Live stream - Issues? (Details please)

bugaloo

again

not working and very very glitchy

rosjim1

In Response to live stream:

again not working and very very glitchy
Posted by bugaloo

same here

ajmilton

picture ok but the sound keeps breaking on every other word
most annoying

bugaloo

with respect sky dont seem bothered i and it seems many others cant use the stream anymore

shame but little point in me continuing to contribute to or even try to wath the shows anymore

Sky_Dave

In Response to Re: live stream:

with respect sky dont seem bothered i and it seems many others cant use the stream anymore shame but little point in me continuing to contribute to or even try to wath the shows anymore
Posted by bugaloo

Hi Bugaloo (and others on this thread),

I just wanted to assure you that this is something we are still looking into. Work was done by our provider which *should* have improved the quality, but obviously some of you are still experiencing issues. We'll keep working on it and hopefully get back to you with better news soon.

Thanks,

Dave

Sky_Dave

Hi all,

So that we can try and nail all of the issues you're experiencing with the live stream, could you post in this thread:

The issue you're experiencing (sound cutting out, picture freezing, etc):

The internet browser you're using (and version number if possible):

The time of day you noticed it:

Any extra information you think might help would be appreciated - I am thinking predominantly how old your machine is and your internet service provider could help those responsible investigate.

Please add your information using the above categories and please keep it constructive - we want to get this cleared up as soon as possible so the more information we can have the better.

Thanks all and once again apologies for the inconvenience.

Dave

VespaPX

There's an orange glow on my screen when Carlo's on !

Sky_Dave

In Response to Re: Live stream - Issues? (Details please):

There's an orange glow on my screen when Carlo's on !
Posted by VespaPX

Someone had to do it...

Constructive Vespa, constructive! 

VespaPX

In Response to Re: Live stream - Issues? (Details please):

In Response to Re: Live stream - Issues? (Details please) : Someone had to do it... Constructive Vespa, constructive! 
Posted by Sky_Dave

Sorry Dave couldn't resist :-)

TommyD

Issue - Sound cutting in and out intermittently at a varying rate (half second cut out every 2 to 15 seconds, concentration went from heavy to light in waves throughout the evening).

Browser - Stream opened through the download client link, completely updated Adobe Air.  My default browser is IE9 but this wasn't being used.

Time - Sunday 21st Oct 2012 between 19:00 and 22:00

Sky_Dave

Cheers Tommy. 

bugaloo

much the same as tommy apart from it happens regardless of which browser is being used

i was very constructive in the first 3 posts that were made on this subject (first 2 of which i defended sky and the fact the tv shows were broadcast for free)

however that didnt really get me anywere as the stream has got worse and worse over the last six month period

FINS

I get picture freezing intermittently,and everyone sounds like Norman collier.

On both comp downstairs and on 2 lappy's..(all modern with everything updated).

This never happened until a couple of months ago??

Tried it at a mates house and same problem there...

I usually click on link in download to watch stream.

Default browser google crome.

Hope this helps..

SAFBIGDAD

same as tommy and bugaloo.
did notice every time it cut to the caption photo and james was speaking, the sound seemed to be a lot worse.
 I watched  it through download and internet browser crome, with no difference in quality.

 

Kiwini4u

I tried watching this afternoon while playing and got exactly the same "Norman Collier" experience.  I tried it both by clicking the TV link in the download and via the browser (IE9) and got the same problem both times.

FYI I use Virgin with a direct cable connection to my computer which runs Windows 7.

Steve

PS Thanks Fins for reminding me of the comedians name, remembered the act just couldn't remember his name.

mrhappy38

The issue i'm experiencing (sound cutting out, picture freezing): The internet browser i'm using (Explorer 9 Version 9.0.8112.16421): The time of day I noticed it: (as I only watch in the evening then)

ajmilton

same issue tonight as sunday night.

bugaloo

and here

MAXALLY

I don't often use the live stream but as the footy was on, used it tonight.

The issue you're experiencing - Sound intermittent (Like Norman Collier). Picture freezing occasional 

The internet browser you're using - Chrome with Virgin media as the ISP

The time of day you noticed it: - between 8 - 10pm tonight (23/10/12)

Additional info - PC less than 12 months old. Plus I am switching from Sky to Virgin at chrimbo so will have to rely on this stream to watch (or not watch as the case maybe) Sky Poker

Sky_Dave

Thanks a lot for the feedback folks. I will be bringing all of these (bar Vespa's first attempt!) to the Tech team and we'll try to get it sorted asap.

Do keep the information coming - the more we have the easier it could be to find the gremlin...

bugaloo

it seems a pretty universal problem rather than a gremlin?

i have just tried it in a different town with a different broadband provider (super fast cable connection infact) and yet again a different browser

it still didnt work

GreekWay

I am using Chrome and I face problems while watching the stream for a week now. Actually it makes the livestream impossible to watch. Sounds is lagging every 3-5 seconds and makes things really annoying and I end up closing the window and not watching the show.

I hope the issue will be resolved soon.

Kiwini4u

I don't know if its relevant to the online issue but every so often when I am watching repeats on 861, the TV picture flickers followed by a slight pause, only lasts a second or two but it is noticeable.  This only happens when I am watching 861 so I don't believe its anything to do with my Sky+ box, which was replaced last year.

ajmilton

tonight is the same as sunday and tuesday.
+1 to greekway

regards Alan

GELDY

vision freezing from time to time

sound cutting out

win7 64bit i7 

chrome & ie & download

belsibub

Sound terrible, in and out none stop.
win7 64 bit
on DL
defualt browser I.E.9 but also firefox and chrome.

68Trebor

 Sound continually cutting out, picture lagging.

 Only started in the last couple of weeks.

 Win7 64bit

 Using download, with Chrome browser.

 

FlyingDagg

Sound breaking up constantly. Windows Vista 32 bit IE 11

bugaloo

no good again tonight

unfourtantley as others have said were as before you may have had to refresh once an hour (annoying but bearable) now it is unwatchable

pretty sure it is not a co-incidence that forum posts are down by some regulars and in general on the live show thread last few weeks,

Glenelg

Not sure if it's significant but I did notice last night that it was worse at the "In the lobby now"  bits.  

tiercel

Interesting ,
I had issue today. The desktop woudn't load so I went to streaming . I used Google Chrome and entered a tourney. The game started and was playing except I couldn't see it. I could hear it but there was no visible table. I switched to i.e. and all was fine. Very strange !


u're experiencing (sound cutting out, picture freezing, etc): The internet browser you're using (and version number if possible): The time of day you noticed it: Any extra information you think might help would be appreciated - I am thinking predominantly how old your machine is and your internet service provider could help those responsible investigate. Please add your information using the above categories and please keep it constructive - we want to get this cleared up as soon as possible so the more information we can have the better. Thanks all and once again apologies for the inconvenience. Dave
Posted by Sky_Dave