Really bad connection problems

hhyftrftdr

Download not playing ball for me currently.

Edit - now playing ball.

thefa1lacy

YOU ALL NEED TO PLAY ON A MAC. Doesn't have to be an up to date one, if you love playing on Sky invest in one, even a cheap second hand one. The Sky software used has been the same forever and it's not gonna change. I suffered from when I joined in May 2011 until July 2013 when I ditched Microsoft products. On a Mac Sky Poker 'just works.' 

Surely loads of Mac users can post and verify this, I know loads enjoying Sky Poker problem free this way.

CorcraGirl

Gave up on trying to get the download to work after half an hour tonight. Site is fast becoming a joke.

unknown_username

an eventful night tonignt,im playing the fr and the 7.15,thought all was ok so i tried an AI sat,it didnt load,didnt think owt about it

the a table pops up just the load screen i checked the main lobby and i qualified,its still loading

unknown_username

im blinding out will contct cc tomorrow

 edit:back on third of me stack gone wi 15 bigs left,now im gonna win it

unknown_username

In Response to Re: Really bad connection problems:

im blinding out will contct cc tomorrow
Posted by stokefc

Tables are opening in the browser, but not in the download client

pomfrittes

  No problems for me tonight.

unknown_username

I was pleased last week with a freeroll and a five pound apology, but I would rather the tables worked.

Anyway  something I noticed on tonights cash tables via the download client.

When I click a players name to add/ view notes , thers is a about 1.5 - 2 second delay , its normally  instant. Maybe  this observation will help any of the people who are  trying to sort this.

unknown_username

In Response to Re: Really bad connection problems:

In Response to Re: Really bad connection problems : Tables are opening in the browser, but not in the download client
Posted by POKERTREV

browser been just as bad trev,played two sats earlier well i say played they were unplayable managed to get dc back for the fr and deepy but the ME wouldnt load untill just anyway onwards n upwards

paige55

will not even open  a 30p dym terbo table lol

paige55

now that is so funny

paige55

hay i would like to play,play is the game.but but but but lol sky you have messed it up lol xxx

paige55

off to find a site i can play on by for now sky  xxxx

paige55

still love you sky after all these years xxx

paige55

2009 give me some free money thanks, love paige xxxx

Sky_SamT

All,

We are aware of ongoing issues with the site and are doing all we can to resolve them. If your gameplay has been affected please contact customer care who will deal with each contact on a case by case. I will post further once we have more information. But apologies once more for the issues.

Sam

paige55

Thank you Sam Thank you Otis Thank you Muddy xxxx

paige55

In Response to Re: Really bad connection problems:

Thank you Sam Thank you Otis Thank you Muddy xxxx
Posted by paige55

this is a rod stewart song

neil1970

played all night with no problem (thats after spending 12mins loading and re loading dc until it loaded up then my tables would not load ,open close ,open close went on for a further 10 mins please sort.....)

unknown_username

In Response to Re: Really bad connection problems:

played all night with no problem (thats after spending 12mins loading and re loading dc until it loaded up then my tables would not load ,open close ,open close went on for a further 10 mins please sort.....)
Posted by neil1970

 DITTO:)

MRBURNS4

Download not been working for 3 days + now

Nuggy962

What's big deal with download? Why use it if causing problems? 

I use browser on ipad, phone and laptop and not had any issues for ages? Just switch to browser changes nothing in in game play

goldnballz

After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable.

I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here.

You are fast losing customers here Sky, nice work.

NoseyBonk

In Response to Re: Really bad connection problems:

After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable. I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here. You are fast losing customers here Sky, nice work.
Posted by goldnballz

Also try deleting your save game for Call of Duty..

;-)

Sky_SamT

In Response to Re: Really bad connection problems:

After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable. I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here. You are fast losing customers here Sky, nice work.
Posted by goldnballz

Thank you for your post and I am sorry that you were unhappy after your conversation with customer care.

I have reviewed your account and credited the appropriate refund.

Sam

Sky_SamT

An update:

We are still working on the ongoing issue that is sporadically occuring with the download client. Please note that there are currently no issues whilst playing through the web browser so if you are having an issue with the download client please try the browser.

I will post further updates when we have them.

Sam

goldnballz

Thank you SkySam.

robertod

I HAD A SIMILAR EXPERIENCE AS GOLDNBALLZ YESTERDAY BUT THE LIVE CHAT STAFF WERE VERY EFFICIENT AND REIMBURSED MY BUY INS WITHIN 10 MINUTES. CREDIT WHERE CREDIT'S DUE. 

unknown_username

I experienced log-on failures 5-20 times, but when I did get in, I found a miniscule delay but got a reasonable amount of pokerage in, so not nearly as bad as last week, so no complaints really.

TwoAnchors

Just adding my name to those having issues with the download client.  Not happened before but this afternoon it's refusing to load any tables.

Looks like Sam is on the case though and will hopefully keep us advised!

Cheers

Andy