I bet no1 has ever seen this before...

FlashFlush

Player	Action	Cards	Amount	Pot	Balance
The_Pup518	Small blind		£0.25	£0.25	£23.59
Fabregas	Big blind		£0.50	£0.75	£48.75
mag70	Sit out
FlashFlush	Big blind		£0.50	£1.25	£49.50
	Your hole cards	8 8
mlofty01	Call		£0.50	£1.75	£43.30
FlashFlush	Raise		£1.50	£3.25	£48.00
ali_9119	Fold
The_Pup518	Fold
Fabregas	Fold
mlofty01	Call		£1.50	£4.75	£41.80
Flop
		5 9 10
mlofty01	Check
FlashFlush	Bet		£3.00	£7.75	£45.00
mlofty01	Fold
FlashFlush	Muck
The_Pup518	Win		£0.24		£23.83
Fabregas	Win		£0.48		£49.23

christiann

In Response to I bet no1 has ever seen this before...:

Player Action Cards Amount Pot Balance The_Pup518 Small blind   £0.25 £0.25 £23.59 Fabregas Big blind   £0.50 £0.75 £48.75 mag70 Sit out         FlashFlush Big blind   £0.50 £1.25 £49.50   Your hole cards 8 8       mlofty01 Call   £0.50 £1.75 £43.30 FlashFlush Raise   £1.50 £3.25 £48.00 ali_9119 Fold         The_Pup518 Fold         Fabregas Fold         mlofty01 Call   £1.50 £4.75 £41.80 Flop     5 9 10       mlofty01 Check         FlashFlush Bet   £3.00 £7.75 £45.00 mlofty01 Fold         FlashFlush Muck         The_Pup518 Win   £0.24   £23.83 Fabregas Win   £0.48   £49.23
Posted by FlashFlush

Double you tea eff?

Any2Suited

Any joy with customer services!!! Proper "area 51" poker fixed thread awaits.....and with evidence!

beaneh

ah burnshitz has been having this problem. looks likes its multiple people no wonder customer service is so busy.

have  no fear i'm sure it will get sorted.

FlashFlush

Playing 7 tables and he queue is too long to wait, so will report it later

Boonicon

im on it flashflush. my 15 quid pot, which i won, as everybody else folded,  got split 6 way as far as i can tell.

unknown_username

In Response to Re: I bet no1 has ever seen this before...:

im on it flashflush. my 15 quid pot, which i won, as everybody else folded,  got split 6 way as far as i can tell.
Posted by Boonicon

 Someone as posted something very simular to this in Technical Queries and for some strange reason a Mod as moved it to Area51.
 

Boonicon

Been on to customer services live chat thing with hand ID and got this sorted very quickly.  They said if anyone is having this, or any of the other problems (seeing past flop, not being able to see whole cards etc), to make sure to report it.

DAIBOOT

It just seems that there is always a problem with sky once or twice you can live with but it seems to me that they are coming thick and fast at the moment!!! This is even making me wonder if its time to move !!!!!!!

FlashFlush

In Response to Re: I bet no1 has ever seen this before...:

Been on to customer services live chat thing with hand ID and got this sorted very quickly.  They said if anyone is having this, or any of the other problems (seeing past flop, not being able to see whole cards etc), to make sure to report it.
Posted by Boonicon

Had that as well at one point but don't know the hand ID

Machka

Ben, was your hand when you were playing with Redmond?  I saw a weird split happen on your table and have witnessed a few others too.

bandini

Something similar happened to me when I was running deep in The Open. Shoved twice with pps and the hand played out with nothing happening. Rather annoying at the time.

I saw 3 river cards dealt once too. One on top of the other with a round of betting after each. I wasn't involved in the pot so have no idea what was actually happening.

