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Hi All,
A quick update on this, our technical teams have continued to thoroughly investigate all possible avenues, there is no evidence of any issues with sky poker which would result in these issues.
The vast majority of players reporting this issue are AOL/Talktalk/Tiscali users (these 3 share network services), well in excess of the % of our base who actually use these services, hence we can deduced that the issue is likely to be at the ISP end.
Bigal36903 has posted here in general chat that Talktalk have confirmed they have been experiencing server issues and they hope this to be resolved in 24 hours - if you are one of their customers then please contact them directly for an update if problems persist.
A small number of customers have also reported issues with Virgin as their ISP- this is being treated separately at this time by ourselves, again we suggest you contact your ISP directly since there are no signs of any problems at our end.
Whilst we fully appreciate your frustration, we are not in a position to offer any resolution to these problems which are out of our control. We are also trying to make contact with the ISP's ourselves directly.
If we pick up any further useful information then we will post it here.
Best Wishes
Adam
If I was Sky I'd be having harsh words with these ISPs if it really is them causing the problems because they're losing Sky business. All other websites and PokerStars/888 clients are working 100% as normal here, only Sky Poker is running badly, website and downloadable client. I'll reluctantly be playing elsewhere until this gets sorted, there's nothing more tilting than tables not loading after you've registered for a tournament and watching hands you wanted to play getting timed out.
Edit; after posting this I did a speed test, my broadband is running at 15.09 Mbps
http://www.speedtest.net/result/1484205678.png
Fortunately I've experienced no problems at all during all this. I use 'BE Broadband' having moved away from the truly awful TT earlier this year.
Hope whatever the problem is gets identified soon! Glad I'm not one of the engineers trying to find it....... would be too many external factors beyond my control.
There's no point me playing while tables won't load and the forum is almost impossible to navigate during peak times. For example, it took 5 minutes to load this page. We've tried everything; download/different browsers/uninstalling and reinstalling/clearing cookies/4 different systems/firewall off/clearing cookies/restarting/etc., nothing helps.
When I phone my ISP I get a foreign call centre who give stock scripted answers making useless suggestions that I've already tried. They don't see it as a big deal when only one website out of the many millions is running very slowly. Everybody in the same boat as me will be pretty disillusioned with Sky Poker at the moment.
Sky Poker is, and will continue to be, my favourite place to play poker. But I'd rather take a break until this gets sorted out.
Put yourself in my shoes, the tournament table in the screenshot below took 18 minutes to load on Monday. When I finally got there I could see my hole cards, but there were no buttons to check/call/raise, I had to watch the green bar go all the way across before my cards got auto-folded. How would you feel?
http://imageshack.us/photo/my-images/98/kkfroze.jpg/
(click to enlarge)
All you can do really is wait until the problems are fixed and maybe ring your provider a few more times, maybe explain to them you're really not happy with the service they're providing and you won't be renewing your contract if it's not sorted out soon.
Its not so bad for peanuts players like me. But i wouldnt be to chuffed if I played higher stakes.
i might be getting close to the cause of this problem.
my ISP is sky themselves. i think blaming specific ISPs is a red herring.
i believe the problem is associated with the scripts that sky run on their pages.
i have extended the timeout allowing more time for the script to run
i have added an extension to mozilla firefox that allows me to prevent scripts from running on certain sites
for the first time in ages i had a trouble free evening.
until
i opened the lobby whilst playing. the script running on the lobby window might cause the script on the table window to freeze.
temporary solution...
don't open or move the lobby when on a table, don't switch between windows when a script is running.
long term solution...
if i am right, sky need to look at the conflicts that occur when having a lobby window open when playing a game.
hopefully more will follow when i get to the bottom of this. i think things got worse following the recent maintenance outage. i guess they introduced more scripts. it's only a guess. but i think it's a skypoker software problem.
It was said earlier in the thread that Sky were going to speak to Virgin and Talk Talk to try and resolve the situation - has this been done? Because Virgin repeatedly state it is not their fault - and the fact i can play every other site makes me inclined to agree. If I cant multi table properly (cant do more than 3 with the browser version) there is no point in grinding and then im going to have to withdraw and play on sites that i can - and i dont want to!!!! please sort it out or tell me how to fix it!!!!!