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Sky, sort it out!!!!!!
That is all.
At least that's progress and we all benefit from the positive side that the numbers seem to be rising on the site - all the Open's and mtt's around it are getting good size fields now.
I managed to get back quite quickly by abandoning the Download and going back to ye olde browser version - others I spoke to did the same. Top tip?
To calm nerves and stop the irritation of calling CC I think one of "the suits" should be working during the peak hours on the site (8pm to midnight?) and post on the Forum when there is a problem i.e. declare when they have made the decision that refunds will be paid and to call back in the morning. How many times have you sat on the site for an hour waiting for CC not knowing if you will be refunded if you go to bed?
Apologies to Penguin7 for stealing chips for a while (I heard the legendary tale of Phil12UK folding in the £220 (whilst HU) in this situation but it was too early in tourney to do that).
on a serious note from what i have heard CC did a great job of helping every one last so wd CC!!!
Afternoon.
I am NOT authorised to offer any explanation or issue any statement as to what happened last night, but I would like to say many thanks to most people for being particularly understanding. I think our Community were seen at their best last night. The outage was about 6 minutes, I believe, but sometimes the after-effects take a while to work through.
I have sent this thread to the Suits, & asked them to particularly note the Posts by Supernova & Doudeau, both of which I felt were particularly fair & reasonable. In fact, I discussed Supernova's Post with "The Guv'nor" this morning, & expressed my views.
As to Doudeau, he makes a very valid point, too, as to having a "spokesman" available. I'm not authorised to be that person, but I'm usually on the Site, as I was last night, so I do try to handle some of the stuff.
The suits will shake the tree as to what happened last night & get to the bottom of it, though I very much hope that one poster's request for "heads to roll" was not a serious suggestion. I might be next in the head-rolling queue, see?
I know NOTHING about IT infrastructure, like most players, but the outage, which was some 6 minutes, affected both Flash Client AND the Download identically, so it does not take an Einstein to work out that it was not related to the Download, it was "upstream".
All this is "after-the-event" stuff & nonsense, of course - the outage should not have happened, end of. For my part, as a Member of the Team, I very much regret it. And it's no consolation to those who had probs last night, but all of us here at Sky Poker felt equally frustrated, because we are working very hard to build something special here. Luckily, our Clients are special too.
Together, we will get there.
PLUS TO STRONG & I APOLOGIZE FOR THIS .
I HAVE DELTED SAID POST .
[QUOTE]To me asking for my money back is begging, I'll never do it - It's obviously an innocent error, nobody means it to happen, but it happens soooooooo often, that obviously someone isn't doing their job properly. Is that not a fair conclusion? I was 3 handed in a 5 pound sit and go, with 1 short stack, an average stack, and I was chip leader with the average stack around 40 big blinds. When I returned, I was the small stack, and the blinds were at shove/fold, I had 11 bigs. We're talking £25, which is so d all...... But that realllllllllllllllly isn'y the point.......... I aint gonna go asking for my 5r back obv, what I would like to ask though, is that they stop it happening!!!! -And if the current staff can't make that happen - employ some that can. It's ridic.
Posted by DOHHHHHHH
what if it was the vegas £1100 qualifier
mine took about 20min to come on i was in the stamp game didnt lose much
i would like to say that evey time theres been a prob on site and only some can play i always had big hands that i missed out on.....last night when i got back on i checked the hh and it was poor cards so thanks for that sky lol
to me the cc seems to have improved alot.....ive had alot of trouble with the download and had to call in alot with it and they have helped alot.....but on the other side the tech team i cant say have been helpfull at all
i think its a good idea to have some1 there to sort these out but would not like it to be tk as i think it would take him away from alot of stuff he already does
a+ sky keep it up