Machka

In Response to Re: I bet no1 has ever seen this before...:

Something similar happened to me when I was running deep in The Open. Shoved twice with pps and the hand played out with nothing happening. Rather annoying at the time. I saw 3 river cards dealt once too. One on top of the other with a round of betting after each. I wasn't involved in the pot so have no idea what was actually happening.
Posted by bandini

Been on the sauce again? ;-)

FlashFlush

I have spoken to Customer Care and they said there site/download had a blip at a certain time and cancelled some hands in progress, They checked all my other hands around that time and all others played out correctly

FINS

PlayerActionCardsAmountPotBalanceBeansfum1Small blind £0.15£0.15£26.52FINSBig blind £0.30£0.45£50.80rsvrcool01Big blind £0.30£0.75£7.70 Your hole cardshttps://www.skypoker.com/img/site/heart.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="heart">7https://www.skypoker.com/img/site/club.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="club">9   rsvrcool01Check    ambzCall £0.30£1.05£10.95SQUIRREL3Fold    https://www.skypoker.com/img/site/hhdealer.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: transparent; background-position: 100% 100%; background-repeat: no-repeat no-repeat; margin: 0px" class="dealer">mat01Fold    Beansfum1Call £0.15£1.20£26.37FINSCheck    Flop  

• https://www.skypoker.com/img/site/heart.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="heart">8
• https://www.skypoker.com/img/site/diamond.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="diamond">6
• https://www.skypoker.com/img/site/club.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="club">8

   Beansfum1Check    FINSCheck    rsvrcool01Bet £0.30£1.50£7.40ambzFold    Beansfum1Fold    FINSCall £0.30£1.80£50.50Turn  

• https://www.skypoker.com/img/site/club.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="club">2

   FINSCheck    rsvrcool01Check    River  

• https://www.skypoker.com/img/site/diamond.gif'); background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; display: block; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat; border-width: 1px; border-color: #9bc3e5; border-style: solid" class="diamond">A

   FINSBet £1.80£3.60£48.70rsvrcool01Fold    FINSMuck    Beansfum1Win £0.29 £26.66ambzWin £0.28 £11.23rsvrcool01Win £0.57 £7.97FINSWin £0.57 £49.27FINSReturn £1.80£0.09£51.07

FINS

wish i knew how to post a hand lol.

this has happened so many times tho last couple of days what is going on??

donkeyplop

In Response to Re: I bet no1 has ever seen this before...:

wish i knew how to post a hand lol. this has happened so many times tho last couple of days what is going on??
Posted by FINS

When posting do it in internet explorer, it comes out better!

FINS

 Over past week or too have had a few issues with playing poker on sky such as playing a hand and betting everyone folding and the pot being shared???

eg hand id 307063664.

this has happened lots of times  and i am losing money,

also have occasions when i cannot see my cards and even had my avatar and name in 2 seats??when this occurs i have to reload the tables so annoying,what is going on,starting to lose confidence with the site now which i am gutted about as i love playing on sky poker but i keep losing money through this ,.can someone please look into these issues for me,many thanks.I have contacted cc and am awaiting a response.

MP33

In Response to Re: I bet no1 has ever seen this before...:

In Response to Re: I bet no1 has ever seen this before... : Had that as well at one point but don't know the hand ID
Posted by FlashFlush

+1  cards were face down. (about 3 hours ago)  Never happened before tho

MP33

erm - Think i,ll just leave it   - copied from technical area

contact our customer carer team and have the following information to hand -

·         Username

·         Poker Alias

·         Time of disconnect

·         Hand ID (s)

·         Has this happened for you before?

·         If so when (approx)

·         Geographical location of the user

·         ISP

·         Browser

·         Operating System

·         Version of flash Player

·         Were you running other applications at the time?

Once the customer care team have all of this information, it will be passed to our technical team for investigation.  They will also endeavour to respond to you within 48 hours.

hurst05

i cant remember all the details but ive had it a few times where ive been dealt cards, get the choice to call, fold raise etc but cant see my cards.

DOHHHHHHH

I get it alot also.

But when it happens, it really is alot easier to just ignore it than it is to go through the whole process of recording all the details and stuff, especially when multi tabling. 

It adds up though, and is really frustrating. 

 

I've just accepted it as part n parcel of playing on SP. 

It's still easier to make money here than any other site, even when u can't see ur cards!!!!

debdobs_67

Yes i had this a couple of times yesterday,not beig able to see hole cards and making bets that would not register and then it just auto folds after that,i also keep on getting disconnected from tables and LOGGED OUT OF SITE.then i have  to sign back in and wait for table/tables to reload.I honestly thought it was a problem at my end but now of course i know it is not.



COME ON SKY SORT IT OUT AND GIVE US ALL AN EXPLAINATION AS TO WHY THIS EVEN HAPPENS.

