The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March)

alex1229

In Response to Re: The Catch All Site Problems Thread 21/03/04:

In Response to Re: The Catch All Site Problems Thread 21/03/04 : Hi alex, I've spoken to our customer care team and your account has been credited, please check your balance which should now be updated Best Wishes Adam
Posted by Sky_Adam

Thank you Adam, appreciated you took the time to look at cases individually

Enut

Can I just say a thank you to the to the two ladies I spoke to at customer support last night and this morning who were very helpful in resolving this issue.

I appreciate that software problems occur and they were very polite and helpful and refunded my 'buy ins' to the two tourneys I was in when armagedon hit last night. I wasn't near the top of the leader board in either and sympathise with anyone who was.

One little gripe though, Sky put up a £500 freeroll for those affected at 11.30pm last night. I for one had given up trying by then and had been blinded out of everything, so it wasn't much compensation to me as I didn't know about it until this morning!

jonjo75

In Response to Re: The Catch All Site Problems Thread 21/03/04:

In Response to Re: The Catch All Site Problems Thread 21/03/04 : We'll see I guess........sky let me finish 5th in the freeroll for my efforts......coincidence? The jury is out.....wp tonight sky...........VWP
Posted by waller02

I know you were not happy last night but this is just ridiculous and demeans any point you made previously.

daiw

On my behalf I found sky handled the situation pretty well. 

I hope everyone else gets paid back fairly.

Thanks

waller02

So........

I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended!

Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat  and I have to say that overall Sky dealt with the issue fantastically well.

So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!"

I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time.

Head is hung in shame..........SORRRRY!

Das_Boot

In Response to Re: The Catch All Site Problems Thread 21/03/14:

So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat  and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY!
Posted by waller02

Well played sir - we've all lost it in our time but takes something to hold your hands up in the cold light of day. 

unknown_username

In Response to Re: The Catch All Site Problems Thread 21/03/14:

So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat  and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY!
Posted by waller02

respect brother

DOHHHHHHH

In Response to Re: The Catch All Site Problems Thread 21/03/14:

So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat  and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY!
Posted by waller02

wp Rik.

dnt think Bates deserves an apology, was just a thin brag that he still had 15 mtts going at once.

Cool st...........

soaper6

mine's gone again

jdsallstar

me too first 4 tables ran fine - next lot havent opened at all

TommyD

Have changed title, please continue to use this thread for any problems tonight.

CATCH-22

yeh gone again 2nite

DaZ178

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

Have changed title, please continue to use this thread for any problems tonight.
Posted by TommyD

Down to last 4 in a £300 garenteed rebuy. I was clear chip leader having more than the other 3 combined and it crashed. Now i can't rejoin cause the servers down yet when i look at the table i'm losing chips as if theyre playing?

TommyD

Daz and all, they have paused all MTTs and they have said wait 15 min.  If they restart I will put a post here straight away and hopefully you'll be able to get back in them immediately.

mewillows

In Response to Re: The Catch All Site Problems Thread 21/03/14:

So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat  and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY!
Posted by waller02

lol np

CraigSG1

I was playing 6 cash tables, was involved in four (and flopped really well!) and had chips invested! What happens now? Obviously lost a few £ and the potential winnings too.

What can I do? Twice now, didnt say anything yesterday as gave benefit but now Ive lost more money, again!

CATCH-22

looks like another busy nite for tommyd

BOOBOO81

THEY HAVE STOPPED ALL TABLES, MINE WERE RUNNING FINE, EVEN IF I WASNT HA!
THINK ITS A 15 MINUTE CLOCK.

unknown_username

boo anyone around to put 50p in the meter!!!!!!!

DaZ178

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

Daz and all, they have paused all MTTs and they have said wait 15 min.  If they restart I will put a post here straight away and hopefully you'll be able to get back in them immediately.
Posted by TommyD

By paused do you mean restart from the point of the crash or just pause the tourney as it stands? Because according to the lobby, it has now finished and i have been paid for 3rd place, despite as previously mentioned, being the clear chip leader. 

Thanks for keeping me in the loop anyway.

matisback

thanks tommy lost most of my chips in all tourneys trying to log in hope they gunna sort this soon!!!!

rainman397

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

Daz and all, they have paused all MTTs and they have said wait 15 min.  If they restart I will put a post here straight away and hopefully you'll be able to get back in them immediately.
Posted by TommyD

Good evening Tommy
If you have a spare afternoon i would consider it an honour if you could partake in the £2.20 @2.20 deepstack again.
All the best
Rainman397

robert369

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

thanks tommy lost most of my chips in all tourneys trying to log in hope they gunna sort this soon!!!!
Posted by matisback

good chance u might make 2nd break tonight matt

SoLack

they are just trying to test my tilt resilience RIGHT???????????

Gollygosh

the only saving grace is that theyve had the good sense to pause the tables rather than the fiasco of last night

onwards and upwards :-)

day4eire76

Its unforunate but everything seemed to be fixed payout wise last night.
Hopefully it will be the same tonight.
It could always be worse.

Ta for the updates Tommy

Magicalman

At least they look like they are managing it well. Pausing whilst resolving suggests sky tech are on the ball

goodylad21

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

they are just trying to test my tilt resilience RIGHT ???????????
Posted by SoLack

lol....I need a like button

TommyD

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March:

In Response to Re: The Catch All Site Problems Thread 21st and 22nd March : By paused do you mean restart from the point of the crash or just pause the tourney as it stands? Because according to the lobby, it has now finished and i have been paid for 3rd place, despite as previously mentioned, being the clear chip leader.  Thanks for keeping me in the loop anyway.
Posted by DaZ178

Restart from the pause I believe.  Look through this thread, I have earlier put instructions of how to email C/S.  I would suggest this rather than live chat as that will be swamped.  See if you are entitled anything Daz or at the least put your case forward

DaZ178

Last night they dealt with it reasonable, paying out around my chipstack, maybe less. But i can't see what they will do when Sky has already credited the "winner" of the crashed tourney already...