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Customer Care the biggest joke!

kidwizzz78kidwizzz78
edited November 2011 in Community Help & Advice

Gotta be said there terrible really are , im heads up in a mtt chip leader also then the table decides to freeze and every time i tried re loading it kept saying unable to , all i get from CC is that its my internet connection well how does that work out im on youtube same time , and they cant do anything to solve this matter sky poker has gotta be the worst for loading tables dreadfull full stop

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Comments

  • Lambert180Lambert180
    edited October 2011
    Just get down to the final 2 in another MTT...


    Only joking, sorry that's a bit certainly a bit of run bad!
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  • AcidMan27AcidMan27
    edited October 2011
    So why is this cc's fault ?

    A few players are also having  trouble lately and it looks like there could be a problem with certain isp's.

    Now just because youtube works doesn't mean you won't have problems with sky poker because your connection will take different routes to reach different sites.


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  • scouse_redscouse_red
    edited October 2011
    In Response to Re: Customer Care the biggest joke!:
    So why is this cc's fault ? A few players are also having  trouble lately and it looks like there could be a problem with certain isp's. Now just because youtube works doesn't mean you won't have problems with sky poker because your connection will take different routes to reach different sites.
    Posted by AcidMan27
    THIS

    As has been posted on many threads lately
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  • spornybolspornybol
    edited October 2011
    i`v not been able to load the last week, 2 reasons one i never had laptop and 2 been in hospital, but honestly i`v never had a prob with c/care, but it seems i could have got lucky, with the probs some have been getting,
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  • Lambert180Lambert180
    edited October 2011
    In Response to Re: Customer Care the biggest joke!:
    i`v not been able to load the last week, 2 reasons one i never had laptop and 2 been in hospital, but honestly i`v never had a prob with c/care, but it seems i could have got lucky, with the probs some have been getting,
    Posted by spornybol
    Whoa, I've seen you post a couple of times today and yet it's only just occured to me that you're back! lol.

    Good to see you back and fighting fit sporny!
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  • SmitalosSmitalos
    edited October 2011
    Have you ever thought for one second that it could be your PC?
    SkyPoker uses up alot of RAM when running which means you can't have many other applications open when using the software. If it was freezing it was most likely because you had too much going on in the background (i.e. Watching YouTube vids!!)
    The customer care on Sky is second to none and the manner and style of your post really shows how this most likely isn't anyone elses fault but your own sir.
    gl at the tables.
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  • kb245kb245
    edited October 2011
    In Response to Response to kidwizzz78:
    Have you ever thought for one second that it could be your PC? SkyPoker uses up alot of RAM when running which means you can't have many other applications open when using the software. If it was freezing it was most likely because you had too much going on in the background (i.e. Watching YouTube vids!!) The customer care on Sky is second to none and the manner and style of your post really shows how this most likely isn't anyone elses fault but your own sir. gl at the tables.
    Posted by Smitalos
    nice theory. but how come his you tube videos dont freeze up???
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  • scouse_redscouse_red
    edited October 2011
    In Response to Re: Response to kidwizzz78:
    In Response to Response to kidwizzz78 : nice theory. but how come his you tube videos dont freeze up???
    Posted by kb245
    the same theory that has been mentioned on many different threads all week certain server issues m8 on certain ISPs
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  • kb245kb245
    edited October 2011
    doesnt matter what isp hes on . both are using some kind of flash player .so y does 1 work and not the other?? nothing to do with sky as usual.
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  • AcidMan27AcidMan27
    edited October 2011
    Think you're both at cross purposes here.

    kb245 you replied to Smitalos that it's probably not his pc otherwise he would experience problems with both Youtube and Sky Poker. Which is probably correct, if it was a lack of RAM issue you would experience a general slowdown of your whole pc.

    Chris is talking about network problems that have been effecting certain isp's for a while now which is also correct and could be the cause of his problems.


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  • SmitalosSmitalos
    edited November 2011
    I have the same problem when i open too many tables though. Sky does seem to use up a lot of "(something)", because i've had no issues with Stars or FullTilt on my PC in the past (played 10+ tables there haha). YouTube doesn't tend to freeze up on me, just the sky tables when i'm using a bunch of 'em. I'm not a huge whizzkid (see what i did there? ;) hehe) but i wouldn't be surprised if the problem was because he had too much going on with his PC or too many tables etc. WP guys, keep up the good discussion :)
    Cheers.
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  • CUJimmiCUJimmi
    edited November 2011
    In Response to Customer Care the biggest joke!:
    Gotta be said there terrible really are , im heads up in a mtt chip leader also then the table decides to freeze and every time i tried re loading it kept saying unable to , all i get from CC is that its my internet connection well how does that work out im on youtube same time , and they cant do anything to solve this matter sky poker has gotta be the worst for loading tables dreadfull full stop
    Posted by kidwizzz78
    JUST WONDERED IF YOU USED DOWNLOAD OR BROWSER, LESS PROBS WITH DOWNLOAD.
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  • JGIBBRFCJGIBBRFC
    edited November 2011
    after todays escapade with the site being down it seems my download software is non existent i'v re-installed it 3 times and still no sign of it anyone gettin the same prob ?? cheers 
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  • AcidMan27AcidMan27
    edited November 2011
    Did you uninstall Adobe Air too ?

    If not uninstall the download, then adobe air. Reboot your pc and get the latest adobe air, install this and then install the download again.


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  • goldenpaulgoldenpaul
    edited November 2011
    Out of interest, I seem to load and play cash tables OK, but STT's have the slow/freeze problems..........anyone else found that ??
    NB - Running browser version in IE7 (download wouldn't run at all)........ISP Talktalk
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  • AcidMan27AcidMan27
    edited November 2011
    Yeah a few players have been having that same problem.


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  • NoseyBonkNoseyBonk
    edited November 2011
    To be fair the Sky Poker CC they have a bit of a problem because -

    Their service is internet based.
    Customers run via all kinds of ISPs.
    Route from customers computer to Sky Poker often changes.
    Any problem along the line can cause issues to customers.
    Customers mostly run Windows based computers.
    Windows based computers are a mess.
    The terrible operating system still allows any app to mess with the system.
    Apps cause problems with other apps.
    Users know very little about this complex environment.
    Users install all kinds of junk.
    Windows junk allows other junk to interfere with system.
    Different browsers.
    Different Windows versions.
    Different apps.
    Windows junk allowing any other junk to do what it wants.
    Users installing all kinds of junk.
    Users not knowing what they're doing.
    Junk interfering with other junk.
    Viruses.
    Landslides.
    Volcano Eruptions.
    Earthquakes.



    Taking all that into account - why does my Sky Poker client not behave as I expect?
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  • AcidMan27AcidMan27
    edited November 2011
    lol so true.


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