NOW YOUR TAKING PIDDLE,

spornybol

 Snap

n Response to NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

I HAVE POSTED IN TECH AREA BUT HOW OFTEN DO THEY READ ?? I CAN TYPE AND REPLY IN COMMUNITY BUT AS SOON AS PRESS CASH/STT OR TOURNIES IT WON`T LET ME IN, IM ON THE DOWN LOAD/ I.E
Posted by spornybol

spornybol

I HAVE POSTED IN TECH AREA BUT HOW OFTEN DO THEY READ ?? I CAN TYPE AND REPLY IN COMMUNITY BUT AS SOON AS PRESS CASH/STT OR TOURNIES IT WON`T LET ME IN, IM ON THE DOWN LOAD/ I.E

Lambert180

No idea, but can't you just try using your browser for a bit?

Dazler

cant uderstand why people having so many problems ive not expierienced any what so ever, im sure you dont want to hear that but something must be up cos your not the only one. have you tried a different browser, i know mine works in firefox but dosnt in google chrome there are lots of bugs in firefox like i cant reply to a message in pm and other things that dont work. Hope they sort it out for you m8

silver8ack

still no luck here either

cleaverjim

i cant read

NColley

problems with it atm it appears, d/l won't even load and the error on the webpage when i try to open table lists says 'TableList' undefined.

spornybol

i`m on i/e now but still can`t get into cash/stt or tournies and download won`t even load now, was fine earlier, and don`t give me this rubbish it`s our end, i will know when i phone c/care they`ll say it`s talk/talk if i say i`m on that and same as if i say bt broadband it`s there end, so no more excuses it`s about sky boffins are honest and admit they`v had a problem and not keep saying it`s us, we can`t all have same problem from one end off country to other

spornybol

just phone c/care, sky are aware off the problem and believe it may do down internet provider, so forgive me if i`m stupid ( not a tech ) but how can different internet providers go at same time ?? yet it all points to same area, SKY

spornybol

WOW, PHONE C/CARE NOW I CAN GET STT AND MTT

FILIPSEBO

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

WOW, PHONE C/CARE NOW I CAN GET STT AND MTT
Posted by spornybol

I can't. But i blame Twitter =(

spornybol

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : I can't. But i blame Twitter =(
Posted by FILIPSEBO

WE`LL IT SEEM I`M NOT THE ONLY ONE HAVING PROBS FROM THREAD IN TECH QUERIES AND WERE ALL USEING DIFFERENT INTERNET PROVIDERS, SO TO ME THAT POINT`S TO ONE SERVICE THAT WILL NEVER ADMIT IT`S THERE END THAT`S AT PROBLEM.

AcidMan27

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

just phone c/care, sky are aware off the problem and believe it may do down internet provider, so forgive me if i`m stupid ( not a tech ) but how can different internet providers go at same time ?? yet it all points to same area, SKY
Posted by spornybol

I really do think this has to be an ISP problem. Quite a few providers share technology and will send your data through the same servers to reach here.

So if they're having problems which they've admitted they are, then it will cause problems for other internet providers using the same servers.

FILIPSEBO

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : WE`LL IT SEEM I`M NOT THE ONLY ONE HAVING PROBS FROM THREAD IN TECH QUERIES AND WERE ALL USEING DIFFERENT INTERNET PROVIDERS, SO TO ME THAT POINT`S TO ONE SERVICE THAT WILL NEVER ADMIT IT`S THERE END THAT`S AT PROBLEM.
Posted by spornybol

I'm on a Linux machine, using Firefox and Virgin Media is my ISP. When i tried to view tournaments, bizarrely my browser was trying to force a connection to twitter.com which was also down. Twitter has just come back up and all of a sudden i can view tournaments again. These were the only 2 sites i had a problem with. Strange??

Machka

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : I can't. But i blame Twitter =(
Posted by FILIPSEBO

This!

Tikay10

If you have a problem such as this, & want it solved, there is little point in Posting it on the Community, that is not what it is here for, & almost never speeds resolution. Customer Care have not, do not, & never will, monitor the Community for Customer Complaints, the system does not work that way. as they have far faster & more time-effective routes to problem resolution.

