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Technical problem? Here's what to do.... [PLEASE READ]

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  • BELL_POKERBELL_POKER
    edited November 2012

    i just came across this thread and had a look through, thank you for posting up the guidelines for technical help. ill make sure to keep them handy in case i experience any further problems, but luckily havent done in yonks.  some of the replies posted after youve clearly stated the coorect procedures for resolving technical issues are moronic to say the least. people need to give it a rest and if you experience tech difficulties then contact customer help as advised and stop whinging on here

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  • BELL_POKERBELL_POKER
    edited November 2012
    and to further clarify the whinging ones are the ones saying BS and being sarcastic about great customer service etc, those who have a particular issue and wishing for a resolution were not included in my rant  ; )
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  • nickkaynickkay
    edited November 2012
    After a substantial break from online poker with Sky, I wanted to return and so tried to deposit. On doing so, I was told that it was a problem with my bank. After asking the bank, they said it was nothing at there end and the Sky customer service lady (who was very helpful) said it definitly wasn't a problem at their end.

    I was wondering if it was possible to unregister all my registered cards and then re register to see if this resolves the problem as I only have the one bank account.

    Any help would be much appreciated.
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  • lolli67lolli67
    edited December 2012
    I find it really confusing when I register for a tournament, it takes my money , then wont let me launch the tournament. Am I doing something wrong? 
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  • AcidMan27AcidMan27
    edited December 2012
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ]:
    I find it really confusing when I register for a tournament, it takes my money , then wont let me launch the tournament. Am I doing something wrong? 
    Posted by lolli67

    What kind of tournament is it? I'm guessing it's a sheduled MTT (Multi Table Tournament).

    If it is this, then it will start at a certain time. It will tell you all the info when you click to register for it. Have a look for the start time and it will automatically launch if you're logged in when it does start.

    If this isn't happening then you may have something blocking it on your pc.

    How are you playing on the site? Have you downloaded the software client or are you playing through your web browser?
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  • pompeyredpompeyred
    edited January 2013
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ]:
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ] : What kind of tournament is it? I'm guessing it's a sheduled MTT (Multi Table Tournament). If it is this, then it will start at a certain time. It will tell you all the info when you click to register for it. Have a look for the start time and it will automatically launch if you're logged in when it does start. If this isn't happening then you may have something blocking it on your pc. How are you playing on the site? Have you downloaded the software client or are you playing through your web browser?
    Posted by AcidMan27

    im giving up playing here. sit and go tourneys that take 15 minutes to open up, sat looking at a black screen with a grey circle going round isnt my idea of fun when iv paid a few quid to play poker. its not even massive stakes but thats not the point. live chat customer care........... care! lol, i won't go there as i might say something i shouldn't. load of cobblers im afraid, 
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  • scouse_redscouse_red
    edited January 2013
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ]:
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ] : im giving up playing here. sit and go tourneys that take 15 minutes to open up, sat looking at a black screen with a grey circle going round isnt my idea of fun when iv paid a few quid to play poker. its not even massive stakes but thats not the point. live chat customer care........... care! lol, i won't go there as i might say something i shouldn't. load of cobblers im afraid, 
    Posted by pompeyred
    can you post some details of your set up whether using the download or a browser,

    wireless / dongle that sort of stuff, someone may then be able to help



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  • unknown_usernameunknown_username
    edited January 2013
    MY ALIAS HAS BEEN CHANGED.
    Been in touch with customer care but have heard nothing.
    Anyone have any suggestions.
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  • fuzzmuff63fuzzmuff63
    edited February 2013
    Reading the above posts just confirmed what I thought about this site. The worst poker software out there. A split second to make a decision is rubbish. No two ways about it, and I've played here for a few months but the same problems that are aired above have persisted. I've sent in my complaints, but I don't expect it to get better. You'll lose more players if you don't sort it out. Watching a KK etc folded before you can even click the raise button is no fun. Sky as a company have so much money, yet this poker site is a total donkey. Shame really, coz it could be a good site for UK players.
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  • StuPeasStuPeas
    edited July 2013
    The £10 sign up cash is bogus, you don't get cash you get tokens and they are rubbish as well.

    If you use a token to register for a sit-and-go then cancel registration the token vanishes. NO WARNING OF THIS IS GIVEN IT JUST VANISHES AS THOUGH IT IS USED EVEN THOUGH IT HAS NOT BEEN USED.

    I lost more than half of my free credit because of this!

    They should give you £10 CASH like it says not flaming tokens!

    PURPOSEFULLY MISLEADING! IT'S JUST PLAIN WRONG!
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  • jonjo75jonjo75
    edited July 2013
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ]:
    The £10 sign up cash is bogus, you don't get cash you get tokens and they are rubbish as well. If you use a token to register for a sit-and-go then cancel registration the token vanishes. NO WARNING OF THIS IS GIVEN IT JUST VANISHES AS THOUGH IT IS USED EVEN THOUGH IT HAS NOT BEEN USED. I lost more than half of my free credit because of this! They should give you £10 CASH like it says not flaming tokens! PURPOSEFULLY MISLEADING! IT'S JUST PLAIN WRONG!
    Posted by StuPeas
    LOL
    Funniest post of the week.
    Keep up the good work.
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  • StuPeasStuPeas
    edited July 2013
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ]:
    In Response to Re: Technical problem? Here's what to do.... [PLEASE READ] : LOL Funniest post of the week. Keep up the good work.
    Posted by jonjo75
    Hehe, glad to be of amusement jonjo!
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