You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
Comments
PLEASE GET RID OF THE POP UP
On the pop-up when you close the application.
It's just there to make everyone aware that your account can be used for our other products, surveys have shown us that the majority of our customers are not aware of this, hence we wanted to spread the knowledge.
As always we really appreciate your feedback and are sorry to here that this is annoying you. We've built in a limit to how many times you can view a particular pop-up, I think the problem is being caused by the method of closing the application.
If you close the application, when you are still logged in (it auto logs you out anyway on exit) then you won't see the pop up every time.
If you log out 1st, then close the application then you will always see the pop up, because we don't know you've already seen it since you're logged out, so i am guessing this is what is happening to you.
I hope that make sense, please give it a go and see if that resolves it for you.
Closing the application when you are still logged in also automatically stands you up and closes all open poker tables for you. It will also close any other windows opened in the download, such as the TV Feed, cashier etc. It will not however close any sky poker windows in your web browser. E.G. The forum, Help and Support etc.
Best Wishes
Adam
I was doing this when someone was knocked out on my table and it moved me to a table that I already had open.
What appeared to happen after this was the original table gave an error saying you already have this table open but the table I was moved to also had this message.
On clicking the error box both tables were closed and it was a minute or two before the table popped back up so I could play.
Under the circumstances, I was playing in the Orford Multiballs tournament so playing maybe 3 tournaments at once, it was impossible to tell which lobby I should be opening to relaunch my table.
If this happens again when I'm not multi-tabling tournaments I'll grab a screen shot.
dont know if any one ealse gets this but when playing i get the old lobbys pop up from earlier tournys
any help would be welcome
had down load a cpl of months and it allways been there
Thought the point of the filters was to store your choices so not to mess about each time.?
Now, the pop up blocker is a users choice. I do not allow websites to "pop up windows nilly willy" while I am online. Obviously sky poker is a different animal and I allow. So with this new sky poker software why not put an option on that so we can stop pop ups.
As I have said going online and allowing pop ups etc is a users choice. Sky should not "abuse" this option. Pop ups are not wanted by me.
Hurst 05, that is my reasons for not wanting these windows. I know its not difficult to close the windows, but it should be my choice if I want them on my pc.
Maybe this thread clouded your judgement while calling with "the nuts" 4 eights with ace kicker lol
PLEASE REMOVE POP UPS
I'll drop you an email or a PM and see what we can do to assist you here, as we need to fully understand your pc specifications, operating system etc and establish what other applications are being run. (Some may be hidden processes therefore running without your knowledge)
If you are lagging on just 1 or 2 tables then I'd imagine there must be something running in the background which is hitting your processor and memory.
One application which uses more process than you might think is the instant messenger program for example.
Dylan: I'll drop you an email too
Regards
Adam
I'll pm you to collate some information on your pc so we can log this occurrance, therefore if it happens again/affects other people we can build a picture and hopefully find a link which explains this gitch you've seen
Kind Regards
adam
Would it be possible to add the ability to open multiple lobby windows sometime in the near future?
One of the reasons Sky Poker seemed to introduce the download client was to enable lag free multi-tabling but I would have thought that multi-tabling would also rely on being able to monitor your position in all tournaments with multiple lobby windows.
It seems to me that customers are having to fight the software to do what should be a basic function. I have seen various posts in General, Community Suggestions and Technical Queries asking about opening multiple lobby windows. Some people have suggested opening one in the download client and one from the website. I suggested opening multiple lobby windows in tabs by cut and pasting the addresses into tabs. Either is hardly ideal.
In the past it's been mentioned the server load that is introduced by multiple lobby windows polling for data is a problem. Surely that should be addressed by increased server capacity rather than crippling the functionality the users are trying to use?