Going slowwwwwww.......

Unknown

On 1 table whilst the other three are running fine.

As are the other 2 sites I'm playing on.

It surely canny be just me, coz it's too wierd......

1 tabling is tilting me, which is bad when multi tabling, please fix it

DOHHHHHHH

that was me btw!!!

I'll have to remember that trick when it comes to 3am! loooool

Anyway "sort it out sky" 

DOHHHHHHH

GTFO snap moving it.

absolutely ridiculous, I'm in for the night playing sky poker and I'm having problems with the site, you snap move it somewhere where I'll get a reply sometime tomorrow.

At least give it 10/15 minutes.

tyvm anyway.

AcidMan27

This has been going on a while.

AcidMan27

Just seen the response here

https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3a0b0e8696-8d64-4a56-8a74-73ba61953ec6Discussion%3a98f04c29-812b-41e1-9abb-1b270d2bf17f

Machka

In Response to Re: Going slowwwwwww.......:

GTFO snap moving it. absolutely ridiculous, I'm in for the night playing sky poker and I'm having problems with the site, you snap move it somewhere where I'll get a reply sometime tomorrow. At least give it 10/15 minutes. tyvm anyway.
Posted by DOHHHHHHH

To be fair DOHHHHHHH you'll never get a quick reply on the forum as that's not its purpose.  Technical Support don't look at the forum, at least not regularly.  It's for discussions rather than support.

Sky_Poker

Hi Dohhhh,

Machka is correct, whilst we appreciate your frustration, this forum is not a customer care channel. Its purpose is for discussion between community members, it is not a dedicated technical assistance operating 24 hours a day.

If you are having problems which are impacting your play then you need to report it through customer care.

Some questions which will hopefully help us investigate and resolve these problems:

Did this issue you experienced continue through the night or seem to resolve itself after a certain point?
when 1 of your tables starts lagging, what exactly does that mean? Does everything slow down? I.E. dealing of cards, movement of chips & button, or is it only slow when your turn to act. I.E. you see the 'check/bet/fold' buttons, you click the one you wish to use but then nothing happens and you are eventually timed out?
Is the slowdown instant, or is it a gradual decline in performance over several hands/minutes?
Does the slowdown ever resolve itself or does it persist until you stand up/are knocked out of that table/tournament?
have you tried closing a lagging table and re-launching, does that resolve it temporarily/permanently for that session?


We're going to close the other threads you've posted as they are all duplicates of this effectively and we want to keep all feedback in 1 place.


Sky Poker Team

AcidMan27

For me personally the lag has been just on the buttons when it's my turn, but all of the other players are also taking all of their time to act too.

So the cards are dealt at normal speed, but when it's time to act I click the button and nothing happens until the time runs down to the bottom. It's never timed me out though and the button I pressed still works eventually.

I haven't ever been able to leave a table and rejoin it as i've only ever experienced this on the cash tables and when i've left and come to rejoin it's filled up.

NoseyBonk

In Response to Re: Going slowwwwwww.......:

For me personally the lag has been just on the buttons when it's my turn, but all of the other players are also taking all of their time to act too. So the cards are dealt at normal speed, but when it's time to act I click the button and nothing happens until the time runs down to the bottom. It's never timed me out though and the button I pressed still works eventually. I haven't ever been able to leave a table and rejoin it as i've only ever experienced this on the cash tables and when i've left and come to rejoin it's filled up.
Posted by AcidMan27

Exactly the same here. I first noticed it weekend before last (2nd/3rd Jul) and have experienced the same in one game since. Note I've only ever seen this issue with ONE TABLE OPEN (I never MT). On both occasions I was using the browser client (Firefox5) rather than the download.

So everything was working perfectly except for the FOLD/CALL/RAISE buttons.

DOHHHHHHH

In the past I've had technical problems at my end, that were making sky poker unplayable for me.

By posting in the forum and recieving advice from normal forumers, I've then been able to fix the problem and be back playing normally within minutes.

