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After over 4 years on Sky having to leave the site for 90% of my play

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  • WilhelmWilhelm
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    off topic, if sky do seriously 'listen' to its customers, whats goin on with the tv channel? wheres saturday night mastercash? where is sunday night primo? surely the original lure of sky was the fact u can have hands shown on tv & analysed? not just a few blokes sittin on a couch wafflin on about nonsense! i dunno what others think but i know several people who used to love watchin the show just incase there hand popped up on tv throughout a tourney, but dont watch anymore....strange. as for the 'debate' its laughable, clearly there are many players suffering with connection issues...guess what cus service it aint our pcs!! it works perfectly fine on other sites! its frustratin, i like playin here for several reasons, but patience is wearin thin, its not a moan its a fact summat needs to be done, losin connection during important stages of mtts, big cash hands or especially hu games against muppets is soul destroyin especially if ur multi tablin (which i cant do much at all here btw without constant issues) i cant even be bothered goin to cust service anymore, i just accept it! talkin to them tilts me more! but why? its ridicoulous! the fact ppl are even defending it is shockin! but not surprising i suppose, wud hurst last 5mins on any other major site? i think not, so obviously he gonna defend his baby, however the sheer ignorance & arrogance of some of the posts is incredible! if somebody is doin well in a mtt & sky pulls a wobbly & they cant see there hands for 10mins,  then yes they are in there rights to air there annoyance! refunded or not, it dont matter, it is still potentially costin them lots of money!... "i had AA im chip leader guy raises, guy 3bets, its on me....ooohhhh man i take this ive got it in the bag, shall i shove? should i flat play it sneaky? 4bet small? meh dont matter ive got aa, i win this hand i see big money comin my way, my roll is gonna be hugeeee if i win this tourney, perhaps withdraw take the kids on holiday! hmmm benidorm looked nice on tv.......yep im gonna shove, he 3bet he is callin all day anyway.....its on me SHOVE......SHOVE......WHATS HAPPENED???? i cant seem to press my button!!! oh pesky sky just havin its perfectly normal technical glitches again! oh well ill just have to be forced to fold, sit out for 10mins, get back to the table with half my chips left and be be forced to shove wit jack high or summat coz ive just dropped below 10bigs, ah god damn he called with aq im a gonna!!! ah well  life goes on!! i love sky after all...soz kids its the busy bee club & caravan in wales again this year!"... nah lets be honest something needs to be done, it is gettin a bit beyond a joke now tbh
    Posted by potattoooo
    If you took the time to verba1ise this thought, it may be the case that you were timed out. 
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  • oynutteroynutter
    edited July 2012
    I think the re-naming (and abolishing) of the " technical queries"  section was a bad idea,--- when this section was properly monitored by someone from the technical team, lots of issues were solved promptly.
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  • utopian9utopian9
    edited July 2012
    I've been disconnected that many times, I thought my computers had been 'hacked' but no, SKY would'nt do something like that??????
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  • TINTINTINTIN
    edited July 2012
    i suffer from regular problems but i may be one of the few who will admit some/most of the problems are at my end but not all if others are suffering similar problems. i dont rant and rave about it i just get on with it atm and i can play thru most of the disconnects i suffer. i think i would be more aggrieved if i was a mtt/stt player but its cash i play. my computer is rubbish tbh and im trying to get funds for a new one but thats not important.

    it was mentioned a while ago about the new software was in development and people have also said they have seen demo's of it at various SPT's. im curious as to how this development is going on. i know there isnt or never will be an exact date for release til all things are sorted

    are we close to getting to testing stage with some selceted players? or are we still a few steps away.
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  • AMYBRAMYBR
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : so the thread closed by itself!!!!!!  better software or more honesty please!!!!!
    Posted by RAB642
    Totally this.
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  • ChirpyChipChirpyChip
    edited July 2012
    God Damm Young Internet Whizzkids fffffs
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  • MP33MP33
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    I like you Mr B have been on Sky for 4 or so years now.  And I agree that the community is a major part of the reason I continue playing.  But as you say, there are problems that cannot be overlooked.   I too am seriously considering playing elsewhere, as I feel that there has been a series of problems and some decisions made by Sky have left me feeling a tad disillusioned.  The community spirit is second to none, but cannot be relied upon to keep customers playing here. So Best of luck Mr B, wherever you play, and keep the old luckbox polished up. 
    Posted by 67Bhoys
    +1 . I,ve already started playing elsewhere, although i,ll still be playing the odd game on Sky and posting on the forum as  i beleive its the best forum and community on any site