Contacting Customer Care, with a clear & concise explanation of the problem is far more effective. I would also strongly advise against using "FFF-IN" style comments or "SORT IT OUT SKY" when speaking with CC, too, it does nothing to help, quite the opposite, if you think about the psychology of people skills.

See "Chat live", "e-mail us", or "call us" on this page.....

 http://help.skybet.com/display/4/kb/optional/index.aspx?tab=opt1&opt=1&c=12&cpc=ElvAC635AWqfXv2uVcmrS3B2Q&cid=5&r=0.3548618

Sky Poker try VERY hard to continually improve the software, & Customer Experience, & regret any problems that inevitably arise from time to time. Dealing with them in a rational & logical manner gets them sorted fastest, always.

Thank you.

spornybol

I AM SORRY FOR HE FFF PART AND HAVE NOW TAKIN OFF, I DID PHONE C/CARE AND THEY SAID IT WAS TALK/TALK SERVER, NOW THIS IS WHERE I HAD A PROBLEM BECAUSE I`M ON BT BROADBAND BUT THEY STILL INSISTED IT WAS TALK/TALK, SO I POINTED OUT THAT OTHER PLAYERS WHERE HAVING THE SAME PROBLEM AND THEY WERE ALL DIFFERENT ISP.
THE REASON I POSTED ON THIS THREAD WAS HOPING A SKY BOFFIN WOULD SEE ( EVEN IF MOVED TO TECH QUERIES) BUT WHEN I DO POST PROB UP IN TECH QUERIES NO-ONE SEEMS BOTHERED TO REPLY.
 
AND AGAIN SORRY, I WAS WOUND UP BY GOING IN CIRCLES WTH C/CARE.

RubixCube

Can't see the point in having this section of the community if sky do not, have not & never will use it...

"Technical QueriesIf you have any problems or questions about the Sky Poker website or download software please post them here."

TBH when i first started having problems the first thing I did was go to the technical queries part of the community. 

I've not had any problems since Tuesday evening so hopefuly it's all sorted.  

Tikay10

In Response to Re: NOW YOUR TAKING PIDDLE,:

I AM SORRY FOR HE FFF PART AND HAVE NOW TAKIN OFF, I DID PHONE C/CARE AND THEY SAID IT WAS TALK/TALK SERVER, NOW THIS IS WHERE I HAD A PROBLEM BECAUSE I`M ON BT BROADBAND BUT THEY STILL INSISTED IT WAS TALK/TALK, SO I POINTED OUT THAT OTHER PLAYERS WHERE HAVING THE SAME PROBLEM AND THEY WERE ALL DIFFERENT ISP. THE REASON I POSTED ON THIS THREAD WAS HOPING A SKY BOFFIN WOULD SEE ( EVEN IF MOVED TO TECH QUERIES) BUT WHEN I DO POST PROB UP IN TECH QUERIES NO-ONE SEEMS BOTHERED TO REPLY.   AND AGAIN SORRY, I WAS WOUND UP BY GOING IN CIRCLES WTH C/CARE.
Posted by spornybol

NOBODY from the Sky Poker Management Team EVER monitor the Community at night, & they rarely do so during "working hours". It is the role of Customer Care, as has been pointed out on innumerable occasions, to deal with these problems, & you are strongly advised to contact them. They do NOT monitor this Poker Community, ever.

There is a "Technical Queries" Board, but that is clearly NOT designed for time-precious problems.

These are the facts, not "PIDDLE".

Tikay10

In Response to Re: NOW YOUR TAKING PIDDLE,:

Can't see the point in having this section of the community if sky do not, have not & never will use it... " Technical Queries If you have any problems or questions about the Sky Poker website or download software please post them here." TBH when i first started having problems the first thing I did was go to the technical queries part of the community.  I've not had any problems since Tuesday evening so hopefuly it's all sorted.  
Posted by RubixCube

Hi Mr Cube,

There are a whole range of good reasons why the "Technical Queries" Board exists, but if someone has a time-precious problem late at night, posting in "Technical Queries" has never been the answer.