It might have been something that I could fix myself, that has been the case on more than 1 occasion. So I don't understand your point about the forum being a place for "discussion between community members". - I wanted a discussion with other forumers about my technical issues, to allow me to continue playing on sky poker? 

I fail to see why you/the mods have a problem with this.

----------------------

Anyway on to the problems with lag....

Yes, I would click an action button, for example fold/raise and the time bar would run right down before my action was either implemented, or declined as "timed out" - (a red box comes up saying "your last action could not be implemented" or something like that)

Sometimes the lag seems to spread across the tables but normally it's just 1 or 2.

I did re-start 1 table and it just transfers to another.

Towards the end of the night, I was able to run 4/5 okay. Still abit "sticky" but much better than between 7-11pm.

unknown_username

Thanks Acidman that's really useful info, just to clarify, when you press the action button and nothing happens - do the bet/fold/check buttons still disappear instantly (although the no chips are put in the pot/hand folded until the timer runs down)?

Or do the action buttons remain on the screen as though they hadn't been clicked?

Can you give us a rough idea of when this is occurring, does it happen randomly day or night? or just in the evenings?


I can assure you and all that we're looking at this as a priority, we've not found any explanation at this stage so the more information we can gather the better

If this continues to happen then please could you make a note of the times and add them onto this thread so we can narrow down timings?

Kind Regards

Adam

unknown_username

Thanks for the feedback dohhhh/noseyb - as with acidman this is really useful info, our tech and dev team are investigating and i'll let you know what we find out as soon as possible

Best Wishes

Adam

AcidMan27

I can't remember if the button stays or goes as i've not had any problems the past two times i've played on the site. I've not been able to play much lately so the last time I had this problem was last week and I was experiencing this for all of that week and the week before.

I know my chips wouldn't go into the middle if i'd clicked bet/call/raise etc until my timer had gone right down to the bottom.

Same as if I chose to fold my cards they wouldn't be folded until the timer had run down.

I have never experienced a time out though, the action I chose to do has always got through ok.

I'll try a few tables later today and this evening and take more details if I experience it.

donkeyplop

I 4 table and the last few times I have played there has always been 1 table that runs slow or freezes!

Dohhhhhhhhhhhhhhh you are not alone!

unknown_username

Hi Everyone,

Here's an update as promised and some good news.

Our tech and development team believe they have pinpointed the cause of this intermittent lagging/slowdown. We have made some changes to our platform this afternoon which they are confident will prevent this happening again, so we dont expect this to be a problem this evening or in the future. 

but if you do have any problems then please let us know as usual via the various channels.

Best Wishes

Adam

AcidMan27

Thanks alot, tried four tables earlier and didn't experience any problems.

NoseyBonk

Cheers, Adam, will let you know...

Machka

In Response to Re: Going slowwwwwww.......:

In the past I've had technical problems at my end, that were making sky poker unplayable for me. By posting in the forum and recieving advice from normal forumers, I've then been able to fix the problem and be back playing normally within minutes. It might have been something that I could fix myself, that has been the case on more than 1 occasion. So I don't understand your point about the forum being a place for "discussion between community members". - I wanted a discussion with other forumers about my technical issues, to allow me to continue playing on sky poker?  I fail to see why you/the mods have a problem with this. ---------------------- Anyway on to the problems with lag.... Yes, I would click an action button, for example fold/raise and the time bar would run right down before my action was either implemented, or declined as "timed out" - (a red box comes up saying "your last action could not be implemented" or something like that) Sometimes the lag seems to spread across the tables but normally it's just 1 or 2. I did re-start 1 table and it just transfers to another. Towards the end of the night, I was able to run 4/5 okay. Still abit "sticky" but much better than between 7-11pm.
Posted by DOHHHHHHH

I don't think anyone has a problem with you asking for technical help on the forum, ever.  But in this instance you posted in the evening,

"1 tabling is tilting me, which is bad when multi tabling, please fix it "

and

"Anyway "sort it out sky""

neither of which was going to happen at 8pm by posting on the forum.

Your second thread asking for suggestions as to why this might be happening I answered with my "best guess" as to what might be going on.

wynne1938

I have had lag(slow response) all evening!
Nothing has changed. Cannot put my finger on any thing concrete!

