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Desperate for some advice!

13

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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    In Response to Re: Desperate for some advice! : Can you remove DHCP from the equation? You'll need to manually configure your PC's IP address (make sure it doesn't clash with another device), Subnet Mask (whatever the router uses, most probably 255.255.255.0) and Default Gateway (address of your router). And you'll need to manually configure the DNS to point to your ISP's DNS servers. Are you ok with that?
    Posted by NoseyBonk
    I think i posted a link about this somewhere earlier in the thread...

    Is this what you mean? Shall i follow it step by step?

    http://portforward.com/networking/static-vista.htm

    Edit: Also do i need to do this on the main pc downstairs, or my PC upstairs, or both?
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  • NoseyBonkNoseyBonk
    edited June 2011
    In Response to Re: Desperate for some advice!:
    In Response to Re: Desperate for some advice! : I think i posted a link about this somewhere earlier in the thread... Is this what you mean? Shall i follow it step by step? http://portforward.com/networking/static-vista.htm Edit: Also do i need to do this on the main pc downstairs, or my PC upstairs, or both?
    Posted by splashies
    I think that looks ok (I've never used Vista so not familiar with it's 'look'). You're not using port forwarding but the configuration instructions still apply. There's a lot of settings to get right so if afterwards you can't get any network activity then you can switch back to 'auto' / DHCP.
    Good lucks!
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    In Response to Re: Desperate for some advice! : I think that looks ok (I've never used Vista so not familiar with it's 'look'). You're not using port forwarding but the configuration instructions still apply. There's a lot of settings to get right so if afterwards you can't get any network activity then you can switch back to 'auto' / DHCP. Good lucks!
    Posted by NoseyBonk
    thank you. yes if it doesnt work i will make sure i'll put it back to what it was.

    One quick question before i start. Do i do it on main pc or is ok on my 1 upstairs. or both?

    My IP address for my router is 78.86.238.72 so shall i just add a 1 at the end when putting on the new address?
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  • NoseyBonkNoseyBonk
    edited June 2011
    I'd do all of them.

    That address is not the LAN side address - it's the public (internet) facing address - so no you don't want to change your PCs to anything like that. Do you have the LAN IP address of the router? Presumably what you were pinging or were you pinging the 78 address (?)
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    I'd do all of them. That address is not the LAN side address - it's the public (internet) facing address - so no you don't want to change your PCs to anything like that. Do you have the LAN IP address of the router? Presumably what you were pinging or were you pinging the 78 address (?)
    Posted by NoseyBonk
    i was pinging the 78 address.

    Ok think i have found it

    192.168.1.64

    That sound right?
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  • NoseyBonkNoseyBonk
    edited June 2011
    That's the one.

    The subnet mask is probably 255.255.255.0 (can you confirm?). If so all devices need to be uniquely addressed but must start with 192.168.1 ... and then a unique number of your choice between 1 and 254 (inclusive)

    If the subnet mask is not 255.255.255.0 then that changes things again.......
     
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    That's the one. The subnet mask is probably 255.255.255.0 (can you confirm?). If so all devices need to be uniquely addressed but must start with 192.168.1 ... and then a unique number of your choice between 1 and 254 (inclusive) If the subnet mask is not 255.255.255.0 then that changes things again.......  
    Posted by NoseyBonk
    yes thats the subnet mask. I need to ring O2 for the DNS servers then i should be able to do it.
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  • splashiessplashies
    edited June 2011
    Ok I have now manually configured my IP address for this computer and also the main one downstairs.

    Took me a while to convince O2 to give me the two addresses for the DNS servers. But they did in the end.

    So is that all complete now? Just gotta sit back and wait?
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  • NoseyBonkNoseyBonk
    edited June 2011
    Nice one. Yep just sit back and see - at least you've removed another element. These things are often a process of elimination.

    I have no idea why they'd not want to give you DNS addresses - odd folks! It's not secret information lol.
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    Nice one. Yep just sit back and see - at least you've removed another element. These things are often a process of elimination. I have no idea why they'd not want to give you DNS addresses - odd folks! It's not secret information lol.
    Posted by NoseyBonk
    Thank you, really appreciate all your advice. Lets hope this is the end of it.
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  • NoseyBonkNoseyBonk
    edited June 2011
    No probs. Fingers crossed................................
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  • splashiessplashies
    edited June 2011
    Right then. Only had two drop outs yesterday. Both lasted less than 30 seconds so I'm pretty happy with that.
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  • AcidMan27AcidMan27
    edited June 2011
    You shouldn't be geting any drop outs at all though. So there's still a problem somewhere.


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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    You shouldn't be geting any drop outs at all though. So there's still a problem somewhere.
    Posted by AcidMan27
    I know but iv tried so much and it is getting better.