I'm simply trying to point out, as I have hundreds of times before, that if someone has an urgent software or service problem, it is no good Posting it on the Community, which exists for a different purpose altogether.

I can't force players to heed the advice I posted, but I'm just re-stating the facts, in an attempt to be helpful, & to ensure our Clients get the best possible service.  

DOHHHHHHH

In Response to Re: NOW YOUR TAKING PIDDLE,:

In Response to Re: NOW YOUR TAKING PIDDLE, : Hi Mr Cube, There are a whole range of good reasons why the "Technical Queries" Board exists, but if someone has a time-precious problem late at night, posting in "Technical Queries" has never been the answer. I'm simply trying to point out, as I have hundreds of times before, that if someone has an urgent software or service problem, it is no good Posting it on the Community, which exists for a different purpose altogether. I can't force players to heed the advice I posted, but I'm just re-stating the facts, in an attempt to be helpful, & to ensure our Clients get the best possible service.   
Posted by Tikay10

Whilst I agree with this in instances where it is a major site issue, effecting a large number of players, there have been many times when I've had problems with my machine, or something on my computer making sky poker either run slowly, or not run at all.

The geeksquad of Machka, acidman, noseybonk, scouse red and pokertrev, have all responded to a forum post of mine within 10/15 mins and improved/fixed the issue without any need for me to go through customer care etc.

Often it's as simple as a firewall, adobe update, re-install the site, change internet settings bla bla bla, all the stuff I would never know about myself, that would appear blatantly obvious to semi-competent computer brains!

Maybe an "ask the geeksquad" thread somewhere, theres normally 1 of those 5 online to help within a few mins.

Tbf they do respond to forum posts anyway tho. (if they see them)

It's always worth asking the geeksquad, especially if everyone else seems to be running fine.

Tikay10

In Response to Re: NOW YOUR TAKING PIDDLE,:

In Response to Re: NOW YOUR TAKING PIDDLE, : Whilst I agree with this in instances where it is a major site issue, effecting a large number of players, there have been many times when I've had problems with my machine, or something on my computer making sky poker either run slowly, or not run at all. The geeksquad of Machka, acidman, noseybonk, scouse red and pokertrev, have all responded to a forum post of mine within 10/15 mins and improved/fixed the issue without any need for me to go through customer care etc. Often it's as simple as a firewall, adobe update, re-install the site, change internet settings bla bla bla, all the stuff I would never know about myself, that would appear blatantly obvious to semi-competent computer brains! Maybe an "ask the geeksquad" thread somewhere, theres normally 1 of those 5 online to help within a few mins. Tbf they do respond to forum posts anyway tho. (if they see them) It's always worth asking the geeksquad, especially if everyone else seems to be running fine.
Posted by DOHHHHHHH

Agree entirely, JJ, but the OP & Thread was specifically aimed at Sky Poker staff. If help from a Community Member was what was required, from one of the uber-helpful "geek-squad", I doubt that such rudeness & language would have been used, or helpful.

DOHHHHHHH

Lol yeh sporny is nuts tho. Think his FFFFF key is sticky.

Btw geeksquad if u're reading this, It prompted me to install an adobe update this morning, and after the site running fine again yest, it's back to being dodgy again today. Was installing the update a mistake?

:@:@:@:@:@:

AcidMan27

In Response to Re: NOW YOUR TAKING PIDDLE,:

Lol yeh sporny is nuts tho. Think his FFFFF key is sticky. Btw geeksquad if u're reading this, It prompted me to install an adobe update this morning, and after the site running fine again yest, it's back to being dodgy again today. Was installing the update a mistake? :@:@:@:@:@:
Posted by DOHHHHHHH

No I doubt that's the cause of the problem as mine updated the other day and i've had no problems.

scouse_red

In Response to Re: NOW YOUR TAKING PIDDLE,:

