Download client bug since update

sikas

since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes...

'Initialising...'

'Loading CM Menu...'

then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware

any1 else got this problem?

SHANXTA

+1

Dazler

yes i get this problem and especialy now when i have my search browser open for the forums and the download client it automaticaly trys to load multiple tables from each, the online one loads but the download client versions just show a table with Code '0!1' comes up in the seat. Its really anoying if you multi table.

unknown_username

Same here mate and also when i join waiting lists the table sometimes pops up but wont let me sit

simonnatur

+1

unknown_username

Am having the same problem, its not happening every time tho, only an intermittent fault.

Slykllist

Had the same problem but just clicked quit SkyPoker and tried again and it opened fine 2nd attempt.

devonfish5

+1 too,
what,s going on....
was fine b4.
 THOUGHT SKY WERE MEANT TO BE IMPROVING THINGS......

"just saying"

;-)

dev

kb245

In Response to Re: Download client bug since update:

+1 too, what,s going on.... was fine b4.  THOUGHT SKY WERE MEANT TO BE IMPROVING THINGS...... "just saying" ;-) dev
Posted by devonfish5

+1. have always had this problem .it never gets addressed. phone customer service and all u get is it must be at your end there is nothing wrond here and no one else has complained.....

pomfrittes

In Response to Re: Download client bug since update:

yes i get this problem and especialy now when i have my search browser open for the forums and the download client it automaticaly trys to load multiple tables from each, the online one loads but the download client versions just show a table with Code '0!1' comes up in the seat. Its really anoying if you multi table.
Posted by Dazler

  This, but only happened on 1 day and seems ok now.

1267

When download says loading ... 

ctrl + alt + delete.
Start task manager.
Processes
Click on Sky poker, end process.

Try again to open download., Then it will (should) load up fine.    Hope this helps.

kb245

In Response to Re: Download client bug since update:

When download says loading ...  ctrl + alt + delete. Start task manager. Processes Click on Sky poker, end process. Try again to open download., Then it will (should) load up fine.    Hope this helps.
Posted by 1267

no .tried that thanks. re downloaded goes away comes back. and y should you have to keep messing about like that. it makes multi tabling impossible!! how can it be at my end when it doesnt happen on any other site?? and no . there is nothin else running in the background.( standard sky reply).

WHOAMI196

give the shortcut a lucky-rub with your mouse a few times before opening, works every time lol,

pilgrim07

In Response to Re: Download client bug since update:

Am having the same problem, its not happening every time tho, only an intermittent fault.
Posted by Woogie8688

+1

goldnballz

In Response to Re: Download client bug since update:

In Response to Re: Download client bug since update : +1
Posted by pilgrim07

+2

AcidMan27

You're probably all best uninstalling the client and adobe air, restart your system and then re-install them both.

drumahai05

In Response to Download client bug since update:

since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes... 'Initialising...' 'Loading CM Menu...' then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware any1 else got this problem?
Posted by sikas

me to does my head in.

Sky_Poker

Hi Guys,

Thanks for raising this on here, it sounds intermittent (we cant recreate it), we'll need more information from all of you affected to investigate this and get any problems resolved.

If this is affecting you still then please could you email our customer care team as a technical query using the form here with full details?

they will likely request a copy of the log files for the download client, these can be found in a directory on your computer called 'Skypokerlogs'

There is a log file for each day, we will just need the days when you have had a problem.

Hopefully this will help us get to the bottom of this

Kind Regards

Sky Poker Team

unknown_username

Still doing it. Sent log to Sky technical 

Await reply

Kiwini4u

Mines just started to play up too so I have sent a message to Sky using the above form. 

Steve

wynne1938

In Response to Download client bug since update:

since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes... 'Initialising...' 'Loading CM Menu...' then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware any1 else got this problem?
Posted by sikas

+1

patriot58

In Response to Re: Download client bug since update:

In Response to Download client bug since update : +1
Posted by wynne1938

+1

unknown_username

I sent all the details via the form and sent the log -- not heard anything back !

unknown_username

Ok so this thread moved from GPC mod closes new  post in GPC

Will SKY please respond, even to say that the problem is acknowledged and it is being looked in to.

Had no response to my tech support form. No auto reply ... nothing ..well after 48 hours

I know at least 5 others that are having the same problems

Solutions or suggestions would be appreciated from SKY

AcidMan27

Have you all tried uninstalling and re-installing ?

This has cured it for me like it has after other updates have caused this problem.

unknown_username

In Response to Re: Download client bug since update:

Have you all tried uninstalling and re-installing ? This has cured it for me like it has after other updates have caused this problem.
Posted by AcidMan27

Appreciate your reply and suggestion. Thank you

However surely the company that supplies the software should respond

kb245

In Response to Re: Download client bug since update:

Have you all tried uninstalling and re-installing ? This has cured it for me like it has after other updates have caused this problem.
Posted by AcidMan27

oh no! we didnt think of doing that />

AcidMan27

I agree with you there.

wynne1938

Here is the response I got!

Please make sure that your Flash and Java are up to date as this could cause problems with the software.

Uninstalling and re-installing the software might work too.

kb245

In Response to Re: Download client bug since update:

Here is the response I got! Please make sure that your Flash and Java are up to date as this could cause problems with the software. Uninstalling and re-installing the software might work too.
Posted by wynne1938

omg. head and brick wall!!!

belsibub

Mine has been fine till today.Now DL just hangs,can take 3 or 4 go's to open.