download freezing on the hour every hour

scotty77

recently i've noticed that the download freezes on me on the hour every hou for 10/15 seconds then its fine again.

anyone else?

OMahonyO

Ive not noticed that it does it hourly, but it does seem to happen a lot, and for 10-15 seconds like you say.  I will keep my eye on the times tonight

shaun09

Ye same here, when your playing player in action time bar goes right down. then It starts up again. werid

OMahonyO

The download was completely unplayable for me last night.  Was freezing and d/c ing constantly

DELTA

ive had nothing but  c rap off the download its ok till i play a hand yhen im timed out or cards are  face down.if i dont play a hand it runs ok and all looks good.is it my comp i dont think so as on all other sites it works so well.get it sorted sky it a f in joke tbf.del

unknown_username

Hi Guys

If you are having problems with the download the quickest way to get the problem resolved is to contact Customer Support.  Please see this thread here for details of information that they will require.

Sky Mod 4

zing

bump

i know of multiple others including me having this and i don't even use the download version due to other unresolved issues with it

lynx3ffect

seems like a common problem, happens for me too. I happen to use the download client but on the hour EVERY hour it freezes for 10-15 seconds.

Given the number of people experiencing this and the impact this needs to be resolved asap

unknown_username

Just to reiterate Mod4, if you have technical issues such as this then it needs to be raised with C/Care who can log the incident, collate all the information required and refer it to technical for analysis.

It is unlikely that we will be able to resolve queries of this nature on the forum, although as always we do our best to assist.

For those of you who are still having issues, please report them via customer care, just a screenshot is best as it will then log the exact time, table and hand ID when it occurred.

Thank You

Adam

shaun09

Mine freezes at 7 every night. its ok after that normally. But yeah Contact CS FTW!

OMahonyO

mine froze at exactly 9pm last night

simuk

Midnight is the most noticeable for me... very odd