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I have uninstalled reinstalled and updated everything to try fix this, even upgraded to 8gb of ram to no avail. I run no other programs when playing.
Maybe we should post our system specs to see if there are any common problem areas.
Me:
Download client
Windows 7 Home Pro 64bit
ISP: Sky : 9mbs D/L 25ms ping
Connection: Ethernet cable
Ram: 8gb
Processor: Intel Core i3
PC/Laptop: Laptop
Client:
Operating system:
ISP:
D/L speed:
Ping:
Connection Type:
Ram:
Processor:
PC/Laptop:
Please take the time to copy, paste, and fill in the above few bits of info so we can get this sorted.
Operating system:
ISP:
D/L speed:
Ping:
Connection Type:
Ram:
Processor:
PC/Laptop:
In short: Contacting sky support is a lot of effort to get a generic useless reply time and again. I think it's time to cause a scene and fill the forums with these threads about software problems. If we all join together they will have to do something fast to save their image.
I've stayed out of these disconnection threads, mainly because I hardly actually play and when I have done I've never had a problem. I have though seen many people complaining about the problem and many people saying that Customer Care always come back with the same response: "There are no problems with Sky servers, it must be a fault on your end". Sometimes they have apparently said things along the lines of "We have had no other complaints about this issue" although others have commented on the same problem in the forum and have had the same discussion with Customer Care.
The reason I now think it is important for a forum thread like this to be maintained is that, although many of us are robust enough to voice displeasure or disbelief of the Customer Care response, others may be more timid. It seems to me that, if the reports of the Customer Care service's attitude are correct, then it is their policy to take advantage of these timid people and save themselves and Sky a bit of money at the expense of people who perhaps lack the confidence to stand up for themselves, or those people who are not well-informed about the broader client base's experiences.
In these circumstances, I don't think it necessarily serves the interests of the forum to discourage threads such as this. The mods (which I believe you are) are here to serve the best interests of the members of the forum, not the best interests of Sky or it's Customer Care provider.
As I say, I take no position on the issue of disconnections as I have no experience of it. However, if all the reports are correct and Customer Care's attitude is being equally well reported, then these threads should be maintained until both problems are resolved. Otherwise it will be all too easy for more vulnerable players to be exploited.
needs sorting
I,m guessing it must be a glitch that can,t be easily fixed or surley it would have been by now
MP
Operating system:
ISP: windows 7 home 64bit
D/L speed:
Ping:
Connection Type: tired cable and wirless
Ram:4 gb
Processor:pentium duel core
PC/Laptop:laptop
http://www.speedtest.net/
That's a good site to find your D/L speed and Ping time.
Hopefully more people will post their stats too.
Out of a sample of 2, it appears as though 64bit versions of windows 7, and therefore 64bit flashplayer too, could be a possibility.
Anybody having problems with 32bit versions of windows?
Message
The other 4 all disconnecting and timing out every hand/other hand.
Sort your utter joke of a site out.
THE SITE IS UNSTABLEEEE!
CAN'T YOU UNDERSTANDDDD?
Say bye bye to customers who get peed off with your useless unstable site whilst you do nothing whatsoever about it - or are you? How would we know since you don't even have the courtesy to reply, give us any info or tell us what's happening - with the exception of the people that contact CC only to be told "it's your ISP, "it's tough"??
Just one example below which I'm not even that bothered about as it's a low stake bounty hunter - I'm more bothered abhout all the cash tables timing out with similar hands COSTING MONEYYYYY - Are you going to pay the money???? Nooo??? Well try fixing your useless UNSTABLE site please.
You can only take so much of a useless unstable site before going elsewhere PERMANENTLY.
Edit - I had to go all in every hand in the below tourny as it was unlplayable - it took me about 7 hands to actually be able to click all in without timing out before my turn (oh, whilst the two cash tables were still perfectly fine...)
AJS is making some rather surprising folds, looks a lot like the snap fold that happens when you disconnect.
But from around 4pm havent been able to open the DC, just saying 'Loading CM Menu' and nothing happening.
Will have to use the older version.