No Cards Dealt - C'mon Sky Sort This Out!

FLASHJONNY

totty not havin it either

ALFIE123

WAT A SHAMBLES.

Went on live chat and i was 85th in que.
I assume we all get REFUNDS SKY POKER as we pay our money and no games are playable.

SoLack

no refunds - you all lose

TommyD

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:

are they going to wait for ppl to ask for a refund or do the right thing and pay everyone back for all the games they cant play 
Posted by drumahai05

When stuff like this has happened before they were very good with the refunds.  I don't know but I would think they are trying to fix it right now and if it goes on too long then they will refund everyone.

BUFC

I hope we get refunds. Sky market there timed tournaments as perfect if you dont have much time. The 20:20 one was due to finish 11 minutes ago yet it hasn't even started yet!

YouKnowsIt

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out! : When stuff like this has happened before they were very good with the refunds.  I don't know but I would think they are trying to fix it right now and if it goes on too long then they will refund everyone.
Posted by TommyD

its been long enough

huuuuume

at this point i would rather just have my money back....i wont be able to see the end of it if it starts now

ajmilton

waiting to play hu turbo ,,no joy waiting 10mins just says ,waitng to open.

Sephixxar

We all sign up to this for a long poker tournament I guess.... In the end, we are all still expecting to be in t 1am onwards.... Just going to be a later finish that's all.... Sucks that we're all boring ourselves cronic by waiting round, but should all be fine once fixed/refunded.

CINEMASHOW

been waiting 35 mins for the 8.30 Take on Tikay

WWFCBlue

Just been on chat, got told " Hi, we have a major technical issue with all the poker games currently. All customers will be refunded as soon as the system is back running."

gb2408

I satellited into the main event but if the issue isn't fixed I want the full £33 available for another tournament not the £7.70 - Otherwise there are about 120 people from the BH semi that paid the £7.70 and didn't get through that Sky would pocket?

tallboy

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:

at this point i would rather just have my money back....i wont be able to see the end of it if it starts now
Posted by huuuuume

+ 1

oynutter

Where's Orford?

cyraxis

Natwest's turn to deal

pinkgolf

Would be helpful if sky gave us more of an update than saying trying to resslove problem which was over 30mins ago, sat waiting 50 mins now!!

HullCheat

Im  sure they're doing everything they can to sort this somewhat rare poblem out  so give  the guys a break eh!

Oh and dont be jumping to conclusions that my imminent couple of big wins Im going to land this week is due to me 'sucking up' to um,  As I was already planning to take one or two main events down this week.   

Doubleblow

Copy of conversation with sky rep on chat:

Hi, you're chatting to Sky Louise K, I'll be assisting you today

21:01:15 This is a known problem, our whole site has gone down, engineers are currently working on fixing the problem, and you will be refunded any entry fees you have paid and been unable to play

21:01:54 hi there - can't you make an annoucement on the site or the forum?

21:02:28 what about where I have qualified through a satellite?

21:05:10 I have e-mailed the poker team to announce it on the forum, any tournaments where you have qualified through a satellite will be rescheduled and you will be informed

21:06:09 OK that will help. The worst thing is not being informed
Any estimate on how long fix will take? 21:12:25 Unfortunately no timescales, however it is top priority as it is affecting the whole site

RUTSTER19

sky joker customer service is disgraceful!!!

YouKnowsIt

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:

sky joker customer service is disgraceful!!!
Posted by RUTSTER19

they are even worse when you report racial abuse

will550

It coming up to the hour mark now

woteva

still sat here like a idiot 1hr 13 mins come on guys who do i invoice....

cyraxis

Does anybody else get redirected away from the live chat in general? Just noticed that it says 24/7 but I am also redirected away and can't open chat.

FCHD

It's just been a thoroughly unsatisfactory evening all round. Loads of disconnects (even more than usual) and then  the tournaments not starting. Giving up now (good luck if the take on tikay starts, I'll be blinded out) and will watch for news of RUNIT'SRANN in the WSOP instead.

RUTSTER19

4k bounty is playing so y arnt the others sorted #skyjokers

unknown_username

Maybe Rupert Don't need our money anymore to pay the fines :-)

pinkgolf

Compensation comes to mind, not just a refund!!

Hutchy73

In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:

Hi - please give us a moment. We need to sort the problem out as a priority and will come back on asap. Thanks Sky Poker
Posted by Sky_Poker

You need to show some customer care to your loyal players that are waiting around for an update, no lessons learnt from last years problems.
We can understand if there is a problem and forgive you for it but please comunicate with your players

DJ_MAC

£500 bh is up and running but over an hour late, think I would actually prefer a refund now

unknown_username