    MP

    Ps - I,ve read Skys response thread but this has never been a problem until the last 2 or 3 months and on such a large scale . Hopefully it will get sorted but Sky have to acknowledge there is a problem at their end 1st 
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  • dav1964dav1964
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : +1 . I,ve already started playing elsewhere, although i,ll still be playing the odd game on Sky and posting on the forum as  i beleive its the best forum and community on any site MP Ps - I,ve read Skys response thread but this has never been a problem until the last 2 or 3 months and on such a large scale . Hopefully it will get sorted but Sky have to acknowledge there is a problem at their end 1st 
    Posted by MP33
    +1
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  • Padzz77Padzz77
    edited July 2012
    I think we need to remember that no poker site's software is perfect Sky Poker is it's own entity (its not a skin), the software is unique and has been improved and updated 100s of times while i have been a player on Sky Posted by GREGHOGG

    Speaking for myself, I certainly dont expect perfection.  I had quite a few occasional dosconnects, and made no comment.  I only made a post on here about it when it became very severe.  I didnt contact Sky about it until much later, after the problems had persevered, and in response to a thread started by a Sky person actually asking people to contact them with full details.  I took that as an invitation to help them to solve the problems.

    The fact is, there will be glitches from time to time and i have also been affected by some of the disconnections and issues, but... tbh, it would only bother me if my sole source of income was poker...  Posted by GREGHOGG

    Again, speaking for myself, it has nothing to do with income.  I am a steadily losing player who donates money to the winning players on the site.  I play purely for fun, and I dont think the disconnects have necessarily made me lose more than I would have done otherwise.  On the contrary, in one tourney, I tried to shove my few remaining BB in what I thought was a good spot, and the disconnect stopped me.  After all cards had been dealt, it turned out that the biggest stack had had a pocket pair and would have inevitably called, knocking me out.  I doubled up a few hands later and ended up cashing for about 50 odd quid.  At my stakes, that one disconnect probably gained me more money than the aggregate losses of all the others.  

    But that aint the point.  Losing lots of small pots, despite having played them correctly, isnt frustrating because it's a loss of a few quid here and there.  It's frustrating because the enjoyment comes from thinking about the decision, and then making the decision (right or wrong).  The disconnect takes the decision away from you.



    any isolated issues i have had have always been resolved by me contacting customer care.  Posted by GREGHOGG

    Fair enough.  They didnt answer me though.  To be specific, they sent me several emails, each one asking for more info
    ("Do you play at work?"; "Do you have screenshots?"; etc) and then said they would get back to me.  That was a week and a half ago.  I sent a reminder at end of last week, which got a bare acknowledgment.  Then nothing.

    it really doesn't bother me if its not 100% smooth all the time. I accept it. If you are not willing to accept the odd glitch, or disconnection, then that's fine. There are other sites out there  Posted by GREGHOGG

    It's worse for some than for others.

    While one person (you for example) might only disconnect once a week or so, and not be bothered by that (nor would I), other people have it umpteem times per session, and are annoyed by it.  You might be too if it happened to you more often than it does.

    Obviously there are other things on the market, same as with any product.  But has any business ever been successful by telling its customers to go elsewhere?  I assume Sky dont actually want people to go elsewhere.  




    One thing i would say tho, is that Sky Poker do care about their loyal customers, and they are happy to listen to eveyone's views. I don't know of any other sites that have the luxury of their own tikay, or the site themselves responding to any points raised personally. I think communication could be a little bit better in some areas tho, like on the community suggestions thread... Constructive OP's like this are great, as are the constructive replies. But we have something unique here on this community. Let's not ruin it with petty squabbles or pointless moaning eh. Posted by GREGHOGG

    I mind the disconnects far less than I mind being told that it's petty to refer to the disconnects.  As I said already, I only contacted Sky about it because of a thread on here.  But even in that very thread, the Sky person suggested that people were complaining for the sake of it.  That isnt a great example of them listening to people's views.  And, as I say, they've not substantively responded after a week and a half.