Machka

In Response to Re: Going slowwwwwww.......:

I have had lag(slow response) all evening! Nothing has changed. Cannot put my finger on any thing concrete!
Posted by wynne1938

At a minimum I'd say post a few hand id's where you had a definite slow down.  This is the most useful information for Sky Poker to look at the issue.

spornybol

thanks for lag

Player	Action	Cards	Amount	Pot	Balance
Doo1	Small blind		£0.05	£0.05	£7.20
jjjach	Big blind		£0.10	£0.15	£11.44
	Your hole cards	7 7
spornybol	Fold
BACKFOOT	Raise		£0.40	£0.55	£11.35
johnnybo89	Fold
Doo1	Call		£0.35	£0.90	£6.85
jjjach	Fold
Flop
		Q 4 7
Doo1	Check
BACKFOOT	Check
Turn
		8
Doo1	Bet		£0.45	£1.35	£6.40
BACKFOOT	Call		£0.45	£1.80	£10.90
River
		Q
Doo1	Bet		£0.90	£2.70	£5.50
BACKFOOT	Fold
Doo1	Muck
Doo1	Win		£1.66		£7.16
Doo1	Return		£0.90	£0.14	£8.06

Prev

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Machka

Post the hand id as well spornybol.

unknown_username

I've had the same problems for 2 weeks. It was no different last night. One table times out/gets disconnection panel whilst all others are OK.

While trying to type this I'm getting a ''do you like our FB page'' popping up every few seconds. Then it refuses to go away and I have to log out and in again. Very frustrating!!!!!!!!!!!!!!

AcidMan27

Was ok when I tested last night but it sounds like the problem is still there then.

I'll be playing much longer this evening and will post any hand id's if I experience the problem again.

unknown_username

Hi All,

Our tech team have reviewed Spornybol's hand provided and they do not see any evidence that thisn is a re-occurance of the issues reported and resolved in this thread.

We don't have any explanation at present as to why Spornybol timed out in that hand, but they'll continue to investigate.

Acidman: please let us know how everything goes over the weekend, we don't expect you to receive any more of these problems, specifically a single table slowing down/lagging behind the others.

Wynne/Elsadog: If you continue to have problems then please let us know with approximate times and table/tournament names affected. A Hand Id is always the best piece of info as it covers everything we need, but we appreciate this is not always easy to provide.

Have a great weekend

Best Wishes

Adam

splashies

Mine was fine last night, which is the first time for a week or so.

If anyone is still suffering from a 1 table lag, then if you close and reload the offending table it does sometimes cure the problem, not always though.

wynne1938

In Response to Re: Going slowwwwwww.......:

Hi All, Our tech team have reviewed Spornybol's hand provided and they do not see any evidence that thisn is a re-occurance of the issues reported and resolved in this thread. We don't have any explanation at present as to why Spornybol timed out in that hand, but they'll continue to investigate. Acidman: please let us know how everything goes over the weekend, we don't expect you to receive any more of these problems, specifically a single table slowing down/lagging behind the others. Wynne/Elsadog: If you continue to have problems then please let us know with approximate times and table/tournament names affected. A Hand Id is always the best piece of info as it covers everything we need, but we appreciate this is not always easy to provide. Have a great weekend Best Wishes Adam
Posted by Sky_Adam

Thanks for your reply! Will report any further occurences.

DOHHHHHHH

4/5/6 tabled yesterday for 5 hours and didn't experience any lag at all.

Nice one, thanx for sorting it quickly

SHANXTA

In Response to Re: Going slowwwwwww.......:

4/5/6 tabled yesterday for 5 hours and didn't experience any lag at all. Nice one, thanx for sorting it quickly
Posted by DOHHHHHHH

big +1

AcidMan27

Yeah has been spot on for me too, thanks alot.

unknown_username

Yes no lag problems whatsoever.

12 minutes into the Primo and the quad 3's beating my AAAKK ensured I had no lag problems all evening  ;o)