Site Problems Friday 2030 - Please do not flood forum

SolarCarro

Customer Services will no doubt deal

Dave

TRIP5

Good Idea...Top Thread!!!!

Goooo TKP

xx

TommyD

Good shout Solar

I think we hit some turbulence but past it now hopefully

tikay1

Yup, there was a brief hiatus, but it seems fine now, at least it seems to be for me.

Head Office are aware, & I hope nobody was too inconvenienced.

If you have any concerns as to game play, please contact Customer Care.

Apologies.

Kiwini4u

Thanks Dave, I think they have fixed it.  I blame Orford!!!!!

SHANXTA

Have e-mailed cust service as being disconnected from dym's whilst one person remains connected isn't overly helpful

However after the uninterested and somewhat rude reply i received when there was problems a few months back, i'm not holding out much hope.

pod1

at best a pain in the glutamus at worst amateurish ( and i dont care if i spelt it wrong) 40mins into a nl50 hu game and booooom gone!! download version as well. it aint right!!!

silentbob

It appears that a lot of people are still having problems as I'm sat in a long queue trying to get through to cs.

DOHHHHHHH

How many times?

Essential maintainence and updates really aren't essential if this is the result 50% of the time.

Ploppy33

These thing happen

For myself I think the site runs well - I cant think of ANYTHING that runs perfectly all the time. (My poker is the only thing that runs perfectly badly all the time tho!)

Im sure customer care will sort any probs

major1962

Tried customer services, got a busy tone, then when i got through i was met with a recorded message "your call is important to us, please hold" So i did for 17 mins!!!

I dont mind so much but as in my previous thread, my opponent maned to get back on and steal my blinds to win our heads up battle  in a bounty hunter of 3 hrs!!

DOHHHHHHH

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

These thing happen For myself I think the site runs well - I cant think of ANYTHING that runs perfectly all the time. (My poker is the only thing that runs perfectly badly all the time tho!) Im sure customer care will sort any probs
Posted by Ploppy33

99% of other poker sites.

GREGHOGG

im only number 81 in the queue for customer care

im patient, ill wait.

silentbob

And there goes my tournament entry

Kiwini4u

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

In Response to Re: Site Problems Friday 2030 - Please do not flood forum : 99% of other poker sites.
Posted by DOHHHHHHH

You must be kidding, I used to be on a site that had to close down for two WEEKS to sort out their systems only for it to go wrong again within 24 hours, so Sky have a long way to go before they get THAT bad.

DOHHHHHHH

If I'm lucky, I get my tourny entry free back from CC?

I could make 4 times that in the time it would take me to get there - but what about the money I should/probably would have won, had I had the chance to finish the tournament I was playing?

NODEAL

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

Yup, there was a brief hiatus, but it seems fine now, at least it seems to be for me. Head Office are aware, & I hope nobody was too inconvenienced. If you have any concerns as to game play, please contact Customer Care. Apologies.
Posted by tikay1

No one believes your tikay bud,    give up

NODEAL

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

im only number 81 in the queue for customer care im patient, ill wait.
Posted by GREGHOGG

lol

waller02

i like the way you say dont flood forum by setting up a thread......on the forum, it cant have affected everyone because by the time i was reconnected i was out of the 3 dyms costing me 15 quid nice one!! cc wont care its like banging ur head against a brick wall with those halfwits! chance of a refund???? very much doubt it!

silver8ack

so much for the stamp freeroll still can not get on.

sky is getting worse by all account maybe they should get a decent programmer and keep rach away from the system.

slaverchop

I cant get on either was in BH  

silver8ack

just checked again and how come that a certain few are in the freeroll is just skys select few that are allowed in to win should be rerun to make it fare.

QUICKFEET

There's always tomorrow Dohhhhhhhhhhhhhhhhhhhhh

I too am wait for a CC agent to chat to me.

Is it standard practice for Sky to automatically refund entries to tourneys in these situations or do you have to ask nicely

I see there were over 6,000 people logged on - no wonder it fell over!

I'm an IT Capacity Planner by trade!

silentbob

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

so much for the stamp freeroll still can not get on. sky is getting worse by all account maybe they should get a decent programmer and keep rach away from the system.
Posted by silver8ack

Totally agree.

TBH, I feel a bit stupid complaining cos I can't play this but it's the principle of it. I thought the download would resolve all of these issues but they seem to be getting worse lately

Red_King

ARE WE THERE YET!

ARE WE THERE YET!

ARE WE THERE YET!

ARE WE THERE YET!

doddles

   Had been in 8.30 1k bh  about 10 mins and bang  so is it safe to enter 9.30 bh

Kiwini4u

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

i like the way you say dont flood forum by setting up a thread......on the forum, it cant have affected everyone because by the time i was reconnected i was out of the 3 dyms costing me 15 quid nice one!! cc wont care its like banging ur head against a brick wall with those halfwits! chance of a refund???? very much doubt it!
Posted by waller02

I hope when you contact customer care you dont call them that or I would say that your chance of getting a refund IS zero.  When I worked for a call centre people who swore at us always got put to the back of the refunds queue. Politeness costs nothing.

GREGHOGG

On the upside over 6000 people online!!! WOW!

And im only 42 in the queue now. Trevor Harris was 33rd.

Mikey2216

IMHO there should be a standard response to these problems. Return of entry fee as a minimum.
Basically we pay Sky to provide a service and if they fail they should not profit by it. They should not break even either.

I'm not knocking Sky as I think the site is great BUT there should be accountability in these dealings just as there would be if we were all face to face.

waller02

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

There's always tomorrow Dohhhhhhhhhhhhhhhhhhhhh I too am wait for a CC agent to chat to me. Is it standard practice for Sky to automatically refund entries to tourneys in these situations or do you have to ask nicely I see there were over 6,000 people logged on - no wonder it fell over! I'm an IT Capacity Planner by trade!
Posted by QUICKFEET

there are plenty of other sites with 10 or 20 times that amount of traffic and they handle it fine, so much for this download version being the mutts nuts! this isnt the first time this has happened and everytime it has cost me and plenty of other peeps money, will we be refunded? dont hold ur breath!!!

Kiwini4u

In Response to Re: Site Problems Friday 2030 - Please do not flood forum:

   Had been in 8.30 1k bh  about 10 mins and bang  so is it safe to enter 9.30 bh
Posted by doddles

Don't know about other games but I am in the 9.00 TSP classic and its running fine.