You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
Comments
Hi Guys,
As rover has reported, On Saturday I self excluded myself for 5 years, at the time I was drunk, id just done my roll (only small) on the horses again, was on mega tilt and clicked it. I regretted it within 3 seconds but unfortunately it was too late. I do think its far to easy to self exclude only takes a couple of clicks, anyone could easily do it after a few drinks.
I’ve since tried to get this overturned customer services weren’t no help, a forum member has contacted sky Bernie for me no response yet, ive even sent tikay a message on facebook not that he will be able to do anything.
To say im gutted is an understatement, I can play poker anywhere but it’s the community I’m going to miss, might actually have to start spending time with the wife now
Thanks for the kind messages im sure most of you are just gutted that your not going to be able to take my money anymore.
Anyway guess ill see you all in 2015 unless someone can overturn this for me,
Gareth
Not spoke to you much Gareth but you have my very best wishes - think I may have been where you are now and you can beat them demons
The very best of luck to you Gaz...see you when i'm 43!!! xx
However, maybe if we all did it they would have to, come on! who's with me?
Take care and Good Luck
Jan x
All the best sir.
Ross
All the best bud!
Chris
As has been Posted above by at least one Member, Gareth contacted me privately & asked if I could assist. I replied to him stating the facts as I saw them.
I have never once known a Self-Exclusion to be overturned - it's just not done, because of Sky Poker's responsibility to "Responsible Gaming". The Policies are in place to protect Clients, not benefit the Business, but it's taken very seriously by "Compliance".
I did, however, write a long & good Character Reference for Gareth, & sent it to Suit-ville.
I explained all this to Gareth.
Sadly, even the infinitesimally small chance there was of perhaps overturning the Self-Exclusion went up in smoke once the news became public, as I'm sure all of you will be able to figure out. Gareth's Self-Exclusion will now have to run it's full term - 5 years.
It's all very sad, really, but each of us, as individuals, have to be responsible for our actions, & Gareth understands that.
If ANY of you ever consider, at any time, Self-Exclusion, please think it through carefully. Not because it's wrong, but because as far as I am aware, it's wholly irreversible.
I'd just like to reiterate tikay's points...
We take responsible gambling very seriously here at Sky and have a strict set of rules that we have to uphold to keep our responsible gambling license.
We have a set of tools in place to protect you, our customers and to revoke any customer set exclusions would be very irresponsible of us indeed.
I know Gareth well, he has been a fantastic member of the community since it's early days so this is very sad news to me. However, as explained we just have to go by the book on this one.
Hopefully you all understand the situation we're in here and the standpoint we have to take.
Thanks everyone.
and 5 years is a very long time but i totaly understand hes decision
gl for the future gareth and hope to see u back here with us in five years
Hi Dohhhhh,
Again i'm really sorry to have to post this but we simply can't allow that either.
Responsible gambling is one of our founding company values and measures are taken to ensure this is upheld. To allow customer's who have self excluded to play again would be extremely irresponsible of us.
kind regards,
Rich
There is a very clear logic to the way Self-Exsclusion Rules are framed. This does NOT apply to Gareth, I'm sure, but addictive gamblers are very resourceful, & when they need their "fix", they go to extreme lengths to find a way round the Rules, & try to be very persuasive with the Suits. I have never known a single instance where a Self-Exclusion has been reversed by the Company.
I can only - & strongly - remind everyone.....
1) If you need to self-exclude, please do so. The System is there to protect you.
2) Think very carefully before self-excluding, because it's irreversible, afaik.
3) If you do believe in miracles, & think you have a tinsy winsy chance of overturning a S-E (& personally, I don't think anyone ever has, can, or will), then never ever EVER make the Self-Exclusion publically known. If these kind of things get in the domain, then there is no chance of sorting it.
A quite seperate issue, (not a Self-Exclusion thing) involving another popular Member, arose over the weekend. That one is being handled optimally. He made some of us aware under the radar, and he insisted it not be made public, & as a result, very good progress is being made to restore his status quo. I personally wrote 7 or 8 e-Mails about it yesterday, & as many PM's, & had 4 or 5 long phone-calls about it.
I can almost guarantee his position will be improved or solved, & I & others are continuing to work to that end. But that's ONLY possible because it's not in the domain. Once Forum Threads pop up announcing his problem, as well-intended as they undoubtedly are, we are holed beneath the waterline.
Honestly, please think these things through. I'll try to use the contacts I have to help anyone, at any time, but I'm beaten all ends up if the stuff goes public.
Apologies to Sky-Rich, our Posts sort of crossed - though I'm glad to say, the message was identical.
I HOPE TO BE SPEAKING WITH GARETH TONIGHT ON FACEBOOK ,
AND I WILL PASS ON ALL YOUR GUYS/GALS BEST WISHES !