The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March)

gazza127

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

Wasn't on during the mayhem on Friday night but today I've had a large part of my stack blinded down in the £22+2 early semi and subsequently didn't qualify. Is any compensation being given to affected players for these issues?
Posted by gazzaluf05

Talk to CC.  Explain.

They should give you a refund.

gazzaluf05

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Talk to CC.  Explain. They should give you a refund.
Posted by gazza127

Will do.

Thanks for the help.

TommyD

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

Wasn't on during the mayhem on Friday night but today I've had a large part of my stack blinded down in the £22+2 early semi and subsequently didn't qualify. Is any compensation being given to affected players for these issues?
Posted by gazzaluf05

Contact Customer services, have the details of your MTT ready.  Two ways to go about it, both available through the green link bottom left of most SkyPoker pages.

You can go live chat, refund may be quicker but I imagine the queue will be large.  Also not everyone who handles customer service is 100% aware about the on going SkyPoker issues.

The other way and the way I would if I didn't need a snap refund is to go through the email link.  Sometimes takes longer but you issue is fully looked at and you always get a full reply.

daiw

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

I know your doing ure Mod thing for Sky Tom but this is a joke. For the reason were gona end up losing players, Its started d/c again that's 3 times, and Sky customer chat has the front to say its all fixed.. As I type this its went again.. Site should be closed till its all sorted. After these games am off. Gl to all in Roller etc...
Posted by DivsDreams

That's what I said divs close the site until it's 100% right sky just making hard work for themselves. To sort this out dun take a hour or two!!

Lol and the 500 quid freeroll is not going to make anything better it's lot of players in good positions in tournaments and they game finished.

Use you head sky ffffsssss

unknown_username

FWIW in the 15.30 freeroll game kept crashing with error 503 gateway lost

yet other sites i was on at the time worked perfectly

I closed down cleared cookies and problem continued to happen once again other sies worked perfectly.

Itwas only a freeroll so it didn't matter but what if it happens in the roller?

DivsDreams

Fair play m8... Even a post under one more headline in forum like (latest news on Problems on site) might make people more at ease.. Update every hour or so.. Hope we get it sorted for later.. Cheers

TommyD

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

Fair play m8... Even a post under one more headline in forum like (latest news on Problems on site) might make people more at ease.. Update every hour or so.. Hope we get it sorted for later.. Cheers
Posted by DivsDreams

If you're going out then just go out

I'm leaving that for the moment.  Mainly because on Friday night Sky Adam and on Friday night Sky Lee started such threads.  This is the players one.  I have no details on what is actually happening the techie end, I'm trying to get all of our grievances and concerns together.  If the problem continues I am sure a Sky_(first name) will start another such thread.

macapaca

We are desperate for a sky rep to post on here and let us know what is going on!

I mean people who want to play the roller and spend £110 of there hard earned are thinking is it worth it?

IMO sky should come out and say that if there are any problems this evening ALL players will get a full refund if we are not in the money.

Where as if we are in the money then paying out according to chip stacks is fine.

But please please please some one from sky post on forum about what is happening.

Terrible IMO 

mattprawn

Currently 12th/12 place in the £22 Early semi for tonights roller.  11 places win seat, 12th £66.  Site has crashed three times on me mid hand, so from being comfortable on for a seat c10th place, blinds and lost pots take me down to this position.  Will not be happy if I miss out!

macapaca

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

We are desperate for a sky rep to post on here and let us know what is going on! I mean people who want to play the roller and spend £110 of there hard earned are thinking is it worth it? IMO sky should come out and say that if there are any problems this evening ALL players will get a full refund if we are not in the money. Where as if we are in the money then paying out according to chip stacks is fine. But please please please some one from sky post on forum about what is happening. Terrible IMO 
Posted by macapaca

As last night I was flying in top 5 in primo and after the 2nd 20min glitch, my head was gone and went in tilt and stacked off!

This wouldn't of happened with no software issues at the time as I was in the zone lol

To make it worse, I then bust and then 10 mins after it crashes again and every1 gets refunded and paid out!

Grrrr

daiw

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : As last night I was flying in top 5 in primo and after the 2nd 20min glitch, my head was gone and went in tilt and stacked off! This wouldn't of happened with no software issues at the time as I was in the zone lol To make it worse, I then bust and then 10 mins after it crashes again and every1 gets refunded and paid out! Grrrr
Posted by macapaca

I can understand you frustration

gazzaluf05

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Talk to CC.  Explain. They should give you a refund.
Posted by gazza127

gazza127,
You were at my table in the £24 semi and also experienced problems, correct?

I'm being told on chat that its showing I didn't time out of any hands and nor did anyone else in the tournament...  

matisback

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : gazza127, You were at my table in the £24 semi and also experienced problems, correct? I'm being told on chat that its showing I didn't time out of any hands and nor did anyone else in the tournament...  
Posted by gazzaluf05

lol laughable i was in same tourney happened to me a s well m8

seadragon

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : gazza127, You were at my table in the £24 semi and also experienced problems, correct? I'm being told on chat that its showing I didn't time out of any hands and nor did anyone else in the tournament...  
Posted by gazzaluf05

I got told by chat that i could only be refunded 10 points for the freeroll i was playing . . not the DYM i was playing because i was only having problems on the freeroll!

I dont take kindly to being taken for a liar. unhappy.

Donttelmum

Live chat staff seem to know nothing about poker or its software.

gazza127

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : gazza127, You were at my table in the £24 semi and also experienced problems, correct? I'm being told on chat that its showing I didn't time out of any hands and nor did anyone else in the tournament...  
Posted by gazzaluf05

LOL.  You definitely did.

I talked to chat as I had problems which dwindled my stack and got my refund.

Open up another CC and talk to someone with some sense!

gazzaluf05

Glad it isn't just me then that's basically being fobbed off as a liar then.
By the looks of things the errors aren't being reported properly so they can add that to the list of technical issues they need to sort out.
I've emailed skybet to complain so it will be interesting to see the response there.
I really like skypoker as a whole but this is awful.
Based on what has happened, I'm nervous about entering the roller tonight as I may lose connection then get told I didn't when I complain.

gazzaluf05

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : LOL.  You definitely did. I talked to chat as I had problems which dwindled my stack and got my refund. Open up another CC and talk to someone with some sense!
Posted by gazza127

lol
I was told there was no point complaining to anyone else as they will only say the same as him!
Shambles.

TommyD

Like I said a bit earlier guys, contact by email is a lot less hit and miss than livechat.

I hope you all get sorted soon.

macapaca

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

Like I said a bit earlier guys, contact by email is a lot less hit and miss than livechat. I hope you all get sorted soon.
Posted by TommyD

Emailing is pointless as well as sky cc are a absolute joke.

I emailed last night at 1024pm and this morning at 911am and still nothing!

I'm thinking about sending my message via my pigeon!

Sky_Lee

Hi all,

We're still looking at the issues we've experienced and doing our best to ensure they don't happen again tonight. Unfortunately some issues are not easy to get to the bottom of. We also encountered some network issues beyond our control this afternoon which may have affected your site experience. Please contact customer care if this is the case and they will assist you.

I will update as and when i have more information for you.

Regards
Lee

TommyD

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Emailing is pointless as well as sky cc are a absolute joke. I emailed last night at 1024pm and this morning at 911am and still nothing! I'm thinking about sending my message via my pigeon!
Posted by macapaca

Mac, you get more response from that route during the week.  I did say it was a slower option, just that it ends up with a much better resolution on average in my experience.

gazzaluf05

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : LOL.  You definitely did. I talked to chat as I had problems which dwindled my stack and got my refund. Open up another CC and talk to someone with some sense!
Posted by gazza127

Booted up live chat again and had a refund within seconds.
As TommyD pointed out it seems to be a hit or a miss.
Thankfully I won the flip on this occasion.
Pleased with sky again now!

Sky_Lee

Just a further update guys...

Adam will be posting an official statement soon on the forum.

Thanks for your patience.

Sky_Lee

The statement from Adam can be seen here

daiw

think i might go out for a pint instead

hhyftrftdr

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

think i might go out for a pint instead
Posted by daiw

Barca vs Real at 8pm bud....

waller02

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Barca vs Real at 8pm bud....
Posted by hhyftrftdr

great shout, forgot all about that!

macapaca

I want to play main, mini and £55bh tonight, how confident should we be entering these mtts with the current soft ware problems sky?

If it happens and gets cancelled, is it poss all players get full refund?

splashies

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March):

In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Barca vs Real at 8pm bud....
Posted by hhyftrftdr

Where you'll see players going down easier than SkyPoker