    Could it be that the people who have never had any problems think that Sky is good at responding, whereas the people who have actually tried to discuss an issue with Sky are less convinced?






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  • 68Trebor68Trebor
    edited July 2012

     Do you know what me makes laugh about the British. We don't half love a good moan and then doing nothing about it but continue to moan. I believe, unless the law has changed, we live in a free society and as a result we as the customer have the right to choose. I therefore suggest that if you are not happy with the product that is Sky Poker go try another product. You will find one of two things. There are better products out there or Sky Poker is the best product for you. 
     I have tried other products and found a more suitable one for my needs at the moment, but hope one day Sky Poker will again become my preferred choice. That is down to Sky improving their offer and becoming the preferred choice. It's what happens in a competitiive market place.


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  • MRBURNS4MRBURNS4
    edited July 2012
    I am pleased to see me leave the site on such a great debate. I did what I said and try one more time but losing hand after hand not just the odd one it is unplayable :(

    I have enjoyed my time here to such extent I am leaving my account open just in hope things change. As I would love to consider coming back again one day. 

    Have fun at the tables all.
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  • 12671267
    edited July 2012
    GL elsewhere .   Is Smithers going tooo .... ?

    Hope Sky hurry up and announce what is happening with this new software (more importantly when) ... and new league points system thingy .  Then you'll know when to come back ;)
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  • martin111martin111
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
     Do you know what me makes laugh about the British. We don't half love a good moan and then doing nothing about it but continue to moan. I believe, unless the law has changed, we live in a free society and as a result we as the customer have the right to choose. I therefore suggest that if you are not happy with the product that is Sky Poker go try another product. You will find one of two things. There are better products out there or Sky Poker is the best product for you.   I have tried other products and found a more suitable one for my needs at the moment, but hope one day Sky Poker will again become my preferred choice. That is down to Sky improving their offer and becoming the preferred choice. It's what happens in a competitiive market place.
    Posted by 68Trebor
    +1 we all love sky.but sometimes is enough!!!sky is not only the 1.gl all p.s.maybe when u come back MR u win a lot.gl anywhere u go and cya ya soon on the tables
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  • pomfrittespomfrittes
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
     Do you know what me makes laugh about the British. We don't half love a good moan and then doing nothing about it but continue to moan. I believe, unless the law has changed, we live in a free society and as a result we as the customer have the right to choose. I therefore suggest that if you are not happy with the product that is Sky Poker go try another product. You will find one of two things. There are better products out there or Sky Poker is the best product for you.   I have tried other products and found a more suitable one for my needs at the moment, but hope one day Sky Poker will again become my preferred choice. That is down to Sky improving their offer and becoming the preferred choice. It's what happens in a competitiive market place.
    Posted by 68Trebor

       +1.  Excellent post m8.

