sorry about all this.

If I could answer your questions, even though I don't have the authority, I would. But I can't, as I don't know the answers. So I won't be writing replies to each of you at this time, as I usually would.

The Suits will be on the Forum in due course to explain what the score is.

For now, all the comments are noted, & there's not much more that can be done until the morning.

Please bear with Sky Poker in the meantime. They won't be running away any time soon.

There are also one or two who are getting badly out of line. That won't help anyone, & it might be best if you log off & cool it for now.

I'll be Online tomorrow, & if I have any info on tonight's problems by then, whether or not the Sky Suits have been on the Forum, I'll let you know right away.

Thanks for your understanding.

Tikay10

Sky-Des is now on Forum, please bear with him while he sifts through all the stuff. It may take him a while!

Sky_Des

I'm really sorry to hear about the trouble that some of you have had this evening through the site crash.  Sky Poker will be urgently investigating what has gone wrong and once the facts have been established, we will feedback to you all.  It will require a discussion with our technical partner, so it will almost certainly be early next week before we can come back.  In the meantime on behalf of us all here at Sky Poker, I do apologise unreservedly.

Des.

Nutter5932

We all know it wasn't skys intentsion for this to happen but i'm thinking we would like to know why this happend so please check it out and let us know.

I'm more loyal than most to this site and it managed to annoy me alot tonight that it went down at crucial points in alot of tournies esp the BH [ which i was still in ] but if the site didnt crash obviously everything would have changed stack wise etc.

Waiting to hear back

annie_duke

it happens too often and needs sorting if skypoker is to develop as it wishes

it has many many loyal customers but whilst the software is unreliable,  so is the site.......

1realdeal

the softwere is corupt to many bad beats players calling all ins with9 4 of and winning

mat170202

Yes, I can remember three other occasions when the same thing has happened in the last 3 months or so.

Sharksbite

In Response to Re: A bad day at the Office.....:

I'm really sorry to hear about the trouble that some of you have had this evening through the site crash.  Sky Poker will be urgently investigating what has gone wrong and once the facts have been established, we will feedback to you all.  It will require a discussion with our technical partner, so it will almost certainly be early next week before we can come back.  In the meantime on behalf of us all here at Sky Poker, I do apologise unreservedly. Des.
Posted by Sky_Des

Thanks for acknologing the problems Tikay and Des. Look forward to hear the outcome, shark:)

1realdeal

you are a rite moner like me annie ma duke

1realdeal

when you first deposit money you win (well they let you )then you lose slowly to make you look not bad  so you re load

annie_duke

like i said b4 it isn't for tikay to apologise, he does more than enough as it is....

Tikay10

Phew, that was a bit of a fire!

Ok, thanks to everyone for your patience & understanding. It will all get sorted out.

I'm down to London in the morning, in readiness for Saturday Night's Show with Rich Orford, so I'll be Online when I get there, from around Midday, & will answer, as best I can, any further questions arising.

As far as I can tell - & I've just come off the 'phone to Sky-Des - the issue that caused the problem has now been resolved. So it's just a case of sorting out the mess left behind.

Then, we will move on, & together, we can get back to having fun here.

Night all.

Sky_Des

I've received an email that suggests there was an EasyNet outage in Guernsey that has caused the Sky Poker site to crash for approximately 10 minutes this evening.  Investigations are continuing and I will tell you more as I have it.

Thanks,

Des.

unknown_username

I know these things happen, but it happens on other sites from time to time as well.

What i do like is,   here at least you get immediate feedback from people like Des and TK even though they at the moment are in the dark over any crash... ..
This site for me gets 10/10 for customer care ..

Patience is a virtue peeps !!

benny

KnackersYa

Just a suggestion, could the £15K B/H be retarted from the point of the crash?

Sky_Des

Sorry, I would think that's very unlikely technically, as the tournament did run to completion.  So effectively it doesn't exist at the point of crash any more.

sophiesmum

Do you think that all players who were still in the Bounty Hunter and other competitions but failed to hit the payout bubble could have their starting fee refunded?  It might cost Sky a lot of money, but would gain the respect of their loyal customers in the long-term. Even in Sit-and-Goes, it was very unfair on players who did not get back online before their game completed.

I do feel that players will explore other poker sites if this sort of technical breakdown continues to occur so a little (in relation to Sky's overall budget) financial loss now, would pay dividends longterm.

Janice

pkdabear11

Sky wouldn't lose money!! We already paid the buy-in plus the fee/rake so Sky still get to keep that. Am I wrong?

pokrman20

This site was recommended by a freind and I have enjoyed playing here until last night when it crashed just as I was on a roll and doing well, I realise this might happen from time to time but what I can say is that I played poker at bet365 for six months and had no problems at all.
                                ps: I enjoy skybets forum and will continue to support it but please sort this out.

NColley

Looking forward to the feedback, still slightly dissappointed because I was the last one that came back on my table in the BH and felt I had a chance of going higher.

I still enjoy playing at sky poker and will continue to play here, its just disappointing when its happened during one of sky pokers biggest tournaments of the month.

phil12uk

To be honest, I think the warning signs were there as many of us had experienced being disconnected and booted off tables earlier in the day (see thread already up and running before last night). However, I do feel very bad for the players who had their tournaments affected. It's not simply a case of refunding their money as some were poised to 'go deep' and cash big.  Unfortunately, sky are in a catch 22 situation as the clock can't be turned back and the games continued. For what it's worth, my big feeling coming out of this is that Sky need to in some way be able to pause all games if it happens again.

NoseyBonk

Very frustrating for the players involved, but it's got to be a massive nightmare for Sky when it's probably out of their control (Easynet). Pausing games etc when there's an internet based problem  .. <thinking> .. real tough one!

I imagine the I.T guys were feeling it a bit yesterday!

pokrman20

Just had another bad experience with the 14:00 hrs freeroll, dealing delays, and my hand being mucked automatically, I am a new member of one week and this doesn't bode well.
                                                                              Whats going on?

Huck_Nall

In Response to Re: A bad day at the Office.....:

To be honest, I think the warning signs were there as many of us had experienced being disconnected and booted off tables earlier in the day (see thread already up and running before last night). However, I do feel very bad for the players who had their tournaments affected. It's not simply a case of refunding their money as some were poised to 'go deep' and cash big.  Unfortunately, sky are in a catch 22 situation as the clock can't be turned back and the games continued. For what it's worth, my big feeling coming out of this is that Sky need to in some way be able to pause all games if it happens again.
Posted by phil12uk

I am sure that I recall one evening playing the Open when all tables were paused for a while and the presenters made an announcement.
Of course, it may have been a different technical issue.

MRDICKIE

Sorry this happened guys. 

I feel though that Sky will be doing all they can to stop this happening in the future, after all it makes no businesss sense whatsoever to start upsetting your customers.

On a plus side I thought it was my pc with a problem so I went to bed. Ended up folding into the money in the deepstack :-).

pokrman20

Yet another mess at the £1250 bountyhunter tonight I'm 20 seconds behind anyone else at the table another £11 quid thrown away I'm very very disapointed with skypoker how can I concentrate on the game when my hands are being mucked before I can act on them, I think I will give this site a miss pity as I quite liked playing here.