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Basically we pay Sky to provide a service and if they fail they should not profit by it. They should not break even either.
I'm not knocking Sky as I think the site is great BUT there should be accountability in these dealings just as there would be if we were all face to face.
It's around an hour since the £6k rebuy game went down - it's obviously now working for some.
Looking at tourney lobby, I've just been blinded out from around 1500 chips.
Customer services just disconnects when you try ringing - would a recorded message be too much trouble if they're getting too many calls?
If I wanted to watch a screen full of nothing, I'd go downstairs and watch tv with the missus.
I think I am justified in asking for a refund of my entry fee but would suggest that it is best done by email. From previous experience it takes time but does come.
It is so frustrating from a purely poker point of view to have played well for an hour and a half in a tournament then see it all wasted. I was confident that the new downloadable would solve these problems but now am not so sure.
Please understand is that EVERYONE is trying to get to Customer Care at the moment...They know what is going on and you will get a refund!!! (Unless your JJ and can't be bothered asking obv.) I would suggest waiting till all of the 442nd in queue people are done and try later on tonight or tomorrow...
Sky are not theives and will not take your money...all tourney entries have always been refunded in the whole time I've played at Sky, and will continue to do so under these circumstances..it just makes good business sense!!
Keep Calm Carry On & GL when you get back online
xx
Going to log off now, may try CC again tomorrow when it's quieter
it does take some persistence (well like 3/4 emails) but I have always got my money back. this has added up to well over £300 over the last couple of years
anyone who doesn't do the same is a bit of an idiot IMO. Takes 2 mins max per email.
the reason why Sky get away with not auto-refunding people, which they should be doing as most other poker sites do that, is because people are so lazy and apathetic and think 'oh well its only a tenner i wouldn't have cashed anyway'.
tonights issue didn't affect me much, I was back on the tables within 10 mins. however I was one of the lucky ones and I suggest that if you had your tournie severly affected by this then email Sky and get your money baclk
The "poundland" of online poker.
They said it was a fault with the download version, I told them i was using a browser, which one they asked - firefox chrome IE safari - pick one I said they all don't work - it's a problem with your version of adobe flash they said, I told them that was updated this morning and I'd played since then - well then everyone else is back on now so it's a fault with your computer they said.....that took 45 mins and then I was told not to log on until I was out of the freeroll...now - is it me or does anyone else smell something funny here and that is what annoys me - being told it's my fault when it's obviously not. Honesty goes along way Sky.....
They never ever ever do and everything is always a problem at your end even when it affects the whole site at once.
Dont hurt tikay tho
peter
got to say ty to sky ive had alot of probs with my download version and they have give me my money back from that and also a good will credit so fair play to them as they didnt have to do it
I have not deposited any funds on here since the end of November. This action was taken in protest at some of us getting "tourney tokens" and some not. Very unfair. (imo) I even got bumped out of a TSP Classic entry which I won in December. (contacted CC, who were going to look into it) (LOL).
Have only been playing in freerolls since then, but tbh have been enjoying them. The general standard of play has been improving in these games. (again imo)
Freeroll tonight was bit of a disaster though... "The Superstamp, £500 worth of free bets to be won" job.
1500 runners, seemed to take a long time to load....had lost a bb and a sb by the time it loaded...no problem....then the game crashed, error message on screen a phone number to call that is broken!?!?
Tried reloading, disconnecting, the download version....all to no avail.
Try on-line chat (massive lol) at 3rd attempt after TWICE waiting ages just to get a "we are having technical problems we are aware of blah blah blah" message, I chat with someone.
Explained that I was unable to get into this freeroll after it crashed. (despite several attempts)
Blinded out by now (finished 500th out of 1500 woo-hoo) without playing a hand.
On line chat seemed more interested in my web browser?
Tried to explain that I never have this problem on any of the proper sites and that I was already OUT of this tournament, was just enquiring if this tourney would be replayed as it was clear lots of people were having or continuing to have a problem participating.
"You will be refunded" mmmm. Had already stated it was a freeroll, so you will have gathered that the lady was not the brightest of people.
"There is nothing to refund you". I kinda guessed that, but just wanted to say I felt that is was unfair that a small amount of the field would win the prizes between them in a favourable position (with lots of us unable to play)
Had to give up in the end..........
Sky........the Poundland of Online Poker.
Too many cliques and too much ignorance displayed to way too many of its customers.
I still LOVE watching 865, but I now only use SkyPoker to catch up with my friends on the community pages and play freerolls (which I enjoy, but rarely played when I was funding on here). Thankfully my money is welcomed at PaddyPower, 888 and Pokerstars.
Rant over.
emilyegg