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Sky Download not working after latest update

I can access sky through my browser but the download is not working and is coming up with network error, try again.

Has anyone else had this problem? I have full internet access and no problems with my router.

Comments

  • edited August 2011
               
    Customer09:42:32 Initial Question/Comment: Sky Poker software is not working.
    System09:42:32 https://www.skybet.com/secure/myaccount/chat/panels/support/poker
    System09:42:37 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly.........
    System09:42:47 Sorry to keep you waiting. We'll answer your query as soon as we can.
    System09:43:22 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.
    System09:43:48 Sky James St has joined this session!
    System09:43:48 Connected with Sky James St
    System09:43:53 Hi, you're chatting to Sky James St, I'll be assisting you today
    Customer09:43:59 hello there
    Customer09:44:15 i am sure (or hopeful) that you will have been inundated with contact re: the new sky poker software update (1.74)
    Customer09:44:27 for whatever reason it no longer connects to the sky poker servers
    Customer09:44:34 and thus is unusable
    Customer09:45:08 i can confirm that the problem is in your software and not my connection, and i have reinstalled the software since the update
    Agent09:45:23 Hi, there has been a poker outage this morning, if it isn't working for yourself you do need to delete your temporary internet files and cookies, restart your computer and log back in
    Agent09:45:43 This should resolve the issue
    Customer09:45:54 orly
    Customer09:46:12 is this a reply specific to the issue i have mentioned above
    Agent09:46:18 It isn't a problem with your connection but by doing this it just makes sure you are using the site with the new updates
    Customer09:46:18 or just a generic reply
    Customer09:46:30 it isn't the site
    Customer09:46:32 it's the .air file
    Customer09:46:37 released this morning
    Customer09:46:39 at 8.30
    Agent09:47:13 No its not a generic reply. Deleting old information (cookies/files) and then logging back in makes sure the updates we have made take effect. Otherwise it may remember old website details
    Customer09:47:34 ok
    Customer09:47:35 i will try
    Customer09:48:28 i would also suggest that you should probably post the same advice on the sky poker community technical forum
    Customer09:48:39 thanks for your help
    Customer09:48:50 and i expect i will be back in ~ 5 minutes when it doesn't work
    Customer09:48:53 bye
    System09:48:58 The session has ended!


    I hope sky are embarrased...  Steps taken and still no dice...
  • edited August 2011
    09:58:38 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly.........
    09:58:48 Sorry to keep you waiting. We'll answer your query as soon as we can.
    09:59:23 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.
    09:59:43 Sky Gareth P has joined this session!
    09:59:43 Connected with Sky Gareth P
    09:59:43 Hi, you're chatting to Sky Gareth P, I'll be assisting you today
    09:59:59 Hello
    10:00:05 As posted in the link above
    10:00:12 your software is broken
    10:00:25 and I got some redic generic reply from the last advisor i spoke to
    10:00:53 Can you confirm whether or not the sky developers are aware of their error
    10:01:01 and if they are in the process of correcting it
    10:01:58 seen the link. to access the download client. can you confirm if adobe air is installed also have you attempted uninstalling and re installing the download client
    10:02:23 both of those questions were answered at the link
    10:02:37 adobe air (and the sky air script) has been installed first automatically
    10:02:41 and then reinstalled manually
    10:02:43 this morning
    10:03:01 with no resolution
    10:03:58 i'm pretty confident that the games are quieter than usual too which should be indicative of a widespread problem
    10:04:23 ok to resolve this matter we will require a screenshot of the error to be submitted at help@skybet.com. please include user Id and a summary of matter.
    10:04:35 i hope you're joking
    10:04:40 a screenshot
    10:04:42 of a window
    10:04:44 which reads
    10:04:47 "Network Error"
    10:04:53 what use will that be?
    10:05:23 its needed to raise the matter ie evidence of the error will be required
    10:05:52 well then f u guys and the rake i was going to pay all day
    10:06:05 if you can't forward an error to developers within 1.5 hours of it happening
    10:06:09 for need of "evidence"
    10:06:16 then good luck to you
    10:06:23 Unfortunately I have no other option but to terminate this Chat session. If you continue to misuse the service, we will block you from accessing it.
    10:06:23 Sky Gareth P has left this session!
    10:06:23 The session has ended!


    Absolutely gobsmacked.....
  • edited August 2011
    No need for you to throw abuse at the guy imo.

    He's just doing his job. They will have guidelines and steps they have to take which will be why he asked for a screenshot.


  • edited August 2011
    Download client not working.

    Uninstalled, re-installed, deleted cookies, deleted temporary internet files and.............

    Still not working!

    Will try back later and hope it's fixed :(
  • edited August 2011
    "Currently experiencing intermittent problems with Sky Poker Download. Investigating but if you're affected, please use site to play instead."
  • edited August 2011
    Guys,

    We're closing this one as its a dupe of this thread 

    So we can keep all updates in one place

    Kind Regards

    Sky Poker
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