Lol yeh sporny is nuts tho. Think his FFFFF key is sticky. Btw geeksquad if u're reading this, It prompted me to install an adobe update this morning, and after the site running fine again yest, it's back to being dodgy again today. Was installing the update a mistake? :@:@:@:@:@:
Posted by DOHHHHHHH

hi JJ it's never a mistake installing an update.....as these provide "fixes" for known issues, however, it may be worth noting that in some cases the original version can still stat in the registry on your pc / laptop, and this is where the issues can arise. If your still getting problems m8 PM me.

scouse_red

As Tikay has pointed out the Tech Queries section in the community is just that ....part of the community and is looked at on the whole by other forum users who will give advice if they can help, Customer Care is there for you to contact should there be a problem as there has been over the last few days.

BUT...... if no-one contacts customer care then simply they will not be aware of it, and therefore cannot help. Also once Sky Poker are aware of it, if they tell you everything at their end is fine believe me it must be, why as a business, would they run the risk of upsetting customers for no reason. Just in case anyone thinks I'm sticking up for sky with a hidden agenda....your right I am, and that's because from a selfish point of view as a Mod, if everything is done correctly in the first place, everything runs sooooooooo much more smoothly  

NoseyBonk

"Geek-squad" eh!

Sporny's wrong - the Technical Queries section does get read. I've always been happy to help out where I can, providing the requests are polite.

tiercel

 I thought FFF meant Free From Fuss . Am I wrong then ? lol


n Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

If you have a problem such as this, & want it solved, there is little point in Posting it on the Community, that is not what it is here for, & almost never speeds resolution. Customer Care have not, do not, & never will, monitor the Community for Customer Complaints, the system does not work that way. as they have far faster & more time-effective routes to problem resolution. Contacting Customer Care, with a clear & concise explanation of the problem is far more effective. I would also strongly advise against using "FFF-IN" style comments or "SORT IT OUT SKY" when speaking with CC, too, it does nothing to help, quite the opposite, if you think about the psychology of people skills. See "Chat live", "e-mail us", or "call us" on this page.....   http://help.skybet.com/display/4/kb/optional/index.aspx?tab=opt1&opt=1&c=12&cpc=ElvAC635AWqfXv2uVcmrS3B2Q&cid=5&r=0.3548618 Sky Poker try VERY hard to continually improve the software, & Customer Experience, & regret any problems that inevitably arise from time to time. Dealing with them in a rational & logical manner gets them sorted fastest, always. Thank you.
Posted by Tikay10

scouse_red

In Response to Re: NOW YOUR TAKING PIDDLE,:

"Geek-squad" eh! Sporny's wrong - the Technical Queries section does get read. I've always been happy to help out where I can, providing the requests are polite.
Posted by NoseyBonk

This +1

spornybol

In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:

 I thought FFF meant Free From Fuss . Am I wrong then ? lol n Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT :
Posted by tiercel

MENT TO PUT FFP - FREE FROM PIDDLE !

DOHHHHHHH

In Response to Re: NOW YOUR TAKING PIDDLE,:

As Tikay has pointed out the Tech Queries section in the community is just that ....part of the community and is looked at on the whole by other forum users who will give advice if they can help, Customer Care is there for you to contact should there be a problem as there has been over the last few days. BUT...... if no-one contacts customer care then simply they will not be aware of it, and therefore cannot help. Also once Sky Poker are aware of it, if they tell you everything at their end is fine believe me it must be, why as a business, would they run the risk of upsetting customers for no reason. Just in case anyone thinks I'm sticking up for sky with a hidden agenda....your right I am, and that's because from a selfish point of view as a Mod, if everything is done correctly in the first place, everything runs sooooooooo much more smoothly  
Posted by scouse_red

Dare ya to go into A51 n say that!!!!!

--------------------------------------

Yeh +1 to the Geeksquad helping out, in my experience they are much more helpful than customer care. You can also swear at them, and express your hatred of all things technological.

If you post in GPC, and it's left for 15 minutes max, you will almost always get the attention of a Geeksquadder, then it can be transferred over to TQ, and you can go from there. 

15 mins canny hurt owt.