FINS

In Response to Re: I bet no1 has ever seen this before...:

 Over past week or too have had a few issues with playing poker on sky such as playing a hand and betting everyone folding and the pot being shared??? eg hand id 307063664. this has happened lots of times  and i am losing money, also have occasions when i cannot see my cards and even had my avatar and name in 2 seats??when this occurs i have to reload the tables so annoying,what is going on,starting to lose confidence with the site now which i am gutted about as i love playing on sky poker but i keep losing money through this ,.can someone please look into these issues for me,many thanks.I have contacted cc and am awaiting a response.
Posted by FINS

Just had an email back from sky which says it is a problem with my computer???

arrrrggggg!!

They clearly have not even looked at the hand id i sent them which shows me betting everyone folding and the pot getting split????

once again what is going on here??

Sky_Jordan

Hi guys,

It seemed like a few of you had a problem last night.

From the sounds of things, it was only affecting a few people which suggests it COULD be a problem with Internet provider or web browser. Either way, customer care SHOULD be able to look into it for you and sort out refunds where necessary.

I would ask you all to contact them on the links/numbers below and get it sorted.

Hope that helps you all out.

Thanks,
Jordan

yb

Tbf Jordan I think it happens to more than just a 'few people', its just that it takes so much effort to report stuff to customer services that most people don't bother. A few months ago I had a disconnection issue that was no fault of my own and was due ~ £10 as a refund, I emailed customer services and followed the template shown in the technical queries section but then they emailed me back about 2 weeks later requesting loads more details, so I just gave up after that.

Yesterday a few times I was dealt hole cards and couldn't see them, all I could see was the board from the previous hand still. And a couple of times there were pretty big pots that were then split 6-way when it was won without s/d.

debdobs_67

In Response to Re: I bet no1 has ever seen this before...:

Hi guys, It seemed like a few of you had a problem last night. From the sounds of things, it was only affecting a few people which suggests it COULD be a problem with Internet provider or web browser. Either way, customer care SHOULD be able to look into it for you and sort out refunds where necessary. I would ask you all to contact them on the links/numbers below and get it sorted. Hope that helps you all out. Thanks, Jordan
Posted by Sky_Jordan

I think this answer is pretty weak imo,there IS clearly something amiss and feel you should be doing far MORE to rectify it,xxx

FINS

right this just happened again a 7 pound pot i bet the only guy left folds and the pot is split between everyone???

in the chatbox the guy said he was auto folded?? but was going to fold anyway.

could someone please look into this as it is costing me now!

there is clearly a software problem here as i said earlier i have contacted customer care twice now but they wont accept there is a problem i dont know what else to do.

rapidly losing confidence with this site come on someone!!!

Latest hand id affected 307087536.

steveskin1

Come on Sky.
Stop burying your heads in the sand and sort this out.

Your customers need, and deserve, a system they can trust to be correct.

DOHHHHHHH

In Response to Re: I bet no1 has ever seen this before...:

right this just happened again a 7 pound pot i bet the only guy left folds and the pot is split between everyone??? in the chatbox the guy said he was auto folded?? but was going to fold anyway. could someone please look into this as it is costing me now! there is clearly a software problem here as i said earlier i have contacted customer care twice now but they wont accept there is a problem i dont know what else to do. rapidly losing confidence with this site come on someone!!! Latest hand id affected 307087536.
Posted by FINS

Did u have a set again? lol

I agree though. 

Instead of closing for maintenence ever fortnight, why don't you shut the site down for 3 days solid, completely fix everything, and completely get rid of these probs that keep occurring

FINS

In Response to Re: I bet no1 has ever seen this before...:

In Response to Re: I bet no1 has ever seen this before... : Did u have a set again? lol I agree though.  Instead of closing for maintenence ever fortnight, why don't you shut the site down for 3 days solid, completely fix everything, and completely get rid of these probs that keep occurring
Posted by DOHHHHHHH

i only bet flop when i hit a set u know that !!

no i actually just got a 7 quid refund whilst on the phone after the guy checked out the hand, but they still wont admit there is a widespread problem although the guy said he would send it to the tech chaps.

Proper doing my head in why cant they just admit there is a software glitch??