    Had two more again today both lasted about 30 secs.
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  • NoseyBonkNoseyBonk
    edited June 2011
    I wonder if the 'Uptime' for your DSL or Internet resets back to 0 days 0 hours 0 mins after you've experienced this issue?

    I've sent you a mail to explain where you should find this info.
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    I wonder if the 'Uptime' for your DSL or Internet resets back to 0 days 0 hours 0 mins after you've experienced this issue? I've sent you a mail to explain where you should find this info.
    Posted by NoseyBonk
    Morning mate...

    Just checked the email. I've looked in all places for all of that information but can't find it.

    The "uptime" does go back to zero after a drop out yes.
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  • NoseyBonkNoseyBonk
    edited June 2011
    What model is your router? I'll download a manual
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  • splashiessplashies
    edited June 2011
    Thomson TG587n v2
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  • NoseyBonkNoseyBonk
    edited June 2011
    Odd that you can't find that info then - from the manual it looks the same as my TG585 :-/
    Are you logged into the router as 'Administrator'?
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    Odd that you can't find that info then - from the manual it looks the same as my TG585 :-/ Are you logged into the router as 'Administrator'?
    Posted by NoseyBonk
    Yes I'm logged in as admin...

    Under Broadband connection i go to DSL connection. There is no details tab in the top right corner, just the an overview which only shows about 4 pieces of info which i copy and pasted to you on friday.

    I have also looked in every other section to try and find this info. Just not there.

    Very strange then... already had two dropouts today :(.

    My router is currently right next to a radiator, i read somewhere that this might be a problem?

    Also shall i plug my router into the main box in the hallway? (This would be very difficult for me to then plug it into the PC via ethernet cable)
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  • NoseyBonkNoseyBonk
    edited June 2011
    Gotta pop out now but I have just mailed you another JPG just to verify something. Those DSL stats would be useful.
    Laters...
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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    Gotta pop out now but I have just mailed you another JPG just to verify something. Those DSL stats would be useful. Laters...
    Posted by NoseyBonk
    Thank you, i just sent a picture back to you (hopefully).

    Catch you later, Cheers!
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  • AcidMan27AcidMan27
    edited June 2011
    Th radiator will only be a problem when it's switched on as it can cause overheating in your router.

    The metal could also cause interference with the wifi but seeing as you're not using wifi that won't be a problem.


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  • splashiessplashies
    edited June 2011
    In Response to Re: Desperate for some advice!:
    Th radiator will only be a problem when it's switched on as it can cause overheating in your router. The metal could also cause interference with the wifi but seeing as you're not using wifi that won't be a problem.
    Posted by AcidMan27
    Thanks yeh its not on at all at the minute so that can't be the problem. Cheers.
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  • NoseyBonkNoseyBonk
    edited June 2011
    I've had some offline contact with splashies and it appears his broadband provider has locked down the router firmware and the telnet interface so it's not possible to obtain the DSL link information (Line Att / SN Margin or Signal To Noise Ratio for example).
    Dunno what you techies think (Acid and Machka and co) but I think it's important to establish if a really low DSL SNR could be making the connection unreliable (?) I suggested he contact his customer services to see if they can tell.

    Good luck Splashies!

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  • MachkaMachka
    edited June 2011
    Definitely sounds like we, and by we I mean NoseyBonk, has done everything possible to help remotely.  Sounds like CS from his ISP is needed to solve this one.
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  • AcidMan27AcidMan27
    edited June 2011
    Yeah I agree.

    Glad we could solve this problem for him machka.

    Noseybonk could have helped out a bit more though.

    ; ) <<<<<smiley face jokey icon.




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  • splashiessplashies
    edited June 2011
    Yes i think you're right Machka. Im overwhelmed at all the help iv had on here and by email, 90 odd posts shows that.

    Special thanks to Noseybonk!

    Il keep on with CC with my provider to hopefully find a resolution. They have increased my signal to noise ratio from 6db to 9db. Had 1 dropout since then too.

    The dropouts all last for less than 30 seconds now, so it's manageable for the time being.

    Thank you all once again, il keep you updated.
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  • splashiessplashies
    edited June 2011
    Right then, I think increasing my signal to noise ratio has worked.

    No dropouts for 2 weeks now. Though downloading anything takes 10x longer now. But im so glad i can play poker again without worrying about losing connection.

    Thanks Mr Nosey.

    One question...

    Is there anything i can do to speed up download speeds, or will it be like this forever since i increased my signal to noise ratio?
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  • NoseyBonkNoseyBonk
    edited June 2011
    What speed are you connecting at now?

    I had some problems too about a week ago after about 30 days of perfection at around 6db SnR, forcing me to tweek my DSL profile to increase the SnR. However this didn't cost me too much in terms of speed (went from 11,500kbps down to 10,500kbps) so still fairly quick but more reliable.

    I doubt there's anything you can do without risking reliability...    Unless you ditch DSL and get a leased-line of course :-D
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