         Just like to add, why do people who are leaving/thinking of leaving have to flounce.
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  • martin111martin111
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    off topic, if sky do seriously 'listen' to its customers, whats goin on with the tv channel? wheres saturday night mastercash? where is sunday night primo? surely the original lure of sky was the fact u can have hands shown on tv & analysed? not just a few blokes sittin on a couch wafflin on about nonsense! i dunno what others think but i know several people who used to love watchin the show just incase there hand popped up on tv throughout a tourney, but dont watch anymore....strange. as for the 'debate' its laughable, clearly there are many players suffering with connection issues...guess what cus service it aint our pcs!! it works perfectly fine on other sites! its frustratin, i like playin here for several reasons, but patience is wearin thin, its not a moan its a fact summat needs to be done, losin connection during important stages of mtts, big cash hands or especially hu games against muppets is soul destroyin especially if ur multi tablin (which i cant do much at all here btw without constant issues) i cant even be bothered goin to cust service anymore, i just accept it! talkin to them tilts me more! but why? its ridicoulous! the fact ppl are even defending it is shockin! but not surprising i suppose, wud hurst last 5mins on any other major site? i think not, so obviously he gonna defend his baby, however the sheer ignorance & arrogance of some of the posts is incredible! if somebody is doin well in a mtt & sky pulls a wobbly & they cant see there hands for 10mins,  then yes they are in there rights to air there annoyance! refunded or not, it dont matter, it is still potentially costin them lots of money!... "i had AA im chip leader guy raises, guy 3bets, its on me....ooohhhh man i take this ive got it in the bag, shall i shove? should i flat play it sneaky? 4bet small? meh dont matter ive got aa, i win this hand i see big money comin my way, my roll is gonna be hugeeee if i win this tourney, perhaps withdraw take the kids on holiday! hmmm benidorm looked nice on tv.......yep im gonna shove, he 3bet he is callin all day anyway.....its on me SHOVE......SHOVE......WHATS HAPPENED???? i cant seem to press my button!!! oh pesky sky just havin its perfectly normal technical glitches again! oh well ill just have to be forced to fold, sit out for 10mins, get back to the table with half my chips left and be be forced to shove wit jack high or summat coz ive just dropped below 10bigs, ah god damn he called with aq im a gonna!!! ah well  life goes on!! i love sky after all...soz kids its the busy bee club & caravan in wales again this year!"... nah lets be honest something needs to be done, it is gettin a bit beyond a joke now tbh
    Posted by potattoooo
    +1.some of the MTT s deosn t open.i sent few e mail s to sky never got answer.gl to them p.s. i don t care anymore
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  • MP33MP33
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : +1 . I,ve already started playing elsewhere, although i,ll still be playing the odd game on Sky and posting on the forum as  i beleive its the best forum and community on any site MP Ps - I,ve read Skys response thread but this has never been a problem until the last 2 or 3 months and on such a large scale . Hopefully it will get sorted but Sky have to acknowledge there is a problem at their end 1st 
    Posted by MP33
    After another disconnection where i folded KK pre in a 6 max STT, got the usual response from Sky

    "

    We have taken another closer look at the incident. The fact that most players were able to play normally proves that the problem did not lie with our server. The games continued to run and other players had no problems staying connected.

     

     

    We hope this explains the situation, and hope you continue to enjoy our games."

    ---------------

    Is it just me or is this still happening to others?
     
    I,ve played 179 STT,s on another site recently w/o a single disconnection but on here it seems to be every day, whether it be cash, STT,s or MTT,s.
    Ps - started using the download version as i thought that would be safer but seems the same (when it loads up) 

    Ps - I,m also with Sky for my ISP but they say there were no problems with my connection at that time

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  • utopian9utopian9
    edited July 2012
    This disconnection problem has been going on for quite some time,  and whatever the problem is, can SKY fix it ???, or will it continue???, if it does, will there be/or should there be, be a mass exodus???
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  • cleansweepcleansweep
    edited July 2012
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play:
    In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : After another disconnection where i folded KK pre in a 6 max STT, got the usual response from Sky " We have taken another closer look at the incident. The fact that most players were able to play normally proves that the problem did not lie with our server. The games continued to run and other players had no problems staying connected.     We hope this explains the situation, and hope you continue to enjoy our games." --------------- Is it just me or is this still happening to others?   I,ve played 179 STT,s on another site recently w/o a single disconnection but on here it seems to be every day, whether it be cash, STT,s or MTT,s. Ps - started using the download version as i thought that would be safer but seems the same (when it loads up)  Ps - I,m also with Sky for my ISP but they say there were no problems with my connection at that time
    Posted by MP33
    It's not just you!
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  • devonfish5devonfish5
    edited July 2012
    hi mp
    yes it does seem 2b a re-accuring problem 4 many so ur deffo not alone.
    i myself have only had 1 bad connection issue when playing 10 dym tables recently.
    8 games were lost & never came back.
    i contacted cc & was refunded all 8 buy-ins.
    i am also with sky isp.

    not sure what else you could try
    as u say it's not happening on other sites.
    maybe u could have a word with Machka...Aaron,
    he knows more than most & i'm sure he would be glad 2 try & help you.
    gl m8
    dev

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