Lobby Timeouts

Janana

so this is the reason ive just lost 5.50 on a turbo DYM is it? without any real warning in the middle of a game im booted out and get blinded out of the game, to make it worst 1st hand after being booted was AA lol but im not happy why cant u give a warning? im hardly going to play a turbo DYM if i know theres an outage in a few mins ............ F F S  S K Y

unknown_username

hi Janana,

No the issue you have described above this afternoon had nothing to do with this lobby pop up timeout.

I'm really sorry to hear that you were affected by the short outage this afternoon, please accept our sincere apologies as the communication should have been better.

We've refunded your buy in for the Turbo DYM which was affected

If you have any further problems or concerns then please get in touch with our customer care team.

Kind Regards

Adam

Janana

In Response to Re: Lobby Timeouts:

hi Janana, No the issue you have described above this afternoon had nothing to do with this lobby pop up timeout. I'm really sorry to hear that you were affected by the short outage this afternoon, please accept our sincere apologies as the communication should have been better. We've refunded your buy in for the Turbo DYM which was affected If you have any further problems or concerns then please get in touch with our customer care team. Kind Regards Adam
Posted by Sky_Adam

TY adam i appreciate that