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Hi Rich, I finally got a response from the tech team about this issue, how surprised do you think I was when they told me that the only way to reply to them is through this non-existent link?
ps--he said he was sad that people are leaving the site because of these issues, then he said I can't reply to the email, I can only reply by clicking this link, it goes directly to a place called "page not found"---need I say more?
he also said he had read the thread and it was entertaining---did he vote for me?
the point of the email was to ask me about a time when this fault occured, which I have posted twice above in the entertaining thread that he read----
As far as I can tell, that's no use to man nor beast.
Surely, if you've received a message from them all you need to do is reply to the message???
The problem occurs repeatedly and as Oynutter has said it can occur while actively playing a game.
To VIEW this message and REPLY, please follow the link below, (if you just click reply whilst viewing this email the recipient will not get your response):
https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_messaging?slPage=folder&slFolderId=Inbox
what da flop does it mean?---maybe I have to close my eyes, so that I can click reply while I am not viewing the email?
that is the standard text that is at the bottom of every private message when the notification comes through to your private email account. it basically means you need to log on to sky poker and reply to the PM through your own PM area and not just hit reply in your own private email account (otherwise your intended recipient will not get the reply!)
go check your private messaging area and the message should be there.
thanks
yep sure, i'll send you a test PM.
If it helps, the hand id is: 0215962122.
The hand occurred on 20/12/2009.
I have at least one more picture that illustrates the problem.
The details for that are:
Hand id: 0214398888
Date: 14/12/2009
I'll try to note the details the next time that it happens but often in the rush to try to get back to the table and resume the game these details are lost.
1) How much inactivity is required to activate the timeout (1 Hour?)
2) How often does the software check the connection to see if the timeout should be activated?
The software obviously has a flaw.
Oddity I encounter daily....
I've noticed that if I stop browsing the forum at say 21:00 for example, then leave it overnight (without logging out & leaving the forum page open in the browser), I can come back the next morning (say 08:00) and continue browsing the forum with it still showing me logged-in. What's odd is that eventually - I timed it recently at 8 minutes but it can be less - it then logs me out as saying I've been inactive, but that 8 minutes or so obviously didn't count.
I don't HAVE to leave it overnight to see that .. a couple of hours will produce the same effect.
NOW THEN - on the previous version of the website it was different. If I left that at 21:00 as above, and came back in the morning, it would log me out as inactive THE INSTANT I refreshed the forum page.
NoseyBonk - your issue is a little different but certainly related to time outs - it might take a little longer to get to the bottom of this as the Forum site is not run from the same systems as the Poker site.
I will investigate both and get back you early next week.
OYNUTTER - I believe I have found the game you mentioned on your post from the 12th December - '17:55 last Sunday on a deepstack'. I presunmed that this meant the 6th Decmber but could not see you registered in any Deepstack tournie. I did find you playing a £50 guaranteed at that time - I am presuming that it was in this tournie that the incident ocurred so I am looking into that.
Have a great weekend,
Sky Tech
I can't say for sure what the scenario was in the two examples that I've quoted.
There's no urgency from my point of view - not for that particular issue - I was mentioning it only as it was a 'login timeout issue' similar to the other guys, and I thought reporting it may help shed some light. However their's is much more serious so focus on that problem.
To get round the issue I mentioned I simply log-out and back in when I return after a long spell away (before the software does it for me). That resets 'the counter'.
I have invested in a faster connection now, so, hopefully, I wont get quite so frustrated by the issue in future, and wont get banned from the forum again---lol----and just you wait till my Mum reads this, she'll give you "entertaining" young man---lol
I should point out thought that if you use usb dongle to connect to the internet the IP can change mid session. Our systems do not like that as it is a potential security risk - logging in from one IP and playing from another.
Also some ISP's - like my own home one - drop connection quite often. Recently this was every 20 minutes. Which for browsing is no big deal. But if I was logged into a VPN session or playing poker it was a nightmare. (I am on Sky but don't tell my bosses I have been bad mouthing them on here!). I also get less than 1Mb.
Have good weekends and hope the snow is not too much trouble for you all.
Sky Tech
P.S I will change my alias back to the proper one soon.
Also, sky could solve this issue without a security risk by having a separate notice that warns you that your ip has changed and that you must log in again, or you will be disconnected from the table--- chucking people off the table, and asking questions later, is right out of order----INNIT?