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I know exactly what that problem is.
As you can imagine, I send a LOT of PM's, & for the last 9 months or so, I've found that when I want to cut & paste info into the PM - a link, perhaps - it will not accept it. A white box comes up, "C & P info in here, then press OK" or whatever. It does not work for me, & it seems for anyone else.
Probably best not to set me off on the Forum Software, or I may get drafted into Team Moan.
One more question.
We now have plenty of IP addresses from Virgin Media users, & it's fair to say the majority of the complainants seem to on Virgin Media.
It's not thought that Virgin Media is the ONLY problem though, as some of you are on other ISP's.
So if any of you who are NOT on Virgin Media but are experiencing this issue on Mobile can send me your...
a) Internet Service Provider (Sky, BT, EE, TalkTalk etc).
b) IP Address.
Please send the IP address by PM, to me. You may have to manually type it in to the PM, as the C & P facility is a bit wobbly.
Thank you.
Please be assured, the Tech Team are full on with investigating this matter.
Ha, a very pragmatic approach, & I can see you are a man who understands perspective.
You'll soon be skinning me on the tables again. I'm bang out of form, & everyone else is, so it's only fair.
Update, or perhaps I should say "Update?"
This has been a real headache to address, but some tweaks were made under the bonnet at about 2.30 this afternoon which MAY have helped address the problem.
For those who were on Mobile, & having connectivity issues the last few days...
Is it any better?
Any change at all that you have noticed?
It would really help if you let us know, via this thread. Investigations & diagnostics will continue if it remains unsolved, obviously.
Thanks.
Hi,
The Head of Product & Tech Team have been good enough to keep me updated this evening since the problems arose which some of you suffered.
As of now, it would seem to be fine.
The earlier issues are being investigated, & in doing so, an oddity was apparent, which some of you may have noted;
At the top right hand corner of the Lobby Page, there is always a "number online/number seated" sign.
It looks like this (this was a moment ago, @ 22.37).....
4556 Online2103 Seated
That was running at expected levels - including the 8.30pm Freeroll which maxed out at 2,500 - until just before 9pm, when it spiked up to 12,000 Online. That's far in excess of any previous high, & certainly did not represent "seated", just "online". (Clearly, the normal number would be seated).
That number spiked, then fell, in quite a short period.
Investigations are continuing into this, & a full tech review will take place on the morning.
With everything seemingly stable as of now, not much more can be achieved tonight.
For those who paid to enter MTT's, SNG's or DYM's & your Tables would not load, Sky Poker will deal with these justified complaints as fairly & quickly as possible. If you were amongst that group, please send an e-Mail to Customer Care & it will be addressed soonest.
They also asked me to pass in their sincere apologies to those who were affected or inconvenienced.
I did get into the freeroll.
I would like to take this opportunity of thanking Tikay for all his hard work whilst
this issue has been going on. There is so much negativity around various issues
which is such a shame but you always manage to stay calm and reasonable even when I know most of us would be a little miffed to say the least.
I know it is annoying when money is on the line but you know what there are worse things at sea at they say.
Have a great evening and gl on the tables.
Nannypat66
It was not until just before 9pm - 8.58 I believe - that the numbers suddenly, & almost instantly, spiked to 12,000. Almost immediately, that number started declining, & quite rapidly & was soon back at expected & correct levels.
The whole thing was unfortunate, of course - bad for the customers, bad for the business.
As an insight, it was raised to High Priority, & the whole Tech Team were mobilised to investigate & resolve. I don't usually get to be part of these processes, or e-Mail chains, but I was on this occasion, as they had been asking me earlier to liase with the players on the earlier "Virgin Media" Mobile problem (now safely resolved).
At first, I thought the resolution of that may have been part of the cause of the later problem, you know, fix this thing & a collateral problem surfaces, so I remained in dialogue with them all evening. Between 9pm & 11pm, 25 e-Mails went back & forth. Some were just keeping me informed, others were asking me to request info, from players, try & explain what was happening, & of course, apologise for any inconvenience.
I actually thought the idea of me giving the players regular updates during the evening, whilst things were "hot", was a really good thing - I did it on Sunday afternoon, too, & also with the Mobile problem. I thought it worked well (such as it could under the trying circumstances).
So it was a bit......frustrating to see someone - who had clearly not read them - simply say "tl:dr". (Too Long, Didn't read".) I don't get cross too easily, but I did think that was a little........unfortunate.
And here's the weird thing. Whilst all that was going off, dual threads about both connectivity & Freeroll complaints, I was playing (or trying to, lol) a DYM session on a 7 year old steam driven laptop. I played 31 DYM's, in batches of 5 or 6, in 4 hours, & never had a single problem, it was smooth as silk, & there were no more "AWAY" players than normal. These things seem very user specific.
Anyway, best push on, there's some debris to clear up.
As I wrote last night, if you had registered for a MTT or SNG, & were unable to load the Table, please WRITE to Customer Care, & they'll sort it as fairly as they are able. "Write" because they are still very busy from other, mainly non-poker stuff, arising from Sunday, so the queues may be lengthy until they've cleared the backlog.
Refund for missing an evening's enjoyment? Not really possible, but the Business certainly apologises. In an ironic twist, they stuck on a "thank you, we are sorry for Sunday" £5,000 Freeroll last night, & that caused more negativity than the original problem......
It's ALWAYS bad when these things go off, there's no getting away from it. Truth is, it's the internet, & it's a very very complex beast. It does not happen often, but there's no getting away from it - it will happen, here & on every other busy online gaming site - from time to time. It just will.
I think we have all learned a few things along the way though, & I thought the idea of keeping everyone updated as we went along was a definite improvement on previous situations.
Anyway, have a good day, all of you, & enjoy your poker tonight.