Really bad connection problems

goldnballz · July 2015

Having major problems with the sky download for 2 or 3 days now. It is not my cookies or my cache or whatever other rubbish excuses that sky may have, many other people I have spoken to have the same problem. The download comes up ok, I enter my details but the lobby will not load at all. Seems to be working better via the browser though (but thats inconvenient for me). Please look into Sky.

ajmilton · July 2015

In Response to Really bad connection problems:

Having major problems with the sky download for 2 or 3 days now. It is not my cookies or my cache or whatever other rubbish excuses that sky may have, many other people I have spoken to have the same problem. The download comes up ok, I enter my details but the lobby will not load at all. Seems to be working better via the browser though (but thats inconvenient for me). Please look into Sky.
Posted by goldnballz

same here ..for the last couple of days.

Had to play on the browser tonight

table would not load on the client.

unknown_username · July 2015

im the same,i can log into the dc but it just spins and not load so i played on browser which is ok but can only play 2 tables, i suppose it will get fixed so im not worried the worry is sky will miss out on the extra monies i normally donate

DOHHHHHHH · July 2015

maccol · July 2015

+ another 1

dragon1964 · July 2015

Same for me - first time for months.

They wouldn't open tables in the DC earlier so played on the browser.

Just checked and they open ok now.

maccol · July 2015

Yup , better now.

Phantom66 · July 2015

Yes had same problem earlier and working now

RLT16 · July 2015

not sure if its at all related, but at a few times tonight may tables have all come up with the "your already watching this table" error and shut down, abit annoying when ur 6 tabling and all of a sudden you have to faff around trying to find which one it is thats shut down. but problems actually logging on or opening games as such

Sky_SamT · July 2015

Hi All,

Firstly can I apologise for the issues that you experienced last night with the downloadable client. We are looking into the root cause of this to put steps in place to ensure that this does not repeat.

Secondly can I ask if anybody has had further issues with this since 10pm last night?

Thanks

Sam

HENDRIK62 · July 2015

Sam

Thanks for posting,

Friday was in and out, I kept getting booted or missing hands, I gave up trying on Saturday night, played a few on browser, then last night after about 10pm it seemed ok, and this morning it seems alright.

Should we contact CS about affected games etc?

Neil

Sky_SamT · July 2015

In Response to Re: Really bad connection problems:

Sam Thanks for posting, Friday was in and out, I kept getting booted or missing hands, I gave up trying on Saturday night, played a few on browser, then last night after about 10pm it seemed ok, and this morning it seems alright. Should we contact CS about affected games etc? Neil
Posted by HENDRIK62

Yes I would encourage you to speak to Customer Care about any affected games.

They will be handling contacts on a case by case basis

GUESTY94 · July 2015

Im still having issues this afternoon. SNG tables opening but getting stuck on blue screen with the spinning circle. Working fine via browser.

HaveaA1Day · July 2015

In Response to Re: Really bad connection problems:

Im still having issues this afternoon. SNG tables opening but getting stuck on blue screen with the spinning circle. Working fine via browser.
Posted by GUESTY94

Yeh same here can only log into the browser version.

raggy94 · July 2015

In Response to Really bad connection problems:

Having major problems with the sky download for 2 or 3 days now. It is not my cookies or my cache or whatever other rubbish excuses that sky may have, many other people I have spoken to have the same problem. The download comes up ok, I enter my details but the lobby will not load at all. Seems to be working better via the browser though (but thats inconvenient for me). Please look into Sky.
Posted by goldnballz

This is happening now for me. Browsers alright.

degenmuch · July 2015

In Response to Re: Really bad connection problems:

In Response to Really bad connection problems : This is happening now for me. Browsers alright.
Posted by raggy94

yup this

pomfrittes · July 2015

Download will not load. Browser seems ok, but only 1 tabling at the moment, see what happens when DTDs load up.

unknown_username · July 2015

more feed back,

D/L client took 3 attempts to open, when it did open on the 4th atempt, no tables lobby tables would load.
5th attempt all seems ok

Essexphil · July 2015

Had improved, but poor again today

unbpower · July 2015

download not working

unknown_username · July 2015

In Response to Re: Really bad connection problems:

download not working
Posted by unbpower

^^^

pompeynic · July 2015

I have also had real problems with the download not opening tables.

HENDRIK62 · July 2015

absolute joke tonight, download out again, re installed it 3 times still not opening, browser keeps freezing, site is unplayable.

maccol · July 2015

^^^ this again not Hendrik, the 1 above him.

SoLack · July 2015

shambles Kin rearrange

HENDRIK62 · July 2015

apparently the issue is with windows 8 even though I have been using it without issue until Friday when this all kicked off

but the browser is horrendous tonight as well so I cant see that being the problem

LmfaoAllin · July 2015

Ye i have had probs recently too but has been ok last 24hrs. had same issue last tuesday too

thefa1lacy · July 2015

You guys all need to play on a Mac, you won't have a problem again. I went through all this a couple of years ago, once I changed to a Mac, no probs again unless the site is 100% down for everyone.