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Tonights problems with the big slowdown made the site virtually unplayable, but nobody from Sky has responded in the forum.
But there are so many other glitches we just have to live with. It would be good if we could have explanations, apologies, and timescales for fixing them.
Download version fails for me 3 or 4 times a week. I have lost out many times having to switch to browser when multitabling tournaments. Even that often does not work and I have to uninstall and reload the download again while my chips dwindle away.
Since last upgrade lobbies are unusable (although for a couple of hours I could have two lobbies open together which was great). The stated aim of the upgrade was not achieved, and the player listings are now useless.
Many of us are struggling to post hands in the forum. Half the time they just come up as gobbledygook.
Also a lot of occasional problems, like tables freezing, or when in miniview being unable to see my cards because my blind is on top of them.
Comments
I appreciate how frustrating the slow down must have been for everyone affected and i'm sorry that we didnt communicate this to the forum. We always do our best to communicate issues, however on this occasion this clearly didn't happen - all i can do is apologise and assure you that we'll review this to try and ensure that this doesn't happen again in the future.
The cause of the slowdown was a server issue, which would have been intermittent and we've put a fix in place to stop this happening again.
For the rest of the points you make, have you raised these issues with c/care, as I'm not aware of any of them being reported to our tech team to investigate? If they've been raised and not passed on then please let me know and i'll handle it internally.
I'll drop you an email now with all the info we need to investigate these problems, you can deal with me directly and I can assure you that these will be investigated properly.
The exception is the tournament lobby sorting. We do have a fix for this problem and I had hoped to have released this by now, however we have had further issues with this in tetsing. I appreciate it's annoying, but I promise we are doing our best to get this fix out, we'll communicate on here once the fix is ready for release.
Lol_Raise: We are looking at your issue now, with tables freezing at 16:25, we don't need any more info from you at this stage.
Kind Regards
Adam
The cash table problem got sorted as soon as the major tournaments from that evening had ended.
But it is good to note that from my point of view ALL of the glitches I was experiencing at the time were rectified and forgotten.
And some of them MAY have been connected with my broadband rather than Sky software.
One thing I used to do for an immediate fix to a frozen table was to switch between miniview and fullsize. This was only sometimes successful. And persistent freezing problems in the download were not always happening in the browser.
The only small problem I get now is when playing while having the browser open for forum posting. Sometimes when a tournament is launched both the client and the browser will continually try to open the same table. Causes chaos when multi tabling and the only solution